Samantha called me and rectified an error on their behalf. She was professional, nice and very accommodating. This is the kind of customer service every place should have. She alone kept my service at this JM location. Well done Samantha! read more

Waited an hour in line and then when i got my food there were 2 hairs in it. The worst Jersey Mikes I have ever been to. Would never go again... read more

Omg. I can't believe I just gave one star to my favorite sub shop. That hurt me. Jersey Mike's and I have years behind us. In all these years, I think I had one issue with delivery but 99.9% of the time- it is consistent and addictively delicious. I've ordered at other locations near me but this one in particular is the closest. Yesterday was my second time and the last time. Corporate needs to send someone over there to help the team. They were trying their best to control the situation but the structure is missing. They were trying to fulfill online orders while also trying to help walk in customers. I almost wanted to go back there and help them cus it became a mob. People were walking out cursing at them and the food delivery people were also being rude and yelling at them. They just kept their head down and did their work- doing their best to ignore the angry mob. I was supposed to pick up at 12:57. I got my sub at 1:20. When I got home, my sub was thrown together all wrong, bread literally drowning in oil and vinegar. I think they had to move fast and crank out these subs even if it meant sacrificing quality. What I saw yesterday was three team members rallying on their own. Helping each other and trying their best to manage the grill, online orders flowing in, and the hungry customers waiting in a long line that isn't moving. I advise you to order from another nearby location. This particular one needs help. Two times I've visited, it's been chaotic. read more

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Food quality was great! Customer interaction? HMMMM The young man that assisted had ZERO PERSONALITY to be public facing. The use of Shore Points was never offered as I had enough and the employee could see them. Knowing that, I inquired as to how many I needed. I was told about 70 (72 needed) for a regular and about 140 (144 needed) for a giant. I had enough for the sandwich that I purchased but did not receive it. Now as SR Manager, I ask and give my employees a reason to be energized as they face the customer with suggestive selling and any perks that a customer may have earned. The idea is to have fun and make each customer feel important, creating that return customer. Yes, even in the food industry, that is what pays our salary. There were two people working the frontline and three in the back chatting with a line of customers forming as I walked out with my order complete. The store was clean and orderly. The rating boils down to the robotic way that the customers were being handled. I have to say, I definitely would still recommend this Jersey Mikes location. read more

I just want to say, these gentlemen that were working the evening shift at 7:20 pm, were amazing. Great customer service! Love this Jersey Mikes! I hope they get rewarded for their great work ethic! Had a long line and it went by so fast! Great job. read more

I love their sandwiches and the service is good. I think i have said enough about a sandwich shop

The food and service is always good here. I get to come here frequently for lunch and it's always fast and fresh.

I won't support any Jersey Mike's location anymore. I usually order two Cancros every week. It's always hit or miss with how accurately it's made. At any location. If I question the amount of roast beef, these kids get rude and tell me "this is how it's made". Todays visit, the meat was only 4 slices. I knew it was way off. The guy serving the veggies came over, looked at my sandwich, made a face, then looked at me with a scared look on his face. He could tell something was wrong! I told him "umm hey, can I get like 1-2 more slices of roast beef". He said "Yes of course". He asked another worker to slice some roast beef for him. Another boy came over, took off the pepperoni, counted 4 slices and said "That's how much is supposed to be on there, I have to charge you for double meat". I was not surprised. That's the usually answer I always get at any Jersey Mike's when I question the lack of meat on a Cancro. I said forget it and took it as is. I came home. Took the roast beef out and weighed it. Apparently according to their 'Slice Guide', the amount of roast beef on a Regular is supposed to be 4.1 ounces. Mine weighed in at 2.5 ounces. Even visually you could tell there was barely any meat on the bread. Even the employee noticed it was wrong, but went with what the other boy said. So far, corporate doesn't seemed to care about any customer complaint, because I myself, other friends of mine, and a few people in an online food group, have made several complaints, and nothing. Also at this location, last week, while waiting for the sandwich to be made. I noticed the handle for the relish was deep in the mayo. An employee just pulled it out and continued to use the mayo like nothing was wrong. Lying to customers and selling them less product than what they actually charge you for... I wonder if that's illegal. read more

Jersey Mike's Subs - Regular Cancro should be 4.1oz. Questioned staff. They lied. Went home. Weighed meat=2.5oz instead of 4.1oz - Fast Food Near Me - Lancaster, California

I would like to thank Jersey Mike's for providing meals for the Lancaster Sound Breakers. They prepared 28 variety boxed sandwiches for the team's last home game lunch. read more

Jersey Mike's Subs - Lunch box meals - Fast Food Near Me - Lancaster, California

Everything was good except the stale bread... For the prices you charge you should use fresh bread

The sandwich and the produce was fresh no complaints on the food. The store front was clean and well kept but the staff was very unfriendly. There was 1 gentlemen in there who I could tell enjoyed his job I didn't get his name I will update review should I go back. (African American about 17/18 maybe even early 20s dread locks with gold beads) very sweet and very kind. Overall expirience was a 3/5 wasn't too wowed with this location. Only giving a 3 for that young man or my review would have been a 2. read more

I've never had a problem at this location until my last visit. Looks like they hired new people that are Lazy. The guy cutting the meat looked high and hung over, he couldn't function, slow. He completely ignored my friend who was behind me next to order. As for the payment type, card would be better. I had $100 on me and they refused to take my money. The only sign that was there was on the cash register 12 inch strip font & you only see it when you're about to pay. I said restaurants usually add signs outside, "no cash or bills $20 or less. I had patience with the girl because she was probably new since she lacked experience. She told me to go to "Five below" and get change, embarrassed me in front of everyone like my money was no good. My friend payed with her card and the cashier charged her $6 more & couldn't figure out how to give me my money back. Cashier did apologize for her mistake. I waited patiently.I think the manager should address this terrible customer service. read more

I love jersey Mikes. Mikes way is the only way to have a great sub. All those other places are terrible. Where else can you get your meat and cheese slices fresh? Customer service is great and me the awards program is great. The staff here are super friendly and I make it here at least once a week or more!!! read more

The service is horrible. You go into store to place an order and they prioritize online orders first. So you wait 30 minutes to place an order in store. They need to have a dedicated person doing online orders so the in store people can be served equally. I prefer to watch them make my sandwiches so I know they are done properly. read more

The food, service, and ambiance are amazing! The staff here are extremely friendly and don't get me started on those sandwiches! They are incredible! read more

My husband & I came in Monday afternoon; the store was very clean & neat. Our sandwiches were done in less than 5 minutes which worked in our favor, considering we were in bit of a rush. The atmosphere felt very positive, especially coming from the two african American women. I definitely will choose this store over the one by BOA, they're rather rude over there & it's always messy. read more

Great customer service from all employees, especially from Amir (I didn't see his name tag too well but he had curly hair). He was extremely helpful and kind while I was confused on which sandwich to order. I appreciate workers like him who ensure customer satisfaction! read more

I cannot explain the pressure and anxiety of planning lunch for a large utility-scale project. I was so worried about 300 lunch boxes not being done in time, and the Jersey Mike's in Lancaster on Valley Central Way made it effortless. The store manager, Aaliyah Williams completely came through even before our scheduled time of pick up. I am so grateful for her follow-through, commitment, and professionalism in putting together a team of people, including herself - for our large order prior to being open! For those large contractors in the AV, I would highly suggest contacting Aaliyah if you want a great lunch and having them done on time! read more

Jersey Mike's Subs - Gaskell Project - Rosamond, CA - Fast Food Near Me - Lancaster, California

Always a pleasure. Every order is correct and delicious. I love how all the sandwiches has plenty of meat and so flavorful. This is our go to for all our company meetings and events. Staff is so friendly I always recommend Jersey Mikes. We will continue to be a huge supporter. read more

Their Air conditioning is broken in there. Been broken for two days and it's HOT. Customers can't even be in there to order, I can't believe they have these poor workers in these conditions. It's over 100 degrees out, ridiculous!!! read more

I came in last minute, about 15 minutes before closing time and I received the best customer service! In advance I apologize if I spell his name incorrectly, "Tyzon" prepared my sub with such care and a great attitude while doing so. If I had my own business, he's definitely the type of person I'd like to have on my team! read more

I absolutely love Jersey Mike's subs, but today, the service sucked. I ordered with the app as we are always encouraged to do, and when my husband got there, there was a bag ready for him, but food items and drink items were not in the bag. Because I ordered and was only the pick up person, he wasn't really informed of all of the items ordered. I left this for the store to handle since they are the ones getting paid. Now when I try to call, after a few times of them, not picking up at all, I see that they have taken the phone off of the hook because all I get now is a busy signal. We were able to go back up there I would, But I'm not able to right now and it sucks because they owe me money or product. Way to ruin a perfectly good family meal time!! Pissed off and can't even get someone to fix it!! read more

As a whole, this New Jersey Mike's is pretty good. The employees are usually really friendly and when we come in (around 6-7 pm) it's not normally very busy. The location on valley central makes it prime real estate for pan handlers to bug you in the parking lot or even out from at their one table in front of the store. Kinda disappointing that Jersey Mike's as a company took away my fiancé's favorite peanut butter cookies because people have peanut allergies (but they sell peanut butter products still? See picture) and Dr. Pepper from the fountain so they could do their fancy root beer and cream soda but didn't stock it in bottles in the Pepsi cooler. Orange juice is stocked though lol. Too bad they don't have breakfast sandwiches. Tables are clean if you haven't come after a huge rush. The online order is efficient and convenient. A great deal. read more

We've ordered from them for a long time, but probably never again. Recent in person orders have been delayed and wrong. Then today, I guess they took long enough that the driver left for Postmates at least what the notification said. When I called to ask what happened they insisted on as ready and explained some part of the order, which was not what we ordered took a long time, so the order was wrong anyways, read more

It's very hard to find good food at a great value, I would say it's practically impossible. At Jersey Mike's you not only get great taste but also great value for your money. I recommend them 100%. My friend & I shared a jumbo or extra large, it was enough for 2 adults. A+++ oh and we were able to order online and they had it ready for us when we walked in. read more

Skip this location, third party purchases like Uber and Door dash take priority. Waited 20 minutes as they pumped out 6 pickups and about 5 in store customers. It took 10 minutes before I was acknowledged and when they did they thought I was picking up. When they remembered my order they once again failed to make it. No apologies or anything, I'll go to Submachine next time. read more

Staff was very courteous and helpful. Changes for dietary reasons were met well and politely. Between the masks, noise and plexiglass it was hard to hear one another, but we were able to make due. There was a whole row of us eating our sandwiches in the car under the trees in the parking lot. read more

Jersey Mike's Subs - Fast Food Near Me - Lancaster, California

The food was ok but my order was wrong. If they left the cheese and tomato on I wouldn't complain but not only did I order no tomatoes and no cheese but I was charged for extra bacon and avocado that I ordered but didn't receive. So basically I was charged almost what a mini sandwich cost. I'm at work and it was delivered so there is no fixing. I got ripped off. read more

Clean and amazing customer service the manager has done well with the employees every time I go there I would recommend this location to anyone in the west Lancaster area read more

We stopped in for a couple of subs last week and were amused by the makeshift PPE they have in place here. They basically have a plastic sheet taped against their ceiling and down covering the window where you'd normally speak to them to order. The employees seemed very busy fulfilling orders for delivery services, so the service wasn't overly friendly but the food was tasty and we felt like it was prepared appropriately. You can order ahead or order inside... or just have it delivered. read more

Jersey Mikes is advertising on the KTPI radio station 20% off or something having to do with their giant subs. All you have to do is mention the advertisement and they will give you the promotion. When I went in today, not one employee knew anything about the advertisement (a crew of 3), and the female assistant manager said she couldn't honor it because she didn't receive an email regarding it. Sounds to me that whoever is in charge of advertising their Antelope Valley locations needs to keep their employees in the loop of the specials they are promoting over the radio. We frequent Jersey Mikes on the regular and today was the worst form of service I have received here at the Valley Central Location. After the female assistant manager called her boss they informed her it was 20% off on catering only, but she would honor it for me today, after this she gave off the impression that she did not want to help me. The man the rang me up, for some reason my rewards account was not linking. The 1st total was around $16, then he said the rewards wasn't linking so he had to cancel the transaction and re-rang the 2nd total was around $18. I made a comment about the total being different, no response from him, still gave a 20% tip, no "Thank You". Sorry I was the inconvenience for being your customer Jersey Mikes. read more

Shout out to Aliyah, who is awesome. I hadn't been there in a while, since they discontinued the meatball sub. When I decided to go back, Aliyah actually remembered me- even with my mask on & a new haircut. Now whenever I go back, I hope to see her. read more

Just placed a order on line for me and my dad this place put the wrong numbers in the bag I dropped my dad's sandwich off to him Thinking it was the right number but it wasn't so when I opened my sandwich at home it was his sandwich so I called and to the person on the phone that whoever made my food numbered it wrong could I come back and get the right one I was told by the person on the phone that the guy who made my sandwich numbered them right so first she said there wasn't anything they could do I was madat this point then she was like what sandwich was it after that I was like just forget it cause yall didn't want to fix it anyway so now I'm out of 25.11 And NO! Sandwich I will for sure be checking my bag and the numbers before I leave the door read more

Dominique was really nice and I would definitely come back. She was really welcoming and polite when asking what I wanted. She was patient too. The food was really good too. read more

Went today during lunch and had a great experience. Staff was friendly yet focused. Great customer service.

I eat here at least 2 times a week. Because I'm not eating a custom sandwich. Every time I come the price is different the woman who in the front, and it's always the same woman, short Hispanic lady charges a different price at every visit today I finally called her out on it and she gave me so much attitude, even the people in line were looking at her crazy. The location on K is much better and I will drive out of my way now to go there instead looking at these reviews it's pretty much all the same about the staff, considering the owner is the same for both locations he should really do something about it because most patrons who come to Jersey Mike's are regulars. read more

Took too long to get my food!! There were 3 people working, 1 on the gridle, 1 preparing and 1 at the register. 4 people ahead of us and the girl preparing the sandwiches writing down the orders and soo slow, the Jersey mikes in Mission hills definitely has more staff and better service!! Soo sad that they are lacking personnel and the customer suffers!! I dont know if i want to come bk again! Maybe the owner can hire more staff read more

The food is always great and the staff are so friendly! Thanks, Jersey Mike's super employees for always making it a really good experience! read more

Not from the area, But work nearby. The manager Amber does a really good job of preparing my over the phone pick-up orders, Which are usually for 2-5 sandwiches, With separate receipts. Thank you read more

Jersey Mike's Subs - Regular Customer - Fast Food Near Me - Lancaster, California

I just visited this place today for the first time, lady with green eyes had a very rude attitude towards me, no receipt was even offered, no extra fork for salad, no good service at all, just be aware.....Food is ok, bad customer service. read more