So originally I showed up on the outer order lane. Two people got taken their order before me. After I pulled up to the window and made them aware of it, they immediately took my order. One thing was made incorrectly. I made the call about it and the woman who took my order admitted she put it in wrong. So I drove back to the store and she personally gave me the correct burger and a couple cookies for compensation. Whoever the lady was deserves recognition in customer service. read more

Kiosks that work would be nice..... their rewards system is complicated and doesn't work half the time. The dining room is very uninviting and the fact you need an employee to refill your drink is very institutionalized. Employees that know how to input order would speed things up as well. Drive-thru almost always gets something wrong. read more

This was a door dash order. The steak breakfast sandwich was cold, but the hash browns were warm. This is one of my favorite breakfast sandwiches, so I heated it up and ate half of it. Next time, I'll just drive to the restaurant. read more

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Hairs in my fries. Gross. This place really needs to just fire everyone and start over.

my burger when I ordered my burger, it tasted like freestyles never been cooked and my fries were somewhere and the service is terrible and almost everything around me was dirty read more

asked for rootbeer got coke coke wasnt very good cashier was cool and deserving of a raise read more

Food is cold. Fries are soggy. They gave us 3 burgers instead of 4 and none of our sauces are in the bag.

Most of the time they are fast and orders are correct but on a few occasions it's also been a disaster so if you have a bad day give them another chance read more

Need to go back and cook the original way. Hamburger dry and no flavor!! Too expensive for what they serve! Can't blame the employees! Won't be back! read more

my food was cool and there was blood on the nuggets. i am disappointed in you guys your food is disgusting disgusting and disgusting and disgusting disgusting disgusting disgusting i can't believe that i had to deal with this read more

I ordered, I had a coupon code. I didn't realize at first I should have given the code at the beginning of the order so I gave it at the end. The young lady was helpful and fixed it all for me with zero problems. Thank you! This was at apx 6pm 8/05/2022 in the drive through. read more

When I said add macsause to my burger I didn't mean just only put the sauce on the burger. If these people get 15 an hour this country is screwed. Stop buying food from places that can even make a burger right read more

McDonalds - a hand holding a half eaten sandwich - Fast Food Near Me - Ottawa, Illinois

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Don't order a "Crispy" Chicken Sandwich - it is a soggy reheated mess. If I hadn't been so hungry I wouldn't have eaten it!

I love the double cheeseburgers and pies here. I haven't found it slow, and the workers are always nice. Good location.

Listed as fast food, anything but. After sitting waiting for a voice to come over speaker for 10 mins, waited another 15 mins to get to window. 30min wait I could have went to Cracker Barrel and been eating quicker. read more

McDonalds - Our view for 6 mins. - Fast Food Near Me - Ottawa, Illinois

I've only been to this McDonald's twice, the last time I went, I sat at the speaker in the drive thru for a good minute, minute and a half saying 'hello' and waiting for someone to take my order. Finally someone answered and we ordered, got to the lay window and this girl served with nothing but dirty looks, the pick up window girl wasn't any different. Made me very uncomfortable. read more

I would give a minus 20 they can not get ur order right this guy claimed he's the manager after a lady said she was he was rude roundtree he claimed his name is. The food was cold the lady offered a refund he said no will be calling corprate read more

Worst McDonalds ever. Rude employees that refuse to take your order. You are forced to use the self service machines even when you tell them you do not want to use them. My order is always wrong. Sometimes small things like no napkins or sauce and other times large menu items missing. read more

Since the "reopening" this location has had a lot of problems in the drive through keeping orders straight along with keeping the line moving. read more

Not sure why such low ratings. I've visited this location several times. I was pleasantly surprised when I was given a number, after placing my order and being asked to be seated. They then brought me my food! NEVER, in my entire life, have I been in a Mc Donald's, that does this. Not only was the food fresh, the people were very friendly and the atmosphere was calm and relaxing (not all this tv garbage all over). Will continue to visit. The only complaint I have is how confusing the drive through is but once you get the hang of it, it's good. read more

McDonalds - Clean - Fast Food Near Me - Ottawa, Illinois

I shouldn't even give one star. I got absolutely NOTHING I ORDERED. The order menu screen had things listed wrong. I had to ask for corrections 4 times and they still got EVERYTHING WRONG. WHAT A MESS!!! One of the electronic menus in the drive through was down. Two guys were working on it and had two little orange cones placed so that you could not see it until you pulled into the lane. So you were stuck driving around the block to get into line. With only ONE drive through working how did they still screw up the order????? A lemon in my Americano?!?!!! What a waste of money;(. DO NOT GO TO THIS MCDONALDS! read more

Traveling from New York to Iowa in one day. Stopped at this gem with five kids. Staff was excellent! They took great care to make sure the customer service was on point. Food was absolutely correct as well. Cashiers almost sprinted up to take our huge order. These guys know how to do business. Not even a huge McDonald's fan at all but the customer service was certainly notable. 10/10 would visit again. read more

I had to wait 15 min just to get some mocha frappes. They came out DISGUSTING. Watered down and flavorless. Not to mention they forgot the STRAWS. Rude employees. Never again for me. read more

ordered a spicy crispy chicken and was told it would take 7 minutes to make, that was at :37, didn't get my food until :59.

slow slow slow slow slow slow slow. horrible service and be prepared to wait. service seems always confused and uneducated.

Nice and clean inside, but definitely the slowest drive-thru in town. Not "fast food" by any stretch of the imagination. Often, the order is somehow messed up - wrong sandwich, wrong toppings, or missing food. Dining inside is a pleasant experience, though. read more

Not sure about during the week, but on weekends avoid this location. Worst service ever!!! And not once but several visits they have gotten orders wrong repeatedly. This place is proof that no fast food worker is worth $15/hr. read more

By far the slowest McDonalds I've ever been. All the remodel was polishing a turd. Drive thru is slow food is usually wrong but the most absurd part is that I continue to come back. read more

I thought I was being punked. First of all, the entrance led straight to the exit. It took us several attempts to get in the parking lot. Then we walked inside and every employee was mopping the entire restaurant. When we walked in, they all looked up like they were surprised that we walked in. They continued to stare at us while I asked if we should leave. They did not answer. Also, all the fountain drink machines were "out of order until further notice". We went to culvers. read more

The young lady who took our order was very nice but the manager was rather short. She yelled out out number but since we didn't get a receipt we didn't know our number. She was put off. She then reprimanded the cashier for being at the drive up window when another employee had called her out there. She did this in front of customers which is uncalled for. read more

This is the worst McDonald's I have ever been to. We ordered a small coffee, an unsweetened ice tea, and fries. We drove up to the window and the cashier was looking in the opposite direction and took him like 5 minutes to acknowledge us and take our payment. And then we got our order and we received a sweet tea instead of an unsweetened tea and a bag with the fries. We drove away and then realized they did not give us a straw for the tea. It wasn't until we were a ways away that I realized the tea was sweetened and not unsweetened and we didn't receive our coffee. Do not go here. read more

Worst service I've seen, ordered my food and they screwed it up. Told me to come back and they will remake my order free of charge. So I went back a couple days later, and they screwed up even more. Be me even more attitude and gave me half of the free order they told me was going to replace. Straight attitude and terrible customer service. I will never recommend this location to anyone. I don't even want to call to complain for them to fix their mistakes because the service is to rude and uncaring for the customers orders. Why complain, they will just screw up the order again.... read more

when we were ordering, the lady screwed up our order 2 times,we pulled up to the window and she was doing her hair and then touching the food. she gave us the bags and we pulled out the cheeseburger and it wasn't wrapped in the wrapping and it was dripping some sort of liquid. they messed up our order and we had to order it again. finally she gave us the bag but it was the wrong bag and she was rolling her eyes and then she finally gave us the bag and in the bag was a cheeseburger... it looked like she threw the cheeseburger in there and threw the wrapping on top. and the slowest mcdonald's EVER! read more

Since this location has reopened I have had the worst service. I either get bad customer service or the wrong food or both. It's getting absolutely ridiculous!! And then when your is messed up you don't even get an apology, just attitude! Came home with my order and they forgot a whole meal...go back to get it and get home to finally eat my own food and it wasn't even made correctly!! And again no apology, no refund, no credit. Nothing!! read more

Simple order... Double cheeseburger with extra pickles. Guess what.. Didn't get any pickles! What a joke!!!

This McDonald's was recently rebuilt and is very modern. That said, the drive-thru service is incredibly slow, despite three windows I wait nearly 10 minutes for my order every single time I come here at any time of the day. Extremely clean, good bathrooms open floor plan adequate parking, just slow drive thru and several times my order has been wrong. read more

Ordering from this drive thru is the worst. You order a pancakes big breakfast and ask for syrup, which should be implied when you order pancakes ( Wait for it ) then you order an English muffin and ask for the butter on the side to put on yourself ( Wait for it ) Then you ask for salt and pepper packets ( Continue waiting for it ) You order a large hot chocolate and get to the 1st window to pay. You pay and then reiterate what you have asked for and the person says " They will put that in the bag for you " Then you get to the second window where they tell you somehow your order was a " Special " order so please pull ahead to WOW......the third window, where you wait ( Fast Food ) ? They finally come with your bag and you reiterate a 3rd time if the condiments and such are in the bag and they say " Yep, they are in there " Now, if you try to rummage through the bag to check yourself you get impatient people behind you waiting and sometimes even honk so you trust your smiling McDonald's worker and make the 20 minute drive to work. You get to work and ( Ready for it ) ? There is no pancake syrup, no butter, no salt and pepper and your large hot chocolate is a hot coffee. You call to complain and they say they will give you a free meal for the inconvenience, which does not make the fact that you are sitting at the office with a bland cold breakfast that appears just slopped into the plastic container any better. They take your name and you get put on some " Mystery List " and when you make your way back there you let them know at the window you have a free breakfast coming because of prior incompetence...oh wait, " we cannot find your name on our trusty list " which you know they actually wrote with an air pencil on an air piece of paper. Then...are you ready? They ask you for the receipt......from an obscure order 3 or 4 days earlier. They do not tell you to keep the receipt ( if you even get one ) to show at the window when you come back because they know every worker at McDonald's has the same air pencil and paper but your name must have been written in the invisible ink. Then they make you wait as they discuss among themselves with the manager who is probably the one you spoke to in the first place a few days prior. They continue their conversing behind the glass with each of them looking at you from time to time as if to their amazement of such a rare event this is and make you feel as if you are trying to scam them out of a muffin because you have nothing better to do with your time at 7am. I just assume they are discussing their plans for the weekend. It is time and the verdict is in as she walks back to the window to ask me to pull forward.....so I can wait until they apparently bake my specialty muffin from scratch, meanwhile I am late for work. If this was a one time occurrence every now and again I can understand and even blow it off but this seems to be the normal at this facility and discussing it with management seems to make no difference. This is not quantum physics, this is fast food and it is a real inconvenience for the customer to deal with this 2 or 3 times a week. read more