We just bought a house that had an oil furnace as a backup for a heat pump. Less than a month after…read morebuying it, the weather got cold enough that the heat pump quit working and that's when we found out the oil tank had almost no oil in it. We needed oil in a hurry because it was so cold! Glenwood was able to get us oil the same day that we called for a reasonable price. We're very happy with the service we received.

I am writing to formally express my frustration and concern regarding the lack of fuel delivery to…read moreour home despite multiple calls and assurances from your company. My husband, AJ, first called on 1/16 when our tank was below 30% and also notified you that the monitoring system was not working. He called again on 1/20 and was told we were scheduled for delivery on Thursday the 22nd since you would be in our area. No delivery occurred. I then called on 1/23 to report that we were between 20-25% with snow and ice approaching, yet we still did not receive fuel by 1/29. On Monday 2/2 after being given the runaround/ told someone would call me back @ 8:20 & 12:40 when I attempted to get an answer. Then I called back after 4p as our tank had dropped to 10% or less. I spoke with Claudia, who stated we were scheduled for delivery on 2/5. After 4:00 PM today (2/5), I called again to confirm since no truck had arrived and was told drivers would be working until 8-9 PM and that we would receive fuel tonight. We are now (8:45p) below 5% (essentially empty). AJ has contacted your emergency line and was told someone should arrive within two hours. Thankfully driver showed up at 10p to fill tank and how ironic we were told he was around our area all day and we weren't on his ticket. Adding to our frustration, Tiger Fuel has had no problem drafting our account monthly, yet we cannot get the basic service we are paying for. This situation is unacceptable and has placed our household at risk during winter conditions. We relied on repeated assurances from your company that delivery was scheduled and coming. Please provide: 1. Why the runaround btwn different offices when customers call. 2. An explanation for the repeated missed deliveries and lack of communication. 3. Information on how this failure will be addressed moving forward to prevent recurrence. Sincerely, Mary & AJ Florian

Although I previously left a bad review due to service issues they rectified the situation. Not…read moreonly did they make sure I got my propane the owner took the time to contact me about my concerns. That shows true integrity! The reality is this has been a horrible winter and they have had to struggle along with the rest of us. Taking responsibility and willingness to talk to your customers proves they care. Sometimes things just don't go as planned!

Good-nice people to talk to…read more Bad-took over a week to get fuel I ordered. I contacted four times with no response. Finally got help on fifth try.

no common sense in the ordering department..asked for 240gallons for apt 3 and they ended up…read moreputting 149gallons in apt1 instead and tried to tell me they delivered to my address...230.00 a month on the budget and the price goes up each time you order...

Another awesome job done by Tiger Fuels of Appomattox. We bought a new home and Chris came out, he…read morewas so helpful, knowledgeable and thorough. Kevin and Randy came out and did the install of our tank and our blue flame heater. Everything looks great! We are warm and grateful!!

I have been a Tiger Fuel customer for 8 years. I appreciate the team's knowledge, professionalism…read moreand prompt response. The entire staff if easy to work with and the company takes pride in a job well done. Like others, I have a propane tank installed, as well as fireplaces that have been installed and repaired. The installation, repair and supervising crew work together very well. I value their opinion regarding the best propane options to fit my needs. Tiger Fuel Company receives my highest rating for quality and service. Joyce L.

Robin was so patient and helpful for my truck reservation. Am doing a cross country move and since…read moreRoanoke location is always so wonderful, I did the rental thru them even when a local company is here.

The folks here are very friendly and help you as best they can. Better pricing than competitors…read more Highly recommended!

I have used Foster Fuels for years. I have always been pleased with the delivery drivers but they…read moreneed to replace whoever is answering the phones in customer service. I have never been talked to so rudely and hung up on.

We purchased a ventless insert w/ glass crystals a few years ago. We are on natural gas - so we had…read moreto hire third party to install them. When we called for service of the insert (stopped working), we were told they DO NOT service them. They just sell them. Very disappointed and sad with the response. We have had to research other companies in the area to help us resolve the problem. Why would you sell a product but not follow through with assistance in maintaining the insert (or at least recommend what we should do).

They are horrible. Stay away at all costs. They let me sit in my house for three weeks with no gas…read morebut gladly took my money for the order. Their customer service is outsourced to an off shore company who really cannot fix your issue. If there are other firms in your locale such as Southern States that offer propane service run, run to them! But run away from Amerigas. Absolutely ridiculous service. I can't wait to send them a bill for my frozen pipes and ruined floors because of their negligence. Amerigas should be named to Gazpom!

Beyond horrible. So after 11 years they switch me from automatic fill to "will call" unbeknownst…read moreto me resulting in running out of propane in January before a major storm. I call them, all numbers route me to some offshore call center with representatives that are difficult to understand and can't help me and they are also unapologetic. Apparently I became a "seasonal customer" and don't use enough propane so they switched me from autofill to I have to call them. It would have been decent of AmeriGas to tell me this. Also I would have thought that device they placed on the tank a couple years back would have informed them of the tank level which should have triggered a refill or at least a message to me to call them for a refill - but no.

The high rating is just for Richard's great customer service! Yesterday/Friday we rented a small…read moreenclosed trailer for a few hours to hitch onto my suv ($25 total after fees and tax) to do a quick move out of our son's apartment into another place in Blacksburg. Their computers were down for about 20 minutes so that was inconvenient for customers but Richard was professional, friendly and efficient in getting us on our way once they were up and running again.

The truck was not returned dirty and the app did not take my location when returning it after 2…read morehours after closing. The employee was unprofessional and rude. It's one thing to want to improve your work performance by dealing with public and actually being a professional about it, then there's another level of slicking people on their bill and making yourself look good on paper with so many extra add ons to the bill that is totally untrue and the lowest form of human ever. It doesn't make the company good at all. Ripping off customers with lies and bogus claims running up the bill will cause more problems than having a company stand by an immoral employee. Worst company and employee at Melrose location. Ever. Everrrr.

I have 2 propane tanks and only need a fill up 2 or 3 times a year. I monitor the tanks and call…read morewhen I need a delivery. They are here within 3 to 5 days...even delivered on a holiday when a couple weeks of very cold weather was forecast. Prices are on par with other local suppliers. My previous supplier charged a "Regulatory Compliance fee" every delivery ($14.50 for each tank, so an extra $29 every time!). Cockerham's has no such charge, and everyone there is always friendly, helpful and knowledgeable.

I was a small customer...but they sold me my 100 lb propane tank with the deal that they would…read moreservice me twice a year...June & Dec. After many complaints as to my empty tank, I recieved a letter frim Cockerhams to wit: They were going to charge me a $75 fee plus the propane charge each time I needed fuel. Basically, they forced me out of their services. Small time ignorance.