It's December, it's cold outside and my oil tank is getting low. I called around this morning for home fuel oil prices. Discount Fuel wanted $335.9/gallon. Quarles quoted me $294.9/gallon. There is a reason I usually order from Quarles. Their prices are considerably lower than those of their competitors. In this Internet age, someone should really start a website where purchasers can post how much they paid for home fuel oil in real time as an aid to other price conscious customers. I'm now revising my review (December 2016). I ordered fuel oil at 8:00 AM Monday morning and was told the delivery would be in the next couple of days. It's now mid-day Thursday and still no oil delivery. Furthermore, Quarles can't even promise me delivery for Friday (the Friday before Christmas). If they miss the delivery for tomorrow, I'll have no heat over the Christmas weekend and the actual delivery won't take place until more than one week after placing the order. The original five star rating has now been reduced to three. If they screw this up further, I'll be back to reduce the rating to one and I'll move my business to a different company. read more

They're stealing again. I haven't pumped one Sip and it jumped over a half a gallon . Before you pump any gasoline or diesel see if your pump jumps because that's money coming from out of your pocket they're stealing . I will be reporting them to the authorities . read more

DELIVERY: I called them to inform them I was running low 4 days ago. I am a budget customer, bill paid every month, have been a customer for almost 30 years. Was informed they would not let me run out,don't worry. They scheduled a delivery but didn't inform me as to when, as promised. Driveway not satisfactory to them so delivery not made. No information relayed to me. I call again (Twice). Get the driveway cleared per their instructions. (Friday) Call to inform Superior/Quarles, tank was below 20%. Was informed they would "try" to arrange a delivery for today (Saturday). Call this morning and told no way to let me know if they are planning to deliver. Probably not as despatchers already made arrangements. Tomorrow is Sunday, my tank is at 7%. Wind chills of -13F and we are both over 85!! Suggests I call back on Monday. It would appear that since Quarles has been sold out and the HQ is in Canada, they are like every other company $$$$. This is riciculous, next year I take my business elsewhere and it seems so will many others. Meanwhile, my partner and I will attempt to survive sub-zero temps till Monday. Quality = zero Service = 0 Value = 0 Camilla M Warrenton read more

Quarles/Superior Plus Propane has perfected the art of charging fees for loyalty. After 17 years as a customer, I was hit with a $200 tank "rental fee" in 2024--then quoted $150 just to remove equipment they never even serviced. Quarles will nickel-and-dime long-term customers for literally doing nothing. Expect to pay more for less, and in return, you'll be treated like a revenue stream instead of a valued customer. read more

This company really sucks. I am supposed to be in the auto refill program for m propane tanks. In november 2025 they let the tanks get so low that after repeated calls they finally sent an emergency delivery - but still refused to acknowledge there was a problem. In december they allowed the tanks to get to zero in one and 4% in the other before they would send another emergency delivery, Incidentally a tank at zero puts out the piot light on the furnace so we had the extra chore of doing a restart. Now on 1st of february the tanks are low again and still we have not been scheduled for a refill. I'm tired of dealing with this and as soon as warm weather arrives I will be changing to another (any other) propane service. Propane is our only source of heat. If you are looking for reliable propane delivery do not select this company. read more

I'm writing on behalf of my 75 yr old neighbor. She has been with Quarles for 50 years. Now, Superior has bought them out and she can't get fuel. She's running very low and is concerned she'll run out which means no heat, no cooking and hot water. Now I see on Nextdoor.com, people are running out of fuel and can't get a delivery. When they call, the recording says there's 60 people ahead of them. These people need to be held accountable for their neglect. Shall we call the Board of Supervisors or TV station? They are not providing answers. read more

What a nightmare...asked for propane for 2 weeks. We weren't low enough. Scheduled for Tuesday, we call and rescheduled for Friday by them. Call and say my 91 yo MIL lives with us and we can't be without heat so supposedly they put in the system can't be continued again. Call today Friday and guess what, we're not even on the delivery list. We're going to have to go to a hotel so my mother in law doesn't literally freeze to death in this weather. Trash company says they will call back and don't, lie what day we're getting a deliver and we still don't have a date. They should be prosecuted by the DOJ for elderly abuse. read more

We have been without heat since Monday December 23,2024 and called on Tuesday morning to let them know we ran out of propane and they said we had to open up a new account since we are new to the area. They ran a credit check and set us up for a new application and said that someone would contact us and set up a delivery. THIS WAS CHRISTMAS EVE AND CHRISTMAS MORNING!! OUR WHOLE FAMILY HAD TO SPEND CHRISTMAS IN A COLD HOME WITH NO HEAT AND HOT WATER!! We ARE grateful that we have shelter and a home to celebrate but it really put a damper on our whole holiday. It is now Friday evening (12-27-24) and STILL we have no heat!! No communication on a specific date and time as to when we will receive propane so that we have heat and hot water. I DO NOT RECOMMEND THIS COMPANY BECAUSE EVEN THOUGH THEY ARE SHORT STAFFED THEY SHOULD STILL HAVE FOUND A WAY TO HELP US WITH HEAT ON CHRISTMAS BEING THAT WE HAVE 3 small children 2 of which are disabled and they were fully aware of this. No compassion or consideration.. read more

DO NOT USE - DO NOT USE - DO NOT USE. They are the worst. We have been without fuel for a week now....we've been schedule for a refill, yet the date keeps changing without notice. NO ONE will return your calls..... NO ONE!!! A Supervisor is NEVER available. The information in the computer is consistently inaccurate. Ive called and spoken with someone who advised me that I've been scheduled for a refill on a Tuesday, hang up...and call back within seconds, and the person advise me that I'm scheduled for Wednesday??? Ridiculous... If you have OTHER options with regard to who services your tank, use them. read more

NO SERVICE, although paid for. NO DELIVERY OF FUEL OIL, although promised with a date twice. - Called the company to inquire again, and was told that I "sound old". Is that why I'm not getting the fuel oil that I paid for over two weeks ago? They "don't know when we can get there. We can't make any guarantees." "It's Christmas and we're busy." "We have a lot of important customers ". "There aren't any managers or supervisors here right now." - You can't reach this company without holding on for at least 20 minutes, and without hearing how valued you are as a customer. I tried for 2 hours the other day, and I find I'm not just not valued, but I'm old, too. - Oh! And the suggestion from the rep was, I can fill my oil tank with diesel while I wait for the resurrection of Chrst for them to deliver the product I paid for, but they don't know when that will be. All around horrible, and my status as "valued customer" is now reduced to unworthy "old" hostage or "old" victim (Fire or hypothermia), Cancelled order as I don't like my new status, and I demanded a refund, with confirmation by email. - I'll be on watch for it. - I don't recommend this company, especially if you are "old", and thus unworthy of the products and services you paid for in advance. read more

I started using Quarles a few months ago. Everyone I've talked to with their company including the drivers who have come to my house have been very friendly. I will be recommending them to everyone I know. read more