I am writing to formally express my frustration and concern regarding the lack of fuel delivery to…read moreour home despite multiple calls and assurances from your company. My husband, AJ, first called on 1/16 when our tank was below 30% and also notified you that the monitoring system was not working. He called again on 1/20 and was told we were scheduled for delivery on Thursday the 22nd since you would be in our area. No delivery occurred. I then called on 1/23 to report that we were between 20-25% with snow and ice approaching, yet we still did not receive fuel by 1/29. On Monday 2/2 after being given the runaround/ told someone would call me back @ 8:20 & 12:40 when I attempted to get an answer. Then I called back after 4p as our tank had dropped to 10% or less. I spoke with Claudia, who stated we were scheduled for delivery on 2/5. After 4:00 PM today (2/5), I called again to confirm since no truck had arrived and was told drivers would be working until 8-9 PM and that we would receive fuel tonight. We are now (8:45p) below 5% (essentially empty). AJ has contacted your emergency line and was told someone should arrive within two hours. Thankfully driver showed up at 10p to fill tank and how ironic we were told he was around our area all day and we weren't on his ticket. Adding to our frustration, Tiger Fuel has had no problem drafting our account monthly, yet we cannot get the basic service we are paying for. This situation is unacceptable and has placed our household at risk during winter conditions. We relied on repeated assurances from your company that delivery was scheduled and coming. Please provide: 1. Why the runaround btwn different offices when customers call. 2. An explanation for the repeated missed deliveries and lack of communication. 3. Information on how this failure will be addressed moving forward to prevent recurrence. Sincerely, Mary & AJ Florian

Although I previously left a bad review due to service issues they rectified the situation. Not…read moreonly did they make sure I got my propane the owner took the time to contact me about my concerns. That shows true integrity! The reality is this has been a horrible winter and they have had to struggle along with the rest of us. Taking responsibility and willingness to talk to your customers proves they care. Sometimes things just don't go as planned!

First let me say when I went with Quarles for my propane provider years ago they were a great…read morecompany but not anymore. I have never seen a company go so far down hill on customer service. I'm currently out of propane and again for the third time this week was told i was scheduled for today. The lady I talked to was real quick to remind me that all she could do was say I was scheduled for delivery today. Today came and gone and still empty and no heat. Please BEWARE if your considering this company.

My tank emptied on a Weds, their job is to keep it full. I called everyday and emailed as well and…read morewas told a delivery would arrive. None arrived. No response to my emails and the run around by those I spoke too. This is winter time and I'm a senior citizen and live alone. I even tried to make this an emergency but they don't do that either. So on Monday they will be removed and a new company will be used. I've been with Quarles for over 25yrs and the one time I needed them they let me down. I will also send the cost of elec space heaters and hotel room I needed. Pass this company

We have had a great experience since moving away from AmeriGas - what a huge change. They have…read morebeen good about deliveries, cost, and contacting us ahead of deliveries when requested

I have always had relatively good experiences with Valley Energy. However, I'm now done based on…read morethis past experience. I guess it does take only one bad experience. Poor management when questioned. I had an issue about whether 800 gallons was actually delivered to my home. I have a 1,000 gallon propane tank -- when I got to about 150 to 175 gallons, I called for a refill. When I received the refill, they refilled to 800 gallons (which is typical -- 80% total). They gave me a bill for exactly 800 gallons delivered. I questioned the invoice because I knew I called in when there was no less than 150 gallons, which means if I had 150 and they put 800 in that I'd have 950 total. They said they put in 800 and my tank must have been completely at zero and that my gauge must be wrong. I check my gauge every week and know it was not at zero or even close to it. My email was initially ignored, then it was clearly misread when it was responded to and not sent to management. I had to call to get a manager (or I think they connected me to a dispatcher), who tried to placate me to get me off the phone with the understanding he would follow up in a couple of ways, which he never did. When I finally followed up a few weeks later by email, the assistant contacted the the manager (or dispatcher) who told her to pass along that the driver who made the delivery was contacted and said that there were in fact 800 gallons delivered and everything seemed ok at the time of delivery. My emails to Valley Energy and my discussions were clear in that I was not seeking not to pay for gas I did not receive. I was interested in finding out if my gauge was wrong to have it fixed, or to learn if the gas truck that did deliver to my home reported the wrong amount as being delivered (they track all amounts all day) -- I indicated perhaps at the end of the day there may have been an extra 200 gallons on the truck. In any event, they handled it wrong and they lost a customer. I was with them four years and will be no longer. This experience leaves me with a taste of mismanagement, possible dishonesty and siphoned gas in my mouth. I'm not suggesting Valley Energy actually billed for gas they didn't provide to me, but the way they handled this incident, it gives me great pause to consider whether it is just bad customer service. I've lost my faith in them.

Wayne Jenkins, Propane Supervisor, helped me to get out of a very dangerous situation. The propane…read moretank of my motorhome was filled by a campground manager. He couldn't close the tank anymore and propane was hissing out of the tank. After one hour he said I can now drive because only air is coming out of the tank. I drove 30 miles to Campingworld in Winchester, VA. The manager there looked at my motorhome and said he can't help me and didn't know who could. Amerigas in Winchester denied help too. I called Southern States in Stephens City, VA and Wayne offered immediately help. He was shocked because not air was still hissing out of my tank but propane. A spark could easily have caused an explosion or the heat of my engine while driving. He put immediately an adapter on the tank and the bleeding stopped. I am a 72 year old woman and was frightened to death. But no one was willing to help but Wayne. Thank you so much Wayne!

From the owner: Freedom Ag & Energy in Stephens City is your go-to destination for farm, home, and outdoor needs,…read moreoffering a wide range of products and services to support both rural and residential lifestyles. Our store features a large garden center along with a complete selection of lawn and garden supplies, dog food, livestock show feed and supplies, animal health products, fencing materials, and wildlife supplies and attractants. We also carry heat pellets for year-round heating needs. As a full-service location, we provide farm and home deliveries, residential and commercial propane and fuel delivery, and operate 24/7 gasoline and diesel fuel pumps for added convenience. Customers can also shop our hardware store for tools, equipment, and supplies needed for every project around the home or farm. Whether managing your land, caring for animals, or improving your property, Freedom Ag & Energy in Stephens City is dedicated to providing reliable products, expert service, and solutions that make your work and life easier.

These guys have been in business for 4 years. I have not purchased propane as of yet because I…read morejust received my tank this past Sunday but I am really looking forward to recieving propane and from what I have heard they have great service. My review is regarding the valuable information I received on the phone. They directed me to their website which walked me thru the many questions I had as a new home owner and new to purchasing propane for heating my home. Their website has F.A.Q. page with quetions and answers regarding propane tanks. After several conversations with Scott, their office personnel and reading the website, I know this will be the company which services my tank. They bleed honesty, integrity and making the general public aware of lease agreements, and why its always best to buy your tank. The knowledge I have received thru phone conversations and the direction to the website has me totally sucked in as a future customer. You guys are great!

We have purchased our propane from this company a couple times. Each time everything went very…read moresmoothly. They are very friendly and very easy to schedule with. I know several people that deal with other companies and they haven't had anything positive to say about the companies they deal with. I highly recommend this company. Thank You Discount Propane!!!!!

After having several bad experiences with other gas companies, I located Revere. They have been the…read morebest by far in fairness, pricing, comprehension of customers needs. They have been extremely reliable is following through with their commitments. I had them remove and old tank from underground at a home I recently purchased, They did a great job and buried a new tank larger than the old one and cleaned up the mess as well as anyone could. The used a backhoe that had rubber tracks and did very little damage to the lawn. I can't say enough about how pleased I am with their work and promptness. I am still waiting for the other troublesome gas company to pick up their tank (the one dug up). It still graces a prominent place near the street in my front yard. Regina has been great with Revere Gas and I would highly reccomend them.

From the owner: For more than seventy years, people have relied on the Revere family and Revere Gas for all their…read morehome, business and agricultural propane needs. We believe in customer satisfaction, extraordinary service, safety, and a strong focus on the communities we serve. With eight offices in Eastern and Central Virginia, the Middle Peninsula, and the Northern Neck, Revere Gas provides safe, reliable propane and associated products and services to more than 18,000 customers. We also sell, install and service a wide range of gas appliances, including furnaces, tankless water heaters, fireplaces, kitchen ranges and more. Find out why so many people prefer propane instead of electric for cooking and a comfortable home.

There are many places to get propane, but none that know the business. Nobody is working hard to…read moreearn your business, except this one. Price is posted out front, and discount for bulk purchase too. Not only did I get a great price, I learned more about weights and volumes and seasonal changes. I recommend going there and be prepared for a great experience.

Great friendly service and cheapest propane tank refills for miles. Highly recommend!read more

Have used them for several projects and are always friendly, professional and do good work!read more

Received quick service and fulfillment of my request for a gas fireplace remote. No hassle, good…read morework!

It's December, it's cold outside and my oil tank is getting low. I called around this morning for…read morehome fuel oil prices. Discount Fuel wanted $335.9/gallon. Quarles quoted me $294.9/gallon. There is a reason I usually order from Quarles. Their prices are considerably lower than those of their competitors. In this Internet age, someone should really start a website where purchasers can post how much they paid for home fuel oil in real time as an aid to other price conscious customers. I'm now revising my review (December 2016). I ordered fuel oil at 8:00 AM Monday morning and was told the delivery would be in the next couple of days. It's now mid-day Thursday and still no oil delivery. Furthermore, Quarles can't even promise me delivery for Friday (the Friday before Christmas). If they miss the delivery for tomorrow, I'll have no heat over the Christmas weekend and the actual delivery won't take place until more than one week after placing the order. The original five star rating has now been reduced to three. If they screw this up further, I'll be back to reduce the rating to one and I'll move my business to a different company.

They're stealing again. I haven't pumped one Sip and it jumped over a half a gallon …read more Before you pump any gasoline or diesel see if your pump jumps because that's money coming from out of your pocket they're stealing . I will be reporting them to the authorities .

This location is a gas station with the name of "CPC - Culpeper Petroleum Cooperative," - but the…read moregas pumps are labeled as "Southern States." Pulled in, paid at the pump with a credit card. I attempted to use Apple Pay - but the pump did not respond. When I went inside, I asked the cashier about - he confirmed that their pumps do not currently support Apple Pay. Was disappointed that this is the case. Most other gas stations I frequent do support Apple Pay at the pump. #SouthernStatesGasStation

It works for road trips. There's a chicken place and Subway in here. Then again low priced gas…read moreusually. That alone is a reason to stop in. This is also good for stretching your legs. I like that it's right off of 29. There's a lot of history close by. Nice folks also! Very clean rest area and bathrooms. I'm glad they got the restaurants. Moo Thru is near, along with the Graffiti House. Good coffee too.