I wanted to recognize the employee( Arleth) who helped me during my visit today. She was kind, friendly, and welcoming. She took the time to chat with me and my fiance while making my order, which made the experience feel much more personal and enjoyable. Her great customer service really stood out, and its employees like them who make customers want to come back. Thank you for making my day a little brighter! read more

This review is about staff safety- when I went to this location, they only had ONE employee closing the store all alone, in the rain, at 9 p.m. This employee had to close the store all by herself, with no help, and no one for safety while closing the store. Who in their right mind managing a business forces their employees to close alone, much less a young girl in the dark and rain? You should be ashamed. If something ever happened to her due to your negligence, I hope you'd be able to sleep with that on your conscience. Pt. 2- The other time I went, MADISON was COMPLETELY awesome! A+ customer service, incredibly sweet and helpful. read more

I enjoy the tuna, Ponemona The Sandwich artist makes my visit a delight. She's a very personable person I enjoy her.

This is the worst Subway I have ever been to. We were second in line and it took over 20 minutes to get our food. The people who work there acted like it was an issue that people actually came into their store to get sandwiches. One of the girls was the laziest worker I have ever seen. Also there were flies in there and the girls working were not sanitary. Extremely disappointed and I will NEVER be back. read more

Horrible service here, every time I put my mobile order in they either never receive it or give me issues when I get their and then eventually say they just received it! Not to sure what her name is but one of the employees is very disrespectful and constantly being rude to customers not only myself but I have seen her do it to other customers as well, sucks cause it's the closest location to my house, but would not recommend this one read more

Convenient and get what you pay for, as for me I love Subway the food is good and the service from Trisha and Andrew was amazing and I've never had such an amazing experience at any subway restaurants like I had here. Very clean place and new level of service at this location. I forgot my kids juice and hope I can still collect the two (2) juice boxes next time I return. Thank you. read more

Extremely upset with this location. Which sucks because I come here every week from work. Today however I asked for a turkey sandwich. Instead the woman working there gave me a #15 the titan turkey which is more expensive and more meat than I'd like on my sandwich. Keep in mind I did not ask for this. When I paid I noticed the total was higher than usual and that's when I discovered I was up charged for a sandwich I didn't ask for. I told the woman at the register and her answer to me was that it's the only option ! Which is a lie. I even went on the website and there is still the option of a classic turkey sandwich. Adding screenshot to this review. Called to speak to a manager and was told they have no idea when they'd be in. So is this location just running without any managerial staff ? Fast food is already expensive and the fact I was up charged and then lied to really upsets me. Especially because I was a loyal costumer. read more

Subway - Proof they have the classic option at their location. - Sandwiches Near Me - Pomona, California

I placed an order online and it's like they did what they pleased they didn't add the sauces I wanted they didn't toast any of the sandwiches that I requested to be toasted horrible online service read more

Today is 11/25/24 I came to this subway around 12:40pm and the lady that was doing our order PHONEMALA is her name...every question that she asked me was with an attitude...like what kind of bread would I like and I would answer her calmly and every time I would answer...she would roll her eyes at me and she was slamming our sandwich's when she was moving to the side...I don't know if it's because multiple people were there that, thats the reason she had an attitude but as a customer it's not our fault that more people are coming in and it make us not wanna come back at all!!!! BESIDES we asked for the chicken& bacon ranch and there was NO BACON but I STILL GOT CHARGED read more

Kicked us out 2 min after closing time and didn't even let us finish our meal. I know people wanna go home but at least let the customer finish there meal if they we went inside and ordered before closing time. I've worked in customer service and I have never made a customer walk out with half eaten food. read more

I order online got there by the time they told me it be ready, it was not ready I didn't mind waiting since they had a few customers I see a young girl working on my order with the instructions on the toppings on her hand so I waited. she puts them on the side and try to help her coworker so I told her I was waiting on the online order she bags them and gives them to me. I get home. I asked my bread not to be toasted I get toasted bread on both of my sandwiches, jalapeno on both only one had jalapenos she put the avocado on the beef sandwich when the chicken came with avocado no avocado on chicken sand. DON'T MIND WAITING BUT PLEASE JUST GET THE ORDER RIGHT! read more

Disrespectful and unprofessional, it's amazing how management will bring down a location. The employees are so controlling that they want to control when to add what veggies to your sandwich, it's like having to fight someone to simply communicate what you want to eat. They are also a location that takes EBT but try to use it and see what kind of attitude you get, they'll even lie and say the machine is broken just to not deal with it. Remember all that hate they put out, you're eating in your food. This place needs new management that doesn't have judgmental stank attitudes because they chose their JOB period. No one is forcing you to work at subway. If you can't be bothered with customers, take your ass home. If you can go to another subway do, only way these places will learn is when you stop spending your money and supporting their ugly "I hate my job" attitudes read more

Parking lot and convenient subway store located at the corner of Arrow Hwy and Towne Ave, where the Walmart Neighborhood Market is. Went there during the afternoon, opened during covid times. Location was clean and staff is available for help. read more

Subway - This is the entrance of the store, at the corner of Arrow Hwy and Towne Ave - Sandwiches Near Me - Pomona, California

The food is great and the people are wonderful, but the bathroom seems chronically out of order and they don't seem in a hurry to fix it

Came in 5 minutes before closing for one sandwich with a customer being served in front of me and I was told the store was closed. Terrible and lazy service go somewhere else. read more

i wish i could give negative 4 stars, i cant believe how rude these two girls were to almost every customer in line! i ordered a few things then they made me go back in line because i wanted to order more? then there was a handicap customer who needed to sit down & they scolded her telling her to getting up & getting off the seats!!!! LIKE WHO RAISED YOU PEOPLE!!!! WHO HIRED SUCH BITTER WORKERS!!! extremely disappointed!!! never coming back!! DONT COME HERE if you want BAD SERVICE!!! read more

Subway - rude staff!!! - Sandwiches Near Me - Pomona, California

so rude and disappointed. dont support this location. nothing bud rude unprofessional women. unbelievable that they kicked me out 30 minutes before closing. read more

Manager is VERY disrespectful and unprofessional. Very unfortunate for the rest of the staff which are great. Come on SUBWAY...do better with your training of "upper" management. read more

Horrible customer service I placed a ordered on the app for curbside pickup and when I arrived they called me to come in because apparently my order that was already paid for could be fraud so I had to show id and the card not only was this an inconvenience because I was already there but now i would have to go home and come back with the card the manager was very rude as well so I proceeded to go to another location which they were so nice and brought me my food curbside just as ordered no problems. I would not recommend going to this subway unless you wanna get treated as a criminal. read more

I just went into this subway it was 9pm, I understand that it's one hour from closing but i ordered the sub of the day and they didn't have any of the chicken left. The young lady then proceeded to tell me the chicken was to frozen to be given out. I was really disappointed because there was no substitute for the sub of the day seeing as they advertise the sub of the day you would think they would make enough or at least substitute another meat. And it really isn't about trying to get free anything, I wanted the sweet onion teriyaki and the worker couldn't even just add sauce on plain chicken strips. I wasn't satisfied with the service and I've been disappointed many other times at this subway. The place was clean. read more

Been coming to this Subway forever! Quick & great service, friendly sandwich artists, longtime fan!

Terrible service, they were using the same spreader & knives for everyone's sandwiches. My sandwich came home and had marinara sauce on it. Gross! I got a turkey sandwich. It didn't even taste like a turkey sandwich! Never going back. They even denied a customer in front of me for a special request and she had 2 kids to feed. Absolutely disgusting the way they are managed. It's not a jail cafeteria yet it absolutely felt like it in there.. read more

In general I love Subway. This subway is the closest one to where I live. Before going I asked myself why I don't go to this one more often and unfortunately I was reminded why. The service here is horrible. Every where else, the workers are welcoming but here it is not the case. The girl who made my sandwich came out rolling her eyes and talked to me in a rude way. She would ask me what I wanted then forget in a mere second. Then the girl who rang me up bagged my sandwich and chips and threw it on the counter that is almost slid off the counter. Only to say "oh, sorry" in a manner that you can tell she didn't mean it. I've never felt so unwanted in a place that is all about service. The sandwich was good. I just wish there service was as well. Learning from this experience I will never go to this Subway again. No matter how close it is. read more

I love subway especially now that I have been on weight watchers for the last two months I find it to be a great way to eat healthy without the guilt of using my points by eating out, I really like eating the turkey sandwich with avocado as well as I like Broccoli cheese soup it's definitely one of my favorites. read more

Subway - a sub sandwich with lettuce, tomato, and avocado - Sandwiches Near Me - Pomona, California

Sandwiches are always good and fresh. The place is always clean. The girls here are great, especially with all the bullshit they have to put up with dealing with some of these funky people that I've seen in here! Try the tuna with avocado. read more

Subway's only redeeming quality is that you (generally) know what you're gonna get. This was another typical Subway. Same blah sandwich that makes me wish that I was at Claro's or even Togo's, but glad that I actually have food that's not being rationed out or stolen by warlords in some third world country. It wasn't crowded, so at least I wasn't left waiting. read more

Subway - the entrance of a subway restaurant - Sandwiches Near Me - Pomona, California

This is my favorite Subway store !! The fields are amazing Alejandra, Valerie, Amber and of course Jhonatan!! I know their names because they are amazing they always make my sandwich perfect ! I come here all the time and I never leave without a smile and great service from them, they always have a suggestion or let me know how to combine sauces with meats great service in the morning shift !!! read more

The workers here are very inept they cant decipher a credit card name with the id. I placed an order under my name on the Subway app and paid using my wifes card with her name. My wife showed up with her card and ID and somehow they wanted my id? Even though the card was to her name. read more

this store is ridiculous they never are stocked with products for sandwiches like guacamole..avocado.. jalapeño cheese bread ..its ridiculous very very unsatisfied with this location ..every time my family and i come they never have what we want very unhappy with this location read more

This store is by far the worst subway I've ever been to. The staff are ridiculously rude! Especially an employee named Anna! Went in I ordered my usual get in the car ready to drive out to work, first bite I take, I look into my sandwich only to find a hair in it. Went in to complain and this employee Anna offered a refund or another sandwich. She was very rude as she offered that, if anything the customer should be upset not her. Anyways ended up only getting a refund for the sandwich and was left with the chips and drink! I did call Corp. Some guys did get a hold of me to send me.some certificates and today marks about 3 weeks since he called and still nothing. Very disappointed! read more

Subway - Gross - Sandwiches Near Me - Pomona, California

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The girls are super rude, the bread is stale, the meatballs were as hard as a rock and the Workers would rather talk or text then ask you if you needed anything. Super expensive sandwiches compared to how they used to be....No thanks read more

Clean.. Fresh.. Fast .. & friendly.. Conviently close to my work.. Always add my spinach & avocado .. Yummy read more

Subway - a bottle of stress relief body lotion - Sandwiches Near Me - Pomona, California

I love going to this subway! John is such a polite, well mannered young man with such a great attitude. He made me the most delicious spicy Italian sub and I also purchased a 12 pack of their freshly baked chocolate chip cookies he suggested. I am definitely coming back. read more

4 people working and nothing is stocked, (ice tea both gone) didn't seem to care much about their jobs or guest. Won't be back to this one

Typically I come here for lunch at least once a week. The staff are always friendly and welcoming. Quick service and great food. Great job ladies, keep up the good work. read more

Worker wasn't very polite or helpful I don't eat meat or cheese so I get the veggie sandwich.. I only get 4 veggies on it too.. Spinach, cucumber,pickles, and olives.. I always ask for extra olives because I don't even get too many ingredients on my sandwich.. She put only a little bit of pickles on so I asked her for more she grabs like 5 more and I notice the bin is empty and then she tell me "That's all I have. I don't have anymore." I use to work for subway I know how things work there and I know they have more in the back but she was to lazy to go get them. Normally this wouldn't be a big deal but when I only ask for 4 things on my sandwich that I'm paying almost $5 or $6 for it I would appreciate it if she would of taken 2 seconds to go get me more olives that I know they have to take out for the people in the morning shift. I just thought that was very rude and that wasn't even the only thing that she was rude about.. She just talked to me in a horrible manner and had no patience when making my husband sandwich that I was on the phone with. I know it was 9:30 And they do close at 10 but that is no excuse because I am still paying full price and she is still at work getting paid. I've had problems with her before but today was the last time I was going to let her be rude and get away with it. I am so surprised she has been working there for as long as she has. She's horrible at good costumer service. But the veggies were very fresh and the bread was soft Thank God for that. read more

No white bread.... No chocolate chip cookies ... No lettuce... No spinach they had to open up a bag. I've worked at a subway before and you should have lettuce prepped in a container.. It looks bad to just pour a opened bag of lettuce. Any ways ... After every veggie I had to say can I get a bit more? And after mayo I had to ask for a bit more.... Lol I'm sorry your running low on veggies but don't just give me 5 shreds of lettuce. Shout out to Roxxane for being stingy. I'm a really sweet customer so I don't know why she treated me like so. Oh well.... Subway off Indian hill next time for sure. Service is worth the drive read more

Really good customer service and clean over all would stop by again. The area its in doea it no justice! My sandwich was good no complaints there what so ever read more

I got to give the staff here a lot of props for all the crap they get from the EBT/welfare abusers...they have a lot patience to deal with their crap...on the other hand they always get my stuff done and do it perfectly the way I order it read more

I've been coming to this Subway location for over 5 years and the food is always great and served in a timely manner. The customer services is consistly great, especially from Sub Artist Anna, Ale and Aber! read more