Technician was friendly and helpful. I found it to also be affordable. They showed up when they said they would and everything was installed correctly. read more

I have a patio door key that is difficult to 'key'. Two other establishments could not do it. Stopped in Suburban Lock and they went above and beyond to make duplicates for me. I was surprised how busy they were (not that I waited), but that has to say something. I will definately continue to patronize when needed. And there prices are VERY resonible. Thanks so much for you efforts. I appreciate your help and expertise so much! read more

They came quickly and related all of the locks at two locations very readable priced I also brought a locked case to the that we had lost the keys and she opened at cut me new keys read more

Great had a mailbox lock that was messed up and had them make a new key did a wonderful job very satisfied

Dietrich was a huge help in keying all the locks to one key on an older home. A sparkling conversationalist as well as a seasoned craftsman. Very professional and efficient. Will call this. Company anytime we need the services of a locksmith. read more

I stopped in there this afternoon to get some help with key duplication. I had tried to duplicate a key at several other establishments, and they could not help me. I walked right on into Suburban Lock and was greeted promptly. I told them my issue, and the kind female employee took my key and said, "no issue, I can do that," and had me out the door in under 10 minutes. I cannot thank them enough for making this process simple and reasonably priced. read more

Maybe it's just me, or maybe it's just my projects, but I have been in this facility on 4 separate occasions with 4 totally different key related issues and the answer has always been the same, "We don't do those here." Maybe the 5th time will be the charm. read more

This place is amazing and has helped me replace keys and repair locks multiple times even very old ones

I called Suburban Lock on Monday and they came out the very next morning. Mark was an absolute joy to work with. He's been a locksmith for 21 years and was very knowledgeable. I was amazed at how quickly and efficiently he was able to get the recore done. Absolutely outstanding. I'd highly recommend using them. read more

Wonderful service! Prompt, courteous, understanding, truly wanting to help! Great service at great price!

I purchased a door for 1200 and they had to send a tech out twice this was about 3 years ago but the door was never right and the tech I'm my opinion could do the work so I had an emergency the door wouldn't open called a small outfit 40 years experienced independent he fixed realigned the door right and now the keys turns perfect my fault for not doing my due dillengence the first time the due out Condo building but as a resident I'm going to talk to my Association manager tonight I want then to use a differnt company for if they can fix my door right and them can we trust them with our building read more

Had an urgent situation - a lock broke and I could not access critical items. Suburban came on-site within several hours and quickly solved the problem. Highest kudos to Suburban! read more

WILL S's review IS MY PROBLEM. YET THEY COULDNT RESOLVE MY PROBLEM. YET THEY DID FOR WILL S. SHAME ON THIS COMPANY. These people are unfriendly, too busy, and don't care enough to resolve an issue. Instead they'll just look at you like you're stupid and say welp sorry can't do it. When asking what's the policy behind it oh they just don't. Oh...? Really? You 'just don't'? What a load of crap. Maybe If this was some ghetto I could see these rude people having good business. Terrible place. Old smelly. Like th people crusty and degraded. read more

Careful-will not give returns, this is against company policy. Brought bad lock in then they said made key was bad. Then brought in original key & they even tried to say that was the wrong key. Then said if we bought a new one it would perform the same - even though the new one they showed us worked fine compared to the returned one. This place is like a bad car dealership read more

Suburban Lock is a good quality company, flexible and reasonably priced. Responsive and thorough. I manage a small commercial building in River North and they treated us as if we were a big account. Tony the sales contact fixed a stubborn entry latch with WD40 when he was there to see the job. (that latch not part of the job) Clint the service tech was instrumental in making sure our needs were met by double checking the work order with me regarding insuring we got the results we expected. He did more than read his work order and do the work. Saved the day. read more

Great company to work with. Moved into a new home with old-school Baldwin locks. They came out and re-keyed both doors and cut 6 keys on the spot for a very fair price. Highly recommend! read more

Mark installed our front door electronic Schlage lock; he was knowledgeable, friendly and a perfectionist. He arrived on time and the company provided him with antique brass back plates to match the color of the lock I ordered and sent them a picture of beforehand. This was all accomplished in a very short time from my call to them. I would definitely recommend these folks; they might not be the cheapest (vs do it yourself) but Mark's experience and work ethic made it worth it. read more

Just got new locks for my new house and keys made. Everything was quick and easy and worked.....don't you just hate bringing home a just made key only to find it doesn't work? Didn't have that problem here! read more

Be careful that Suburban Door and Check Lock can help. I called ahead and gave all the details on the key that I needed. I wanted to make sure they could do the work before I drove out from Chicago. No luck. When I arrived, they told me no when I asked the same question. Not that they could try or that they were sorry they had given me incorrect information. I wish they had been truthful over the phone. read more

Friendly over the phone, friendly service when re-keying my locks, just overall great service and very affordable. I'll be using these guys for any of my future lock/door needs. I do have to give a "thank you" to the Home Depot guy in Darien who told me to get a re-key done instead of installing new locks... and then suggested Suburban to me. So thanks! read more

Poor service here - the customer is always wrong is their motto. They go to imaginary manager and come back with excuses on why they cannot accept return within warranty period. read more

Great customer service, keys always work first time cut. Never again will I EVER go anywhere else for my key needs. They charge less then hardware stores and the keys always work. read more

We had some new locks installed. We got a call at our appointment time that our installer was running late. They asked if it would be OK to reschedule for an hour or two later. We said yes. Dave, our installer, was polite and efficient. Their prices may be a tad high therefore 4 stars instead of 5. We had gone to another locksmith and gotten a quote and placed an order. But then they never showed up so we cancelled the order and went to Suburban. read more

All I can say is impressive. This is not your average or typical 'traveling' service, this is a real brick&mortar establishment than has everything you could imagine. I walked in with a file cabinet lock that the keys had been lost for and in 10 minutes, for $10, I had 2 brand news keys. They know what they're doing, and they do it fast! read more

I called Suburban Door Check & Lock Service on a Thursday of this week to get someone to repair my front door latch. They were able to send someone out on Saturday. From the time I called in and spoke with Bill on the phone, until Tony came out for the repair everything was handled in a professional manner that made me feel I was a valued customer. Tony called me first thing in the morning to set up a time so we would not be waiting all day and called also to let me know he was running late. He was knowledgeable and competent while doing the repair and made sure everything was in working order before he left. He also assured me that the service was warrantied and if we needed anything not to hesitate to call. I normally do not like having people out to the house to fix things but it was a pleasure working with Suburban Door Check & Lock Service. I paid $125 for the service call including labor and parts. It seemed like a fair price for the great professional service plus the warranty. For more information www.suburbanlock.com/ I would not hesitate to call Suburban Door Check & Lock Service again. read more

They quoted me $380 to replace an interior door lever set, which seemed outrageous to me. Purchased the exact same set online for $73 and had handyman install it for $45. Although I understand that businesses need to earn profits, this quote was opportunistic and way out of line. read more

I've been dealing with these folks for a number of years, generally, when I can't get a working copy of a key made, or for unusual locks and/or key situations. We just purchased a new used car, and with our luck, the ignition key had a chip (actually it's a resistor) that only the dealer or a locksmith carries blanks for. I went to several hardware stores, and was continually referred to Suburban Lock. I decided to bite the bullet, and went there with the "chipped" ignition key. I was surprised when the tech made me a key with the same blank without the chip, just to see if it would work. Alas, it didn't, so the tech told me that "it could get expensive" if I did in fact want the chipped ignition key. Turns out it was $19 for the chipped blank and copy, so I had him make two keys, along with the trunk/glove box/door keys while I was there. He cut the keys, and went out with me to the parking lot and tried each key, making sure they fit and worked properly. I know it probably would have cost me even more if I had this done at the dealer, so I took the gamble and had them make the copies of the chipped and door keys. I will return to this store for the same service, as they came through when I needed them. I couldn't see owning a car with ONE set of keys; you never know what could happen, as I've always taken the trouble to make at least one, this time, two spare sets of keys for our car. read more

Suburban re-keyed my house over 25 years ago (recommended by a neighbor) and I have used them for replacement keys ever since. Used them at my workplace for many years as well for all sorts of lock and door check work. I just called for a problem with a lock at home and they gave me a suggestion to try on my own, before paying for a service call. It worked just fine. I trust and will continue to use Suburban Lock. read more

We forgot our car keys in Vegas, our car was at the airport and we couldn't go home, we called them and they arrived as quick as possible and made new keys for us. They were very friendly and professional. We are trully grateful for the work they do. Blessings! read more