I don't get a lot of things dry cleaners but every time I come here, I have the absolute best…read moreservice. The people that work here are so friendly and if you're repeat customer, they remember your name call you by name when you walk in. That's just to talk about the friendliness and the service that you're getting the job that they do is absolutely amazing. I have brought them some things that I thought would never get cleaned and when all of a sudden and done it look like brand new they take their time and do it right. The amount of work that they do for as fast as they do it most of the time my stuff dry cleaning is next day pick up. I will be using them for a very long time.

Did not get our clothes back better than when we dropped it off. They took the buttons off of my…read morehusband's shirt and refused to give them back. Then called us names when we were trying to resolve this issue by calling us classless. Worst customer service I have ever seen will not be going back to not use this place.

Great service. Quality cleaning. People were very nice and the clothes were cleaned well and ready…read moreon time.

I've lived in Monroeville for over 10+ years and have never been treated so egregiously in my life…read moreby a business that this local community claims to trust with their prized clothing possessions On 8/17/26, starting with my first encounter with Kim at the front desk, dismissed my claim that my pants were improperly serviced. She voiced repeatedly that the ticket is titled hemming, which I immediately disagreed with. She condescendingly stated that she took measurements and everything to hem the pants, which I disagreed with yet again. I even pleaded for her to look at the camera footage to see that I pointed to my zipper to have fixed that's it. Instead of apologizing for altering my clothes without my permission...she proceeded to talk over me, minimize my complaint, and insist I pay an additional fee for the exact service I want. I refused and asked to speak to a manager/ owner. She informed me that Joe is the owner and will give me a call the next business day which never happened. Forward to today, 8/21/26, I arrived at 12:40p to speak to someone about my pants. Again, I was forced to speak with Kim, who begrudgingly announced that Joe isn't there and will not be there till Monday. Also, failed to inform me by phone any day this week that Joe wanted to speak to me in person to resolve the issue. I inquired why I wasn't called. She talked over me yet again and stated I would still have to pay to get my zipper fixed in addition to the hemming service. Again, I stated that I did not ask for a hem and why am I not being compensated for a service I did not ask for? She brought out this male, who claims to be a manager. He refused to give me his name. I'll provide a description instead. He appears 5'6 "/ 5'7 ". Blue/greenish eyes, blonde/ brown beard. Black wedding band. Black baseball cap He is as rude, apathetic, and egregious as Kim. He refused to listen to anything I had to say. Talked over me. Insisted I pay another $20 for the initial service I inquired about. Basically labelled me as a liar because the women working the front desk don't make mistakes. Because I tried to reason with me plead that the hem be undone. He mentioned a policy that the jeans need to fit before they can undo or complete a service. I asked to see the policy. He declined to provide it. He called me unreasonable and complicated and asked me to leave. I refused. I asked him to look at the camera footage to see the exact gestures I made pointing to the zipper I wanted fixed. He refused and said we don't have audio. At this point I'm enraged. Voice trembling. Appalled at the service I received. I stated that the way I'm being treated is unfair and racist. I will be taking legal action. I strongly implore anyone of color to think long and hard before receiving services from them!

I have taken numerous pairs or pants, suit jackets and a leather jacket to be altered. I have had…read morepants hemmed and tapered, the suit jacket sleeves shortened and a zipper replaced on a leather jacket. The work was done meticulously and clothing was ready when promised. I have gone to several tailors over the last year and they ar by far the best I've used. I will not be going anywhere else for my tailoring. Also, they dried cleaned a jacket for me and it was also done perfectly!

Took two pairs of pants and two tops to get altered. Hemmed and tanks arms shortened. Nothing…read moremajor. $90! So I'm til to pick up the 14th. Not ready. Here it is Friday the 16th and can't contact anyone to get my clothing. The phone is never answered and you go there and they aren't open. WTH!

I was flying in for a wedding, needed a same-day Saturday dry clean of a linen suit. Called…read moreShadyside Valet on Thursday to confirm I could drop off and pick up same-day on Saturday before the wedding. Dropped off 8am when they opened on Sat, it was done by 1pm. Hassle-free, very affordable pricing, customer friendly service all around, great outcome - the suit looked great!

Beware: unskilled seamstress…read more The staff at Shadyside Valet are very friendly and welcoming and they do a great job with my dry cleaning. However, I would definitely not recommend the seamstress who comes in there once a week. I dropped off a semi-formal dress and asked that the hem be let out 1 inch. When I returned a week later to pick it up, the stitching looked terrible (large, highly visible stitches all along the bottom of my dress) and on top of that, the seamstress charged $50! I will have to pull out the stitches and hem it by hand myself. If you need alterations, go somewhere else!

This is always my go to cleaners for all my evening gowns. Since I am a concert violinist, I go…read morethrough several gowns every month and I trust Oriole with each one. On the rare occasion that they miss a spot, they're always happy to take another go at it.

Best cleaning service in the area. We've been a customer for years and wouldn't think of using…read moreanyone else. Excellent service with a personalized touch.

I had excellent service here. I took multiple of my husbands suits and everything was cleaned well…read moreand in a timely manner. The staff was very friendly and helpful.

Mixed experiences here. They handle basic dry cleaning very efficiently and do a great job…read more Tailoring and alterations are another matter. When they accept items, it takes a long time. Then most recently, I came in with a pair of pants with a broken zipper. They told me they were too busy to do it. I have given dry cleaning business to them for years, and all I get is "too busy."

I've gotten several dresses altered here. All quick, reliable & affordable. Would highly recommend!read more

This is where I and my family have been getting our clothes tailored and altered as far back as I…read morecan remember. The team here is great! They're up front about what they can and cannot do when altering your items, their prices are very reasonable, and their turnaround time is relatively quick. For example, earlier this year I brought in a bridesmaid dress that had to be hemmed, and the work was done within a few weeks. I admittedly don't need things altered too often, but it's great knowing there's a reliable and reasonable place to go when the need arises. I highly recommend this shop and hope folks continue to support them.

Friendly service, quick, easy, and reasonably priced. I had a suit and shirt dry cleaned here…read more Thanks!

Had a great experience here today with their same day dry cleaning service! Super nice people and…read moregreat prices.