Did an online order so I could pick it up at a specific time. I got there and it was ready nor had it even been started. The one girl behind the counter continued to help walk-in customers that arrived well after I placed my order. This is not customer service! As she's making another customer's order, she tells me "two minutes"! Finally after waiting for close to 20 minutes - which was about 30+ minutes after I had ordered m, and she helped all NEW customers, she finally completed my order. Do better, Subway! Teach your staff how to do things! read more

I have visited this specific Subway multiple times, and they have always accepted my coupon without any issues. However, during my recent visit, the employee did not tell me the sandwich was invalid until I was in the middle of the transaction. She said the coupon was not valid for the sandwich I have been ordering for many years. Other Subway locations usually have a clear list of which coupon sandwiches are accepted, but this one did not, which caused confusion. As a result, I had to pay over $30 for two sandwiches, even though the coupon was supposed to cover $16 for two sandwiches. This was disappointing and unexpected. To top it off, they didn't have any spinach, only 2 options of bread and the lady's attitude was very rude & seemed as if she was in a rush even though we were the only customers there. read more

Surprised to be told i can no longer design my own sandwich using rotisserie chicken. I was told if I wanted rotisserie chicken I had to accept one of their three sandwiches that have a lot of other crap on it I would never eat. Why are they doing this? I guess because they want me never to come back. read more

I was craving subway last night but I didn't make it in time they were CLOSED!!!! So, I came in today I got a 6 inch Spicy Italian w/the Italian cheesy bread I asked him to take out the bread inside and they always do that for me!!! Just ask NICELY ALWAYS!!! I had a bag of the Fritos bbq twists chips at home. When I got there it was DEAD inside it was just me there and the employee inside the store. The sub was always fast and easy sometimes depending on the day. I go here bc it's super duper close to my pad. NO COMPLAINTS HERE EVER~ inside the store was very clean and the customer service is AMAZING!!! Fresh and super quick food. Yummy subs~~~ read more

Subway - 6 inch Spicy Italian - Fast Food Near Me - Castaic, California

Avoid this place. If I could give zero stars I would we put in an online order came in there were two workers only one making sandwiches while the i stood there. As they we're making ours knowing we were waiting the other girl never jumped in to help each time a person came he stopped in the middle of making our order knowing we are standing there waiting and made the other person we waited 30 min order still wasn't done and had to speak Them asking the other worker to help Complete The order which she did not help These two people lacked social skills and the ability to see the other girl just there doing nothing should be helping. Terrible service ! read more

Tbh subway hasn't been getting the best rep lately but today I went in for the 6.99 meal deal and enjoyed it. Yea maybe the sandwich wasn't the full 6 inches but where else does do they actually do the full size 6 inches lol. The fact they are now allowing the coupons and offering these deals is a good price in my opinion. read more

This place is down bad, I bought that 6in with the soda for 7.99 but here it was 9.99. Cool w.e but then he gave me a 4"1/2 inch sandwich and said it was 6 ‍ crazy! read more

I've worked in the food industry for about 8 years, including have worked at a Subway location before. I know when I see a micro manager. Poor girl who looks like she is in training, being scrutinized the whole time. Manager who is reading this... Employees need to be told and shown appreciation! She seemed to be doing a great job. Customers do not like to see employees being mistreated, nor do they like to be mistreated I'm sure. I find it funny that he was so critical of her, when he doesn't seem to be good at his own job. He was extremely skimpy with all items and I had to ask multiple times for xtra items. When he put a tiny bit of mustard I asked for more, and he proceeded to basically pour the whole bottle onto my sub lol. I have never come on yelp to write a negative review before, but I just hate to see people like that in positions of management. Do better dude. Lol read more

Subway - Puddles of mustard that dripped off :') - Fast Food Near Me - Castaic, California

Horrible experience, have never been to a subway that they don't allow u to customize your sandwich. The server was rude and had horrible customer service. DO NOT RECOMMEND. read more

I would give this place zero stars if possible. Maybe the employee was new, but if that was the case, then their employee training must be really bad. Problem points: 1. Didn't greet customers. 2. When I said I wanted, "Oven Roasted Chicken", the employee reached for just normal chicken rather than the one I wanted. I had to point out that he was grabbing the wrong one. 3. He didn't heat up the oven roasted chicken, and was ready to build the sandwich with the frozen meat. 4. Skimped out on ingredients. 5. When I said I wanted pickles, he said that he had already put it in my sandwich. I checked after... he did not. 6. Forgot about the sauce. 7. Forgot about the banana peppers that I had wanted on the side. This place needs better customer service as well as better employee training. I've got to say that I am through my disappointed with the service of this Subway. read more

This Subway is the worst one I have been to they where out of pickles olives mustard onions and who knows what else. And the bathroom was like an out house. read more

I wish I could give a negative number, but I can't. WE love giving back to our community and showing small businesses support, especially during these times, but I am done with this location. More often than not they have screwed up our orders, requiring us to return and bring the wrong sandwiches back and they will remake them. How about you doing it correctly the first time? How do they handle thier consistant screwups? They offer to do nothing other than remake the screwed up food and if I complain enough they throw in a cookie or two. I didn't want a cookie nor did I ask for a cookie. AND a cookie does NOT fix the constant errors, gas and time wasted bringing the food back to have something fixed. Yesterday was the final straw. See photos as they clearly show what was ordered and what we did NOT want on the sandwhiches. My guess is they simply made the sandwhich the regular way its listed and never bothered to read what we actually ordered. This happens a lot! Sadly, I am not surprised since the manager or owner is horrid himself and lacks any sort of customer service. He has the genius idea that cookies fix the problem and its not a big deal that they nessed up again. I spoke to him myself when we got home from using our app to order with totally wrong sandwhiches. Mine was the spicy italian and I requested NO onions ( in the app I removed them) and on my order they are clearly not listed. I requested olives and extra cucumbers. Along with the Subway oil and red vinegar, pepper jack cheese toasted...thats the different items on mine. The first time I got no olives and extra red onions. I did get extra cucumbers though and oil and vinegar. The redo I had a total of 6 cucumber slices on a 6ft sandwhich. Thats 3 slices each half. Thats not extra. Although they did correctly leave off the onions this time they failed to put any oil or vinegar on it so I had a toasted DRY sandwich. Again I spoke to manager myself and he even made a comment on how the employee put extra of the requested items on my sandwhich yet when he redid them he failed to do it correctly, including the items he mentioned. My sons chicken bacon sandwich requested more olives, red onions, toasted and extra sweet onion sauce. He did not want cheese nor bell peppers due to allergies, yet he got both of those and almost no sweet onion sauce. HIs redo included almost no sweet onion sauce, infact he stood there while the indifferent manager was making his again and he commented on the lack of sauce. Still not done correctly. Once again I told the manager when I called, that I was done with the constant mistakes and expected a discount this time of some sort. He ignored me and said they would fix. I stated my son was coming in. He said to be sure to bring food back with receipt. Conveniently he failed to return my reciept to my son(I have it in my app though as you can see below) and his response about fixing the problem was to give us four stale dry chocolate chip cookies which I threw away. I know they were stale by texture and I had my hubbie take a bite and he confirmed. This location is horrid. Seriously. I have liked several of the workers as they are sweet and friendly, but as a business it is awful. Of course when you have terrible management or ownership you will always have problems. I have spent my last penny in this place. Sad, since its only minutes from my home, but I cant stand bad customer service and this is beyond bad. This location is beyond bad. They have zero customer service. I had waited to review hoping they would improve, but they have only gotten worse. When I told my husband how horrible the service was and how I was given cookies to make good on their screwup he laughed saying "oh it must by that male manager or owner himself isnt it? He is the worst. Stingy and could care less about anything but himself. " I suggest if you want your food made right and you want to contribute to a business that actually cares about its customers, GO ELSEWHERE! This place does not and will not change as long as this fool is in managment. Oh and the best part, he had the nerve to respond to my complaintg I filed online with the following info...saying he would pass my notes on to the employees. He himself and managment can't fix the problems themselves. They are the problem yet he blames the poor employees. See third photo of his emailed response. CLASSIC! Pass the buck there! No accountability! read more

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Zero !!! Do not go to this location ! Employees are inept and incapable not trained properly to handle food, cash register or even greet a customer !! I will never go to this poorly staffed location ever again ! Will be calling corporate and owner and getting a refund ! Service was terrible and as I waited around for both employees to figure out how to use their hands and make a simple tuna sandwich with nothing on it but bread cheese and toast it !! I noticed the dirtiness too ! read more

We have purchased sandwiches to go for years while on the road to and from Los Angeles. I am surprised at the poor reviews, as we have had good service and good sandwiches from this store. Service has been quick, and we have eaten almost all the sandwiches, hot/cold, daily specials, you name it, we have ordered it. They always give us good food, about the same as any Subway. It is easy off/easy on I 5, good for travelers. A nice break from all the taco trucks lol. read more

I have been eating at this location for over a decade. Unfortunately the quality of the bread has steadily gone downhill. I've finally had it. I don't want stale, old bread that's been sitting around all day. I will not be back. Maybe it has something to do with the cheapskate owner, as the location off of Hasley doesn't have this problem. read more

You thought I was gone from Yelp?! Well, my diet and workout seems to have broken the plateau. I have lost 54-55 pounds and I am about 35 lbs away from 240. With tonight's Komodo Launch Party, I had to save some room in my stomach. Unfortunately, I am at work right now and I got SUPER HUNGRY!! I wanted something fast, but not disgusting. Subway was the closest thing...and YES...I did eat healthy...to an extent. I arrived to the Castaic area around 12:08pm. There are two Subways closer to my work, but its no fun to drive to a place near work. This Subway is located next to Foster Freeze and Domino's Pizza. As I about to walk in, I saw the Indian female employee just waiting for a customer. OK, this reminds me of Babu from Seinfeld. I felt awkward from the start to the end. I ordered a 6" Oven Roasted Chicken on Wheat. I think she said, "Do you want it cooked?" In my head, it seemed the question lasted in my head forever, but I said "Yes" to whatever she asked. I think thats why you call it Oven Roasted, when in fact, its [steamed] microwaved (Super Nintendo Chalmers/Principlal Skinner reference). I did not get cheese, because its not good for me at this stage of my diet. My sandwich was pretty plain. I had onions, tomatoes, green peppers, and I think lettuce. I already ate the sandwich and I don't remember. Of course, no dressing to ruin my day. The sandwich was $4.00, but my total was $4.39. I think she was wondering why a big guy like me is eating a small portion. At the same time, I felt like I was in an abandoned city with just the employee. OK, I am almost done with Castaic, but when I do reach my goal weight.....I will visit every store and must be Yelp Mayor of Castaic. The Yelp Universe. Where are you traveling today? read more

I'm not sure what the bad reviews are about. I come here all the time and every single person who works here is friendly and they don't try to gip me out of extra spinach. Super clean too. Since it's in Castaic, it's not usually too busy too which is great when you're starving and need something in your belly quick. Also parking is easy - usually find a spot, even in my minivan - in the parking lot or just on the nearby street. read more

Worst subway ever. The manager here is always rude and misleading. Wouldn't come back again

Horrible place fosters probably is better than this place. But hey it's subway. You rarely see a clean subway or quality food.

Maddie is seriously the best, she's always so happy and respectful. She's definitely a really special person in any work place, I hope she is always being taken care of by management because she matters, I wish I would tip her every time I come by and she's serving me. Thank you Maddie Aka Harley Quinn read more

This Subway doesn't have a bathroom and you have to walk down to the laundromat. The store itself is okay, but the bathroom comment is important because when you're traveling, a stop to eat most usually involves trips to the bathroom. Thyis was very inconvenient. The Sandwiches were as usual. read more

I just had surgery and couldn't eat any solids. Went there just to buy a soup and my broccoli cheddar soup was nothing but water. Not creamy at all. Spilled all over me. Very disappointed that they would even sell me a soup like that. Went back inside and told them this is just water and can throw it away. Wasn't even offered a refund. read more

Ordered Garlic Steak & Provolone Ciabatta and was served a spoonful of tasteless meat, two micro shaved slices of cheese, and veggies by inexperienced servers. read more

Ordered 6in tomato and mozzarella sandwich, youd think they would be nice enough to add a decent amount of cheese. Nope charged us for extra. Other subways are cheap like this. read more

Handicap accessible as far as Subways go I'd give this Subway 5 star rating because it really is clean and respectful and knowledgeable the staff makes great sandwiches a must stop if you're in the area read more

If I could give 0 stars I would. Here are the reasons you shouldn't go here. 1.We ordered three sandwiches and we were in there for 30 min (no exaggeration) 2. The girl might of been new so nothing against her but the other girl just sat back and watched her suffer 3. For a steak and cheese sandwich she put the meat on paper to heat it up not the bread 4. We had to ask the other girl to help the new girl and she was snotty about it like she didn't want to have to work 5. Another customer came in while we were there and got his sandwich and left and the girl that helped him just went to the back while the new girl was suffering trying to make our sandwiches 6. We called the manager to complain and before we could tell them what to do to improve he kept cutting us off and repeatedly saying "sorry, sorry, sorry" You shouldn't come to THIS subway other subways are great but this one is messed up. read more

If I could leave a zero I would. They don't come close to deserving 1 Star. The employees know absolutely nothing about customer service. Even the owner, who was in when I went in today, has the personality of a brick. And I have never seen such poor sandwiches made. They hardly put any ingredients. I ordered a 6" Tuna. There was so little tuna I could barely taste it. All of the workers here act like this is the last place they want to be. Avoid this Subway like the plague. I should have looked at all the horrible Yelps before coming. read more

Super-helpful and responsive manager! I knew I would be traveling I-5 with a busload of 55 teens and chaperones, and would need to stop for lunch somewhere south of Buttonwillow. I discovered that Subway will do box lunches (yay!) and that you can pre-order them (double yay!) I checked out several Subways in the region by phone and on Google maps, and this one seemed the most prepared to handle our large order. I contacted the manager by phone and email and he was fantastically responsive every time. I was able to email him our order, and he even numbered the boxes for us according to our list, to make them easier to distribute. He also kept them in the fridge until we arrived (we got a late start). [A tip for other large groups (one I will remember for next time): find a park nearby ahead of time, pick up the box lunches and head over to the park to eat. People can stretch their legs and you don't have to tell them that no they can't leave the group to go over to the 7-11!] There is a single bathroom, and is was quite clean. Thank you, Manjit and staff! read more

Disappointed with our experience tonight. Besides the lack of customer service, on two of the steak sandwiches ordered, there wasn't enough steak used for each sandwich to even have a 6". When questioning the amount of steak used, I was given the sarcastic answer of their two scoop rule. I can say two scoops were not used, at least not full scoops. The sandwiches did not compare to previously made sandwiches. After getting the sandwiches home the bread was stale on the 6" purchased and I am pretty sure the Turkey may be bad. Was unable to finish it, as it tasted wrong. read more

Asked for light mustard, gave me extra mustard. He put enough for the whole sandwich to just taste like mustard, couldnt even enjoy the sandwich I paid for. The man that was working wasn't very customer friendly and made it seem like we were bothering him. Even asked for an extra napkin and he wouldnt give it to me.. charged me for 2 bottled sodas even though I only bought one. Had to go back in store to pick another beverage since he charged me for it. What did I do to deserve such bad customer service? :( All I wanted was a tasty sandwich.. instead I got overcharged for a mustard sandwich :( made me regret not going to the fosters freeze across the way read more

This location is really bland and a bit lonely. Customer service is not amazing but not bad. Ingridiants look a bit old and it just was not the best presentation. I prefer their other location by hasley canyon. Overall it needs a makeover and a cleanup. read more

Stopped by for a quick sandwich. I walked in with my family and said "hi " and I got no response from the 2 ladies that were there. A girl named xochilt made our sandwiches and wow she was So rude and impolite... No manners, no smile nothing. Then we paid and I said "thank you " and I got nothing in return. No response.. I hate going to eat somewhere where you get bad service and bad attitudes ... Don't come here read more

It's a subway as you leave the LA area. It's got parking, and AC is on inside: great. I got a sandwich and they had managed to break the bread and drop 2 meatballs. They tried repairing it, and after getting it toasted, it came out burnt. They just kept right on truckin like nothing was wrong. Service was mediocre and food wasn't good at all (burnt taste). Pass. read more

The owner is friendly. Other staff are ok. Food was exactly like every other subway. Seemed clean inside.

Not sure when ownership changed. Ordered daily special. The owner made the sandwich and barely topped the sandwich with my choice ingredients. Another example of an owner focusing on trying to save pennies thinking he's going to increase profits instead of providing a quality product. Do yourself a favor and go to Jersey Mike's across the street. read more

As a currier I dine out a lot and my brain automatically thinks subway for cheap sandwich joint. But man my past two breakfast experiences have been very disappointing. Maybe it's early but my servers at both this location And another one down in Santa Clarita were just dead. I was half expecting a wind up in the back if my server. I was the last person in his line and I got this feeling that he just wanted me to hurry up and leave. Other than that the food was subways standard breakfast. Subway, if you end up reading this wake your employees up! More coffee or something lol read more

Every time I come here service throws me off. i had no greeting as usual at this location and the girl was like "what do you want." Maybe its my luck i catch them in a bad mood but i'm not sure either way not cool. Food is good like always. read more

The franchise owner is a crook and a liar. I specified order to go and he entered to dine in. Orders that are cold sandwiches to go do not get charged tax. When I informed him he overcharged me on tax because it was supposed to be to go and no tax on cold food he played stupid and claimed he didnt even know how to read the receipt as well as the tax law. If it would have been an honest mistake than I would have no problem. But to lie and play stupid made it clear he did it on purpose. This clown doesn't deserve your business. If you really want to go to subway in castaic area go to one on old road by ralphs. read more

I've been here a few times. Each time I have gone in, it's like they employees are mad they have to work; the owner included. They skimp on EVERYTHING & the customer service is terrible. read more

When I tell you these people are rude !!! First they are so cheap with their ingredients and they get mad when you ask for more.. do yourself a favor go somewhere else read more