forgot part of our food and just kind of threw the food in the back. random chili on the bag as…read morewell?? lol also forgot the straw and was rude

I will not go back after finding a strange item in my coleslaw. This store needs top managers to…read morevisit to ensure this does not happen again.

Nice, clean, very large amount of seating and personable staff…read more My son and I dashed in to grab subs to go. We rarely get a chance to eat at Firehouse Subs because we don't have one in our town. They were fast and got our orders 100% correct. He had the NY Steamer (not pictured), a family favorite. I had the Engineer, my personal favorite. Both were just as good as we remembered, maybe even better. Highly recommend if you live in this area or just passing through.

It is so busy during lunch time and with all the online orders. Service was sooo slow. Not their…read morefault but it is the longest I have to wait in a deli. Feels like 20min. Sandwich is getting smaller and more expensive now. $10 for a medium, that sucks. Used to be $11 for large and stack with meat. I don't know if I eat at firehouse again. Used to be my favorite chain sandwich shop.

A plain "Signature" chicken sandwich was $8.42, served cold and no flavor. It's been a while since…read moreI visited this restaurant, and have no plans to return.

Giving a 2/5 only because the food was fine (once we got it). We stopped in on our way to Asheville…read morefor a quick bathroom break and snack. Restrooms were clean - that was a plus. It took us 10 minutes just to order. I don't know why... it just seemed like everyone working was operating in slow motion. There was no sense of urgency or acknowledgment, lots of people seemed to be working. Then we waited for what felt like a long time, probably another 10-15. And we thought our order might be ready. It was sitting on a warming area behind the cashier. She was taking an order, and no one seemed to be helping her. She was incredibly slow and spoke so quietly. Finally another employee came up and someone asked for their order. It just took so long. Then we asked for ours. It was there, and had been for more than 10 mins. And then he didn't give us utensils in our to-go order. Then nobody would acknowledge that I was asking for utensils. He gave 2 forks. A knife would've been nice. Just seemed like everyone was in la la land. And we were there for 40 mins. Should've taken 10.

Dining room @ 2:30pm and every table is filthy! A bunch of staff working yet not one has bothered…read moreto wipe down a table. ‍

I waited over an hour for my sub. There are clearly issues at this franchise. The online orders…read moreback up the line. There was a lack of communication with customers. The restaurant seems understaffed.

During our roadtrip back home, I decided to stop at Sonic since the one closest to home is awful. I…read moremade a mobile order. The staff were very friendly and quick, this was their saving grace from making it even less stars. Our order was almost completely wrong...incorrect drink, two missing items, and missing sauce. There were also no napkins and I ordered the chili cheese dog. Thankfully we had extra in the car. I just don't know how a mobile order can be so screwed up and it's frustrating because I can't find a decent Sonic anywhere now. However, I will say that the food was fresh and hot, delicious, and the employees are indeed very kind and were apologetic over the mess.

Was traveling home from Black Mountain and wanted something quick and convenient. I placed my order…read morefor pick up through the app and made my way to the drive thru. The burger was cold and the chicken was not melted. The meat tasted off to me too.

Been coming in here once every few years for 20 years and I'm sorry to report it's not as good as…read moreit used to be. Actually I think other bbq places may have gotten better but this place has not. Chopped pork was ok but not distinctive. Red Cole slaw was excellent. Sweet potato casserole is a sugar bomb, hiding sweet potato flavor. Jalapeño corn bread was just not good, too cakey, no jalapeños. Fair prices. $7.99 value meal is a good deal. I'm also sad that it was virtually empty on the weekday we visited at noon. It's never been a place for ambiance and is still not. On the hunt for better barbecue place.

Not sure why 3 stars. Fast friendly service. Clean restaurant. Food was fresh, homemade sides…read more Big portions and homemade buns!

Constant poor service, and food is regularly incorrect. The operator needs to get it together.read more

Slowest chick fil a I've been too. Chick fil a is known for speedy service but not this one !read more

Good breakfast I ordered a combo The burrito :the eggs…read morewere fresh, sausage had good flavor (they forgot the cheese) was still good. The hash brown was good looked over cooked but it was old grease- not my first choice. Coffee was really good. Employee was friendly, helpful and nice!

I come to this location often and the entire staff is young but very polite, knowledgeable and…read morefriendly. The manage...I wish I knew her name, young African American girl is always helpful and teaching her employees with patience and detailed instructions and communication.

Ordered a tuna sub and it was overstuffed with lettuce and tomatoes and just a tablespoon of tuna…read more Complete RIPOFF and I will NEVER return!!

We stopped here on a road trip and were delightfully welcomed by the nice staff workers. The…read morebathrooms were very clean, the food was amazing, and they were quick with our order. We ordered a small fountain drink and they gave us a large!! Overall a great place to stop at.

We went in to get some shakes. It's definitely fast food and had the crowd you'd expect to see but…read morewe got in and out quickly enough and had basic politeness from the staff so no complaints here. I definitely feel a solid 3 rating fits the experience.

This Arby's has saved the day on several trips home from the mountains after a long hike…read more Arby's is my favorite fast food restaurant. I've branched out and tried other things, but the classic roast beef will always be my favorite. After a long day of hiking, I decided to get a double roast beef with a medium curly fry. The double just comes with more meat. I always add horsey sauce and it's always delicious. There are no better fries than curly fries. Overall, it's an Arby's so you should know what you're getting. No surprises here.