I am writing to formally express my frustration and concern regarding the lack of fuel delivery to…read moreour home despite multiple calls and assurances from your company. My husband, AJ, first called on 1/16 when our tank was below 30% and also notified you that the monitoring system was not working. He called again on 1/20 and was told we were scheduled for delivery on Thursday the 22nd since you would be in our area. No delivery occurred. I then called on 1/23 to report that we were between 20-25% with snow and ice approaching, yet we still did not receive fuel by 1/29. On Monday 2/2 after being given the runaround/ told someone would call me back @ 8:20 & 12:40 when I attempted to get an answer. Then I called back after 4p as our tank had dropped to 10% or less. I spoke with Claudia, who stated we were scheduled for delivery on 2/5. After 4:00 PM today (2/5), I called again to confirm since no truck had arrived and was told drivers would be working until 8-9 PM and that we would receive fuel tonight. We are now (8:45p) below 5% (essentially empty). AJ has contacted your emergency line and was told someone should arrive within two hours. Thankfully driver showed up at 10p to fill tank and how ironic we were told he was around our area all day and we weren't on his ticket. Adding to our frustration, Tiger Fuel has had no problem drafting our account monthly, yet we cannot get the basic service we are paying for. This situation is unacceptable and has placed our household at risk during winter conditions. We relied on repeated assurances from your company that delivery was scheduled and coming. Please provide: 1. Why the runaround btwn different offices when customers call. 2. An explanation for the repeated missed deliveries and lack of communication. 3. Information on how this failure will be addressed moving forward to prevent recurrence. Sincerely, Mary & AJ Florian

Although I previously left a bad review due to service issues they rectified the situation. Not…read moreonly did they make sure I got my propane the owner took the time to contact me about my concerns. That shows true integrity! The reality is this has been a horrible winter and they have had to struggle along with the rest of us. Taking responsibility and willingness to talk to your customers proves they care. Sometimes things just don't go as planned!

Tried to scam us into paying for a 30 year old tank that has already been paid for. Horrible…read morecustomer service. Trespassed on private property and turned off gas to tank they don't own and have not serviced in over 2 years.

This is the worst gas company i ever have dealt with. The digital reader is the best the day…read more When u get below 20% they deliver. They deliver in June at 80% but in December at 30% they dont no call nothing. Now we are in January and the service guy tells me it's not his problem that we are at 16%. If I could give a negative response I would. The service guy was rude and completely heartless.

Another awesome job done by Tiger Fuels of Appomattox. We bought a new home and Chris came out, he…read morewas so helpful, knowledgeable and thorough. Kevin and Randy came out and did the install of our tank and our blue flame heater. Everything looks great! We are warm and grateful!!

I have been a Tiger Fuel customer for 8 years. I appreciate the team's knowledge, professionalism…read moreand prompt response. The entire staff if easy to work with and the company takes pride in a job well done. Like others, I have a propane tank installed, as well as fireplaces that have been installed and repaired. The installation, repair and supervising crew work together very well. I value their opinion regarding the best propane options to fit my needs. Tiger Fuel Company receives my highest rating for quality and service. Joyce L.

We just got our propane tank refilled here. It was a great price and the guy who helped us was one…read moreof the friendliest people we've met during our stay in West Virginia.

From the owner: Welding, Gases and Safety Products.read more

We have had a great experience since moving away from AmeriGas - what a huge change. They have…read morebeen good about deliveries, cost, and contacting us ahead of deliveries when requested

I have always had relatively good experiences with Valley Energy. However, I'm now done based on…read morethis past experience. I guess it does take only one bad experience. Poor management when questioned. I had an issue about whether 800 gallons was actually delivered to my home. I have a 1,000 gallon propane tank -- when I got to about 150 to 175 gallons, I called for a refill. When I received the refill, they refilled to 800 gallons (which is typical -- 80% total). They gave me a bill for exactly 800 gallons delivered. I questioned the invoice because I knew I called in when there was no less than 150 gallons, which means if I had 150 and they put 800 in that I'd have 950 total. They said they put in 800 and my tank must have been completely at zero and that my gauge must be wrong. I check my gauge every week and know it was not at zero or even close to it. My email was initially ignored, then it was clearly misread when it was responded to and not sent to management. I had to call to get a manager (or I think they connected me to a dispatcher), who tried to placate me to get me off the phone with the understanding he would follow up in a couple of ways, which he never did. When I finally followed up a few weeks later by email, the assistant contacted the the manager (or dispatcher) who told her to pass along that the driver who made the delivery was contacted and said that there were in fact 800 gallons delivered and everything seemed ok at the time of delivery. My emails to Valley Energy and my discussions were clear in that I was not seeking not to pay for gas I did not receive. I was interested in finding out if my gauge was wrong to have it fixed, or to learn if the gas truck that did deliver to my home reported the wrong amount as being delivered (they track all amounts all day) -- I indicated perhaps at the end of the day there may have been an extra 200 gallons on the truck. In any event, they handled it wrong and they lost a customer. I was with them four years and will be no longer. This experience leaves me with a taste of mismanagement, possible dishonesty and siphoned gas in my mouth. I'm not suggesting Valley Energy actually billed for gas they didn't provide to me, but the way they handled this incident, it gives me great pause to consider whether it is just bad customer service. I've lost my faith in them.

AmeriGas is the ABSOLUTE worst, if we did not rent our house we would never use them. I don't…read morerecommend to anyone, we were lied to on multiple occasions on where our delivery was and when it would be delivered. I would give zero stars if I could.

Will rob you BLIND. Two service calls lasting no more than 10 minutes cost over $350 a piece. My…read moretotal bill with a propane delivery - over $1000. This company takes advantage of a rural community robbing its customers and overcharging for service calls. Most of the people in our community cannot afford such extravagant costs. Do anything you can to avoid doing business with this company. I fear what they would charge us to cut off our service with them and have their propane tank removed from our property. But as one of the few propane servicers in our area, Amerigas will continue financially raping customers here in Culpeper with no consequence to their company.

They came to fill my tank and said no one was home so they locked it before they left. There was…read moresomeone there they just didn't see them (also two cars in the driveway). They still have not come back to unlock my tank and it is now over a week. They have schedule someone to come out in 4 days, that will be a week and a half, no hot water, no ability to cook on the stove. Go with any other provider. I am switching.

Horrible customer service. Hidden fees. Read through all of the agreement - they do not disclose…read moreanything. I would never choose to use Amerigas Propane due to lack of transparency and post account fees. Choose elsewhere if you can.

There are many places to get propane, but none that know the business. Nobody is working hard to…read moreearn your business, except this one. Price is posted out front, and discount for bulk purchase too. Not only did I get a great price, I learned more about weights and volumes and seasonal changes. I recommend going there and be prepared for a great experience.

Great friendly service and cheapest propane tank refills for miles. Highly recommend!read more

We just bought a house that had an oil furnace as a backup for a heat pump. Less than a month after…read morebuying it, the weather got cold enough that the heat pump quit working and that's when we found out the oil tank had almost no oil in it. We needed oil in a hurry because it was so cold! Glenwood was able to get us oil the same day that we called for a reasonable price. We're very happy with the service we received.