I always stop here either mobile order or dine in and never have an issue , employees are friendly and store is kept clean , tried chicken nachos today, they were really good read more

Subway - Chicken nachos - Sandwiches Near Me - Ottawa, Illinois

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Came with my child to have lunch together and ordered for my son and ordered a protein wrap and asked for green peppers instead of banana peppers a as the girl was making it a guy comes out of the back and says we can't change what's in the wrap as it changes the protein. I said it's vegetables, he says it's subway policy. So I guess you can't have what YOU want on YOUR food! read more

Went thru the drive thru, I was the only car but there wasn't anyone inside either, but yet it took them forever to make a sandwich. When the guy opened the window you could hear a bunch of people laughing and carrying on. That's fine, I love to have fun but do your job too. I got home and there were so many pickles on my sandwich that it was all you could taste. The bread was saturated with pickle, I didn't even ask for extra! For what they charge, no thanks!!! read more

Subway - Sandwiches Near Me - Ottawa, Illinois

Horrible customer service from 2 employees & the manager,Jamie. She defended the poor customer service of the two employees due to, as she stated "the 2 boys are nice boys". Those 2 employees did not answer phone numerous times. (the drive through microphone/speaker supposedly is not working either; I do believe that) Those 2 employees did not give the extra meat & avocado paid for on the sandwiches. Is that nice? Not answering the phone. Is that nice? They called the manager & the boy with braces took the phone in the back room to talk to her & then came out to have her talk to me on the phone. Hmmm, the boy had to talk to the manager privately before having her & I talk. Jamie, who was not there, told me over the phone that they put the extra meat & avocado on the sandwich. She stated that " refund was not there policy & will remake the sandwich". Also overlooking the other 2 concerns besides the sandwich being wrong & paying extra for extra & not getting it. She was not there to see it was wrong herself. My family has gotten extra meat before & there was not extra meat on the sandwiches. There definitely was not any avocado on them. The sandwiches had no avocado on them at all. The manager, Jamie said" what you ordered is on the sandwich " I tried to tell her that it was wrong & she believed the 2 employees over the phone not seeing the sandwich in person because as she stated they are "nice" boys. Also, the drive through speaker/microphone does not have a sign up that informs customers it is out of service. I was waiting in drive through long with no response. They did not answer drive through speaker. Me not knowing was out of services, felt I was being ignored. I heard the boys from outside talking being loud in the back room from outside drive through. I drove around the building & no one was in the lobby not even a customer. I went to the drive through window & called the store more than once & the 4th call was finally answered. That seemed as though they were ignoring a customer as well. The one boy with the braces told the manager he was cleaning in the back while the other boy was making sandwiches in the back room & there were no other customers in the lobby. The boy with the braces told me a different story & said he was making the sandwiches with the other boy. The place was dirty with a receipt & straw litter on the floor. Not any sign of cleaning going on. After felling ignored & then the sandwiches had two things not on sandwiches that I paid for, I went into the restaurant & asked for a refund. They would not give me a refund. After speaking to the manager on the phone she stated it is not their policy to refund only remake the sandwiches. I spoke with a different manager afterwards from a different store & found out that is false. I stated to the manager that the boy with braces gave me & her two different stories & she shrugged off the obvious concern. Being bias is not great customer service. It's not customer services at all. She sure did want to complain that the drive through microphone/speakers are going to cost $5,000 to repair. An opinion from a customer that did not feel valued, a kind apology for any inconvenience with a simple note for drive through to pull forward to window & to call employees that will answer telephone, would have been great customer service. A simple refund would have been enough & I would not have even left the deserved zero star review or ever went back to that restaurant as long as they all are working there. I drove back by later to see there was no note posted to inform customers of the drive through issue, proving they all do not value their customers. That manager is not a great asset to Subway. My observation was that the boys with no manager on duty were messing around in the back room & didn't answer phone numerous times & did not put the extra meat & avocado in the sandwiches. The boy with braces on his teeth, had to go in private to give a false side of the story & they all would not just give me a refund. Altogether I was treated unfairly, lied to, ignored & do not feel valued as a customer by that manager, Jamie & those 2 employees nor did they place a note on the drive through to show other customers they are valued & not being ignored. I ended up apologizing & getting no extra meat that was paid extra for & a side of avocado for two old soggy sandwiches just to stop the situation that was going nowhere & not only did I not get what I paid for I was lied to, ignored, treated unfairly by the bias manager & not one of them apologized nor fixed the drive through issue with a simple note. Me kindly apologizing must have opened an opportunity for the manager to complain to me her issue of $5,000 drive through fix. If they all valued Subway's customers, she would have the funds to take care of the problem because of those valued customers would be coming back. You Jamie & the 2 employees are the problem. ZERO star. read more

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Went to the drive thru on 09/12/2024 The guy working the window didn't like the idea that we had coupons. He ripped his sun visor off his stupid head and had an attitude ~ gave us our order and when we drove away he yelled " F*** " his coworkers then said " dude the window is still open" The idiot had brown wavy hair glasses and taller The receipt says served by 16 His employee number? read more

I just want to give a huge shout-out to the kids working tonight. They were criminally understaffed for how busy they were, and they did their absolute best. One customer got extremely ignorant and rude with the kid running the register, and I almost went off on the customer. The employee kept his cool and was extremely professional and nice. read more

What happened to this Subway? I used to love coming here. My sub today had almost no Veggies on it.... even though I asked for extra (I posted a picture.) I won't be back to this Subway. After contacting Subway with the picture, I was sent coupons for two 6 inch subs by the local owner. I appreciate that he made a personal call and emails to me. read more

Subway - Don't bother asking for extra toppings...you get this. - Sandwiches Near Me - Ottawa, Illinois

Probably the most messy sandwich I've ever eaten. Friendly employees but don't stop here for lunch unless you drape yourself in napkins. read more

Subway - Unwrapped sandwich and nearly spilled all over me - Sandwiches Near Me - Ottawa, Illinois

It's Subway, so if you're expecting a gourmet meal, that's not going to happen. If you are looking for fast, friendly service, this is the best Subway in town imo. read more

Subway - Yay sandwiches! - Sandwiches Near Me - Ottawa, Illinois

This place is a joke. Just got a breakfast sandwich here with steak and it barely had any steak at all. Asked for extra onion and barely got any of that either. Worst Subway ever. Never going back there. I'll go to the one off 80 or the one in Ottawa. read more

This spot offered us terrible service. They made us wait 15 minutes after placing our order until someone finally came to assist us. There were multiple cars also waiting behind us. read more

Would do zero stars. How in the world do you run out of veggies and spinach, attitude of employees is terrible. It's amazing that this location is owned by the same people as Peru and that location is awesome in all ways. read more

There two locations in town, this is the downtown location. It is not a very big shop so it gets crowded at times but the staff keeps everything moving rather quickly. I have gone in where the line is all the way to the door and I still have plenty of time to get my food, eat, chat with my friend that i am with and be back to work with in the hour. It is always clean and the staff is nice. read more

Subway downtown is amazing can't complain, but the subway on the north side inside of the bp I can't say the same for. I asked the lady what was in a few things an she said she didn't even know, and she wasn't very welcoming like the workers at the subway downtown read more