It's all new to us. Rv parks in the winter. Referred to Cuptane, these folks are the best!…read more Helpful, and really nice. They explained how everything works, and what to do when we need a new tank. All I need to do is place one call, and the next day, I have a new propane tank hooked up. I even had a day that I wasn't sure why I wasn't getting heat. They sent a couple guys out to check. There wasn't anything wrong, just needed to change tanks, and all was well. Great company, great service!

From the owner: Propane and LP gas service.read more

These guys are good - very knowledgeable and competent. They bring me propane and off road fuel…read more I shop around, and the pricing is always competitive and usually the best.

From the owner: Woodford Oil Co. offers a full line of petroleum products and motor fuels to retail service…read morestations and convenience stores, as well as commercial, industrial, mining, and farming industry customers. We also distribute industrial lubricants, home heating oil, racing fuels, and diesel exhaust fluid (DEF).

I am writing to formally express my frustration and concern regarding the lack of fuel delivery to…read moreour home despite multiple calls and assurances from your company. My husband, AJ, first called on 1/16 when our tank was below 30% and also notified you that the monitoring system was not working. He called again on 1/20 and was told we were scheduled for delivery on Thursday the 22nd since you would be in our area. No delivery occurred. I then called on 1/23 to report that we were between 20-25% with snow and ice approaching, yet we still did not receive fuel by 1/29. On Monday 2/2 after being given the runaround/ told someone would call me back @ 8:20 & 12:40 when I attempted to get an answer. Then I called back after 4p as our tank had dropped to 10% or less. I spoke with Claudia, who stated we were scheduled for delivery on 2/5. After 4:00 PM today (2/5), I called again to confirm since no truck had arrived and was told drivers would be working until 8-9 PM and that we would receive fuel tonight. We are now (8:45p) below 5% (essentially empty). AJ has contacted your emergency line and was told someone should arrive within two hours. Thankfully driver showed up at 10p to fill tank and how ironic we were told he was around our area all day and we weren't on his ticket. Adding to our frustration, Tiger Fuel has had no problem drafting our account monthly, yet we cannot get the basic service we are paying for. This situation is unacceptable and has placed our household at risk during winter conditions. We relied on repeated assurances from your company that delivery was scheduled and coming. Please provide: 1. Why the runaround btwn different offices when customers call. 2. An explanation for the repeated missed deliveries and lack of communication. 3. Information on how this failure will be addressed moving forward to prevent recurrence. Sincerely, Mary & AJ Florian

Although I previously left a bad review due to service issues they rectified the situation. Not…read moreonly did they make sure I got my propane the owner took the time to contact me about my concerns. That shows true integrity! The reality is this has been a horrible winter and they have had to struggle along with the rest of us. Taking responsibility and willingness to talk to your customers proves they care. Sometimes things just don't go as planned!

They are horrible. Stay away at all costs. They let me sit in my house for three weeks with no gas…read morebut gladly took my money for the order. Their customer service is outsourced to an off shore company who really cannot fix your issue. If there are other firms in your locale such as Southern States that offer propane service run, run to them! But run away from Amerigas. Absolutely ridiculous service. I can't wait to send them a bill for my frozen pipes and ruined floors because of their negligence. Amerigas should be named to Gazpom!

Beyond horrible. So after 11 years they switch me from automatic fill to "will call" unbeknownst…read moreto me resulting in running out of propane in January before a major storm. I call them, all numbers route me to some offshore call center with representatives that are difficult to understand and can't help me and they are also unapologetic. Apparently I became a "seasonal customer" and don't use enough propane so they switched me from autofill to I have to call them. It would have been decent of AmeriGas to tell me this. Also I would have thought that device they placed on the tank a couple years back would have informed them of the tank level which should have triggered a refill or at least a message to me to call them for a refill - but no.

Bought a house where Suburban owned the tank. They tried to charge me for the propane that was in…read morethe tank, which I purchased when I bought the house. Then, after fighting that battle, they changed the charge to a fee for them fixing the broken tank...the tank they own. Oh, and the ladies on the phone are nasty.

From the owner: Our Business Is Customer Satisfaction…read more Suburban Propane is a nationwide distributor of propane, fuel oil and related products and services, serving the energy needs of residential, commercial, and agricultural customers in 42 states.

if I could post a zero I would. My sister called over a week ago and still no one has stopped to…read moredeliver LP. She's been out now completely for three days. This company has no emergency phone number to call their excuse is we're busy and will get to you when we can. I can only assume that all these customers on their list are out which says a lot about their business, doesn't it? If you want heat, you better call someone else!

Hagedorn's service has been exemplary since we started doing business with them 4 years ago. Their…read morepricing is more than competitive, they go out of their way to deliver on already tight schedules with very short notice, and maintain a friendly, professional staff. Cannot not recommend them highly enough!

My Mom is an AmeriGas Propane customer on auto delivery and has been trying to get her propane…read morefilled for the last month with no success. Now the storm is coming in and she's at 15%. I called yesterday and spoke to an agent who is in the Philippines, as we cannot speak to ANYONE locally who can help. They guaranteed delivery today and if they ran into any issues, they would call us. No delivery today and no call. When we contacted them they stated the road was too icy and not safe for delivery. However there's been a gravel truck up and down that road and other vehicles with no issues. They don't care about their customers or anything detrimental happening to their customers in this storm. I bet you their homes will be full of propane if used. Do yourself a favor and find a local company and get rid if AmeriGas Propane ASAP!

They treat me great. Always have a smile and offer a helping hand when I come in to make my…read morepayment. Have been a customer for over 20 years

I've been with them for 14 years. I'm on the monthly budget. I have a credit card registered with…read morethem. I had to stop using fuel because it got so low. I went to their site to order more. I was at 21% they don't auto schedule until 20%. Their site says my account is on hold. 14 years, never a missed payment. On hold? Called, they said my credit card is only charged for the budget amount. The $90 tank rental fee is due. But I just got the bill last week! Why am I on hold? Then, talking to them this morning, she tells me that I'm at 21% and they don't auto-schedule until 20%. THEN she says I'm lucky. They have a bunch of customers without any fuel. WHAT???? I feel so much better. I have to get away from these people. We are calling around to others. I kind of expected just a little better after 14 years as a customer that never (that I remember anyway) missed a payment. Then to be told I'm lucky because they have many customers without fuel? What am I to think. They do not care. They see things from the point of view of their desk, not the customer. Their accounting system is confusing and maybe even shady. The people are so clueless - I'm sorry to say that. I know they are real people. This is a classic case of a company becoming so focused on their internal protocols that they forget they're in the business of keeping people warm. As a retired professional and a veteran, I expect reliability and clear communication--two things they clearly failed to provide.

Go with anyone else. I used their service because the tank was already there from the previous…read moreowners. Their delivery guy left the bleeder valve open, I didn't find out till 4/5 days later when I finally smelled the propane. At that point 4/5's of the tank had already vented out into the atmosphere. I called to complain and turn the automated deliveries off so I could be there to check the tank after any future deliveries. They said they would look into it and later offered to pay for 2/5's of the tank that I never used. When I called to cancel the service, I was told that "We're being very generous with our refund, sorry it's not enough for you." I guess I'm just entitled to expect to actually receive the gas I'm paying for.

The place is bigger than it looks from the outside. You can purchase gas, grab a quick snack or…read moreprepared food. If a truck driver stopped by, they could rent a shower stall and buy a change of clothes. There is an assortment of souvenirs and gifts. The dog policy is liberal. Real and fake service dogs are allowed. Drinks, motor oil and many items are somewhat over priced. But when you are on the road, convenience matters too.

I stopped in here out of necessity bc all the pumps at BP were out of order and I couldn't get gas…read more Was an easy in and out and everything was in working order and prices were on par with the rest of the area. No issues to report! Easy to find and easy to get to right off I-81.