Needed to see if I could order take out trays for a funeral. Went on line and put in Subway Sandwich, Hondo, Tx. It stated that store hrs. were from 10:00 am - 8:00pm. At 10:00 I called the store, no answer. I called until 10:20 am & all I got was a message saying the party I was calling was not available. So I got in my car and drove the 20 minutes to the Walmart store where the subway shop is located. I walked in and 2 ladies working. I had to get their attention, as they were not pay attention to a customer coming into the store. I asked whey they were not answering the phone. All they did was walk over to the phone and tried to see if they had calls. I told them it was too late so why check the phone?? Then I asked if I could get two sandwich trays made for a funeral. They said NO you have to give us 24 hrs. notice. So I said OK. do you have a tray of cookies. They said Yes, so I purchased the advertised tray of 36 cookies and paid for them. Said it would be 10 minutes.
so did my shopping in walmart & on the way out stopped to pick up the cookies. they were not in a tray as advertised. They were in separate little bags in a larger bag. When I asked why the cookies were not on a tray the response was "we don't have trays" . Not an i am sorry or any sort of apology . When I got home to put them on a tray, they were all stuck together, as the ladies had taken them out of the oven and put them in bags while they were still hot. Needless to say I was not happy. So be warned that Subway has NO CUSTOMER SERVICE. If I could give less then a 1 star rating I would do so. It would be a minus 10. read more