I recently had an incredibly disappointing experience at the Canmore Subway location on Monday, March 24th, around 6:30 PM, and I feel compelled to share how poorly my family and I were treated. We were there on spring break, enjoying a nice day out. My family was simply trying to figure out how to use the drink station to add ice to our water, and the employees couldn't have been more disrespectful and unhelpful.
At no point did we, as a family, do anything wrong. We were polite, respectful customers simply trying to enjoy our meal. However, the female employee misinterpreted a coupon we were using, claiming it only applied to two footlongs, with the second free, despite the coupon clearly stating "Buy two footlongs, get the third free." When we politely corrected her, she argued with us, insisting we were wrong. Even after the male employee confirmed we were right, there was no apology for her mistake, nor any acknowledgment of the rude treatment we endured.
The most shocking part came when the male employee, without any reason, rudely told us to leave while we were still in the middle of eating. We had already paid for our meal, and there was no issue with our order. We were simply trying to figure out how to add ice to our water, and the employees' behaviour was completely uncalled for. Neither employee offered any help or showed any interest in assisting us, making us feel unwelcome and uncomfortable for no reason at all. We were trying to figure out how to use the automated machine and add ice. The water button was also in the bottom left hand corner away from the other selections. neither employee tried to show us this and the lack of understanding and care is concerning for future customers.
This experience was by far the worst I've ever had at a fast-food establishment. The lack of care, the refusal to acknowledge their mistakes, and the outright rudeness of the staff were completely unacceptable. We did nothing wrong, and yet we were treated as though we were a nuisance. I would never recommend this Subway to anyone, and I sincerely hope the management takes immediate action to address the appalling behaviour of their staff. There were only two employees working that shift, extremely disrespectful employees. read more