The food was good, fresh, and made just how I wanted it. The customer service was also great. Josh was friendly and quick to make my food. Overall, good experience. read more

Ordered a meatball sub online and my sandwich was missing half the ingredients I requested and added a white sauce, most likely mayo, that I did not request. Called and they told me to bring the sandwich back for a remake or refund. Honestly your job is not that hard, you make sandwiches and you can't even do that right. never coming back. read more

Subway - No black olives, no parm cheese and added a white sauce - Sandwiches Near Me - Phelan, California

Just called Subway® to ask the employee why she put a hot sandwich with the cold sandwiches and she told me she's never had a problem before and that if I ordered online. Owning a quiz no sub sandwich Place before pretty much tells me that I know what I'm talking about. She told me that if I didn't like it to call in the morning and speak with the manager and hung up on me. also, I was charged for a large drink, but I got a medium one. read more

I eat at a lot of Subways while out on the road. The Subway in Phelan the footlongs are smaller not as thick, you have to beg to get a decent amount of toppings, have to keep reminding the girl what toppings I want or should be on it, she is not polite, does not greet customers the tuna foot longs are 4 scopes about a table spoon worth of tuna. and the price of a sandwich is higher at this location. gone there 3 times same girl. won't go there again. just sad. read more

I had a really disappointing experience at Subway here in Phelan, CA on April 12 at 11:20. The staff member working that day was extremely rude and unprofessional. She barely acknowledged customers walking in, and when I tried to ask a simple question, she responded in a very dismissive and disrespectful way. On top of that, her attitude came off as careless and unclean, which made the whole experience even more uncomfortable. She was the only one working, and instead of trying to provide decent service, she seemed irritated that customers were even there. Overall, this was a very negative experience, and I would not recommend coming to this location if this is the kind of service being provided. Customer service matters, and this was far from acceptable. read more

Horrible customer service. Cashier threw my change, and both workers had an attitude. Overall would never come back to this location again!

I was the only customer in the restaurant and the young man was making two foot-long's from a phone order. He just started and I waited what seemed like 10 minutes and the people that ordered the sandwich came in and he took the time to check them out. About the time he finally finished another. Customer walked in and someone from the back room walked out to service the counter. She helped me with my sandwich, but suddenly the kid making the two sandwich sandwiches all of a sudden decided to work faster since his boss was there and he was able to make the new customer sandwich and have him pay before my sandwich was ever done. Won't be coming to this subway anymore. read more

So I've been into the subway a couple times. Usually the staff is very friendly. The food is pretty good, but I came today and the lady that helped me named windy give me such a bad attitude. She just look like she didn't wanna be there. She needs to change her attitude and be friendlier. I'll get it not everybody wants to work, but can't be given attitude to customers. I don't know if I'll be coming back because of her she needs to change her attitude or they need to train her better with customer service other than that the other girl that was with her the younger girl she was pretty friendly and the food always good. I do like how clean the stores they keep it very clean. read more

Subway - Sandwiches Near Me - Phelan, California

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Worst customer service EVER!!! GET YOUR SH*T straight really. You are employees so act like it. I placed an order online!, my husband went to pick up. It was under his name and everything!. They told him, we don't have an order for your name. So he called me and he asked if I did place the order, which I did I have screen shots! And I told him yes, I did. I ended up calling subway and talk to Nayeli and she said "If you can come and show us that the payment went through we will give you what your paid for" so oh Kay I said fine. I call my husband and I told him. 2 min pass and my husband is calling me telling me they said they will just give them a refund. My issue is, if you see that we have proof of the order!! Why not just say "I apologize I'll go head and make it" will not be ordering from this subway ever again. I work in customer service. This, this right here is not. Then about 4:00pm subway called me telling me "we got the order do you still want us to make it" like of course not. First telling us we didn't place the order and now you got the order -.- no thank you. read more

Subway - Proof of purchase. - Sandwiches Near Me - Phelan, California

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Don't do business with this Subway. Absolute ass. Manager is trash. Not like corporate is gonna do anything except allow below par service to take place. Now they are forcing an employee to resign because the morals in the store went out the door, retaliation, charging people what they didn't ask for, all of that nonsense. I would say I expect that kind of behavior from an elementary schooler, but I would be too nice. Elementary school kids behave much better than that. read more

make sure you're looking at what they're making you so they don't cheat you out of food because the new manager is garbage and make sure you look at your receipt before you leave. They try to charging you something similar bye a dollar more. if you get sick, I would suggest calling health department since they like to change labels instead of changing food. read more

Wow, what a crap show. First, the manager is so vindictive and malicious. All she was doing was talking down to and about her employees and about some other employees at a different store. Absolutely disgusting. I left read more

Not worth the money. We put everything in the Sandwich other than spinach and it looks no where like the pictures they put out. The last time we had to dig to find one little piece of bacon we had ordered extra. When we called them, the manager said they are told of how much meat they can put in the Sandwich. When I straight out asked him if this low quality Sandwich is what they want to put out as their best, he just said the same thing about being told how much they can put in. I like supporting our local shops, but we'll be going somewhere else. read more

The 3 young lady's working tonight we're busy but did an awesome job keeping the line short and sent us right threw sandwiches were great!

So me and my sister came earlier and got a sandwich from a lady named Tammy or Tanny. Either way she made these sandwiches of ours so poorly, that we were in shock. And the way she spoke to us made us not want to say anything in fear of being yelled at. We payed for our sandwiches and went home in disgust. My sister wrote a review here and I will too. Never coming back and advising all of Phelan County not to. The Hesperia location is better and has working AC. read more

Subway - I wish I could have eaten it - Sandwiches Near Me - Phelan, California

My intent is not to be rude, but the customer service sucks. I overheard an employee speaking to a short lady and overheard that she was the manager. When this lady made my sandwich she spoke to me so aggressively and it was very evident she disliked her job. Her name is Wendy or windy, regardless watch put for her. She is rude and disrespectful and according to staff doesn't treat them right. Someone has to do something about this. The young people making the sandwiches are doing an amazing job, especially the ladies. But this manager,.if you can her that, sucks and is doing a horrible job. Also my bread was soggy. And she made it. read more

Went there this morning and was overcharged for the breakfast combo. Sign said $5.99 and was overcharged. When I asked about the price, the guy who was working there who was slower than *hit said "oh the manager hasn't updated the sign". He still charged me wrong. Reached out to customer service and got a generic email back saying "oh we are sorry". That's it! Well...I want my money back! 4 hours later and I got sick. And still sick...10 hours later. They place is gross and dirty! Will NEVER eat there again! read more

The lovely young lady who closed on Monday night was great! She had excellent customer service skills and made my sandwich perfect. Everytime I go to Subway even though I watch them, too much of something is always put on my sandwich. This girl made it perfect for my picky ass and made my night after a long day of shopping with 2 kids! Thank you for having a great worker like her. Sorry I forgot to look at her name‍ read more

Posted hours say 9 pm on both yelp and Google maps. I've been getting there way before that time by at a least a couple hours and finding it still closed. Either revise the posted hours or honor them read more

well, i was having one of the worst day ever today. But guys at subway made it so much better by being polite and friendly. Seriusly u guys rock!! we always enjoy our visit here every single time :):) read more

Walked right before they closed 7:59pm. The door was still unlocked and neon open sign still on. There was only 2 workers inside talking by the cash register (looked like one of them was training the other) I walked to start of the line and was ready to request my order starting with the bread ofcourse. The lady looked at her watch and said "it's 8pm the store is closed" even though I was already inside and their door still unlocked and open sign still on. I thought she was joking because I looked at the food supplies and they were all still out and nothing put away. Yet they didn't move and said "sorry" and went back to what they were doing. So I walked out and the lady followed by turning off the open neon sign and locking the door. I'm not mad just kinda weirded out that a business wouldn't accept a customer 1 min before closing. So I rate this subway 1 star. Hope it was worth the extra 5 mins it would have taken them to make my sandwich, to go home earlier. read more

The one star is for management only staffing one person. Erica was kicking butt but she was stressed which is totally understandable. Employees shouldn't have to work like that. Come on, Management; fix your staffing issues. read more

I really like this subway. The servers are attentive and friendly and their food is always fresh. This place is shockingly clean considering its location so they without question deserved their "A" health rating. I'm usually not a "subway guy" because I feel their bread in general could use a little more body and volume to it. Perhaps they've tweaked the recipe slightly now so when you take half a sandwich home it doesn't turn into a disgusting milky mess a couple hours later. All in all I feel this is by far the best bang for your buck in Phelan. $11 bucks and change and I can get a 12" ham and a 6" BMT for my girl and I and it's genuinely good and filling. Oh, I almost forgot, I don't drink soda and I don't like chips all that much and they never try to pressure you into the meal when you only order a sandwich. Great job!!!! read more

This is by far the best Subway. The manager is all about customer service and her customers being happy. It even reflects in the employees she manages. This place is always very clean and my order is always accurate. I do mobile ordering and it's always ready on time. read more

Wonderful customer service!!!! Honestly the best customer service of the food places around as well as the best subway customer service of the high desert. We ordered 6 foot-longs and all were kind of difficult and different and they were very patient and kind. The employees that assisted us were Nancy and Filiberto. I highly recommend this location. Food was fresh and made wonderfully. read more

Everyone working here is very rude. The wait time is also ridiculous. With just myself in the store I have to wait up to 30 minutes before they can even help me. Most times I come here I end up leaving and going to the sandwich shop across the street. read more

Best Subway ever! The staff are always super friendly & make sure your sandwich is made quickly & correctly.

They always have great service and very friendly staff. And they know how to make the subs real well. Lucky for me it's only 3 miles from my house, i can eat the great food all the time. read more

Soggy sandwiches do not use for catering. We recently used them to cater our baby shower. They said the sandwiches are made fresh and ready by 10:30am. We picked up at that time and everyone ate at 11:30am. We were super embarrassed because half the guests didn't want to eat due to the bottom of the sandwiches being so soggy you would think they were soaked in water. Ive been going to subway for years abd always buy sandwiches the night before I go on a fishing trip, refrigerate them, then they sat on ice the next day and they have never been soggy. We bought 2 massive trays that cost $120 and only 1 tray was eaten due to disatisfaction by our guests. We wont be going to this location again I believe that the sandwiches were made days prior. read more

The staff is generally nice and very efficient. I think this subway is not that bad for being in Phelan.

I'm a regular at this Subway, and they usually provide great service. They recently started a bunch of new promotions and upsells at checkout, and this has slowed things down. Today it took 20 minutes to get to the counter at a busy time because of all the extra time at the cash register. I am no longer a regular, and will avoid this subway in the future due to the shortsightedness of the owner/district manager. read more

The management is great, and it shows in the employees. They all are always friendly and kind when I walk in the door. The sandwiches are always on point, and the cleanliness of the store is always on point. Thanks for all the great sandwiches!!! read more

Just had lunch there ! Good service fresh products ! The only negative is not much square footage,which means not many tables.had to eat it in my truck! read more