I have never had to handle these services myself before because I live in a mobile home park, where they take care of it for you, however, someone stole my recycling bin, and I was desperate to get it back so I decided to go right to the source. After seeing the three star review, I can't say I was looking forward to making this phone call. However, I'm happy to report that it went awesomely! I spoke with a super personal, understanding, helpful, patient woman named Diane, who got me taken care of promptly while also putting up with interruptions from my comical (but so cute) five-year-old. Thanks for making this easy, Diane, and SD. read more

This company sucks. plain and simple. they have missed my scheduled pick up 4 times in 18 months, just spent 20 minutes of my life on the phone listening to "we are currently helping other customers, please stay on the line.) Made the mistake of paying a full year in advance, won't make it again when it's time to renew. In fact, i will not be renewing. Would not recommend. read more

Prices are higher than most collection services in the area. Staff is sometimes rude when there is a problem with collection.

I've been employing this company for about 5 years now and I've never had an issue. Like another user said, if I have something large I just call ahead of time and it's picked up. Maybe, maybeee I had one or two issues, but nothing that ever stuck out as something to complain about. They make paying online easy and are always friendly if I have to call the office. read more

I alerted the Suburban Disposal office about a missed pickup and was assured a truck would return to empty my trash container. Five days and six calls later the filled trash container has not been emptied. I was told each time a ticket has been created for return service. This company has lost my trust regarding correcting their mistake. Waiting until the next pickup date is not acceptable. read more

The man who is some sort of manager was rude and defensive when my sister was simply asking about footage of when they came to pick up the trash just to confirm it wasn't them who damaged her car. They made so much noise and after they left, my sister's car had a dent in the back side door. It's a sharp, hard dent and it must've been from trash falling. My sister called and the man on the phone kept shutting her down, questioning her logic and saying he wouldn't release the footage bc it just didn't happen, then started saying it was deleted. Awful customer service and treatment towards her and her property. Beware of this company. read more

I have had this company since moving into Brockport in 2015 and every single day has been a fight. Last year, I would go weeks without them picking up my garbage and get excuses after excuse. I have asked for a manger/owner to please contact me and that has never happened. Each time I called, they looked up the footage from the truck's camera and they say "oh yeah, he drove right by your house". We will send someone to get it tomorrow. Also each time they do actually pick it up, they leave the bin right in the middle of my driveway on it's side so I can't even pull in. My recycle bin is thrown up into the driveway and you want me to pay for it when it's damaged. No way. Today I call to give them notice that I have a few large items to pick up and I know it's a wait, which is normal. Now I am told that they can't pick up any pieces of wood over 4 foot long. OK, I am a single older woman - how do you recommend I get that wood cut. Oh and yes I have full totes to be picked up with old camping equipment. Oh they don't usually do that, they want it all in bags. Well you usually do nothing that I pay for. I have had to call the Village multiple times to ask what can I do and they have received complaints from other residents that Suburban's service is awful. Maybe a little shaming from your customer's will get you to do your job. read more

We have used Suburban Disposal for 20 years and have never had an issue. I always call the day before my pickup in case I have something unusual for them to pick up and they make arrangements to have the item picked up by another truck. read more

third time this year, having to call because the recycle collector does not do his job and collect. Have rescheduled for pick up the next day and they do not show up. Loyal dedicated customer that pays upfront for the whole year in advance and get poor customer service . Joke Mickey Mouse of a company. read more

Had to dispose of a Queen Mattress Set and per their easy to navigate website, called them 24 hours before my regular pickup, and as promised, they picked it up. I love a service company that does what it says they'll do. Thank you so much! Awesome service but all! read more

Worst company ever. They do not have any care to take care of a paying customer. No problem taking your money but all the problems taking your trash. Missed multiple times a year. I am done. read more

I have been using suburban for a year. I have used multiple waste management services prior to moving to Spencerport with great satisfaction. There have been numerous times where there was a single can or non-cardboard item in my recycling and they would subsequently leave the entire contents of the recycling bin untouched. Last month, I brought a brand new 32 gallon waste bin I had purchased with additional contents to be disposed of to the curb and they threw both the bin and contents in the truck and drove off with it. Yesterday, I called to ensure they would take 6 paper bags of yard refuse I had collected from the curb. I dragged them down and they failed to take any of them. I have been very discouraged with my experience so far. read more

I don't usually write reviews, but in the world of customer service these days I had to write about Suburban. I have had them for a couple years now and I have to say that no matter when I have called for additional pick-ups or questions their customer service has been excellent! And just the other day we had a lot of bedroom furniture to be taken. They gave me a window of 3 days. On day one first thing they were all taken. I have had 3 or 4 companies living here in Penfield, but would only use Suburban. .. read more

By far the worst service I've had. I just moved into a new house, and they have missed pick ups 3 weeks in a row (and counting). Do not recommend. Also, you cannot cancel early if you prepay for a year. read more

Suburban Disposal has been fantastic for my home and my business uses. Their in office customer service is helpful, responsive and it's very nice to speak to an actual human being. read more

They had to be reminded 3 weeks in a row to pick up recycling. Now they are forgeting to take the garbage.

The are the best! I moved in here in March and had a service at the previous owner had... Starts with a ,C... . Had lots of trouble with them didn't seem to be dependable. We switched to suburban disposal and could not be happier! Their customer service is great! I don't have to wait on hold for endless hours just to get no service. They picked up bulk items when they said they would they've done everything that I would expect from a service and then I pay for.... And they are consistently on time. I saw some low ratings but I don't know where they're coming from cuz this service is fantastic! read more

I really have had a very good experience with this company (after trying another local company). I have officially gone a couple years now and I've never had an issue with pick up. They are definitely busy on the phone after weekends and stuff; but I pay the year-in-advance deal and the people on the phone are very nice when it's time to renew-! read more

Apparently I'm paying for a recycling service where they pick through, decide what to take, and leave the rest on the grass? Nice work, great job. read more

The service was good as long as I was able to get the totes to the curb, but the minute I requested they pick up at the house since I could not wheel them to the curb, the service went downhill. I have called 4 or 5 times now for the recycling to be picked up as the tote is 3/4 full with not much room for more, but so far all I get is promises. So disappointed in trying to "keep it local". read more

So disappointed. At least once a month, either my garbage, recycling, or both are not picked up. Because my pick-up day is a Friday, I can't call the next day to report it since nobody is there on weekends. Used them for years, but will be looking for another company. read more

I have been with Suburban for many years now. They cost less than I was paying before and I haven't had any issues with the service. They have been helpful when I've had to call the office for any reason. read more

I've had nothing but good experiences with Suburban. Every time I call I get a pleasant person on the line who is able to help with whatever I need. read more

Worst garbage company ever! I have to call every week and complain because our house either gets skipped or they knock over our can and spill garbage all over. read more

Used to be a good company. Lately though, they keep skipping my pickup. I can see from the other reviews that I'm not alone. I call and complain and they tell me they'll have someone come later or the next day, and then they don't show up then, either. Over and over. read more

Worst garbage company ever! I have to call every week and complain because our house gets skipped, On several occasions they promised they would collect it the next day and skip that day as well. They have even blown us off that way till our next garbage day only to skip the next week. I went to the BBB to file a complaint and they have an F rating already. We are going to a new provider lilac is under new management no matter how bad they are i know it will still be an improvement over this craptastic service. read more

3 of the past 5 weeks, they have not picked up our recycling. It takes multiple calls on multiple days to get it picked up. Every time we are told "there is a work order on the truck and someone will be there today." Their words mean nothing. No one shows up. Just like today. We pay our bill on time. Why do we have to call you repeatedly to provide the service we pay you for? read more

Always leaves important updates on their phone line. Always have had great service for many years.

I am so disappointed in this local company. I understand there are issues that arise but their customer service is horrible. The woman I spoke to on the phone was rude and seemed annoyed I would even call to try and resolve a problem. Very disappointing. It is sad that this woman is representing this company. Sadly, we left. read more

I have had to call twice this year to remind them to pick up the recyclables. The first time they missed me 2 months in a row and got it into the 3 month,the second time skip twice again and and called to remind them again. I pay monthly for every week garbage and once a month recyclables. Some one is not doing there job. read more

Regrettable service. I wish I had looked into them before using them. I suspended my account with them a few months back because the house was going to be vacant and no trash to pick up. They had a record of me calling. I called back today to have them do a one time pick up. They said they couldn't because I hadn't paid my bill. I was surprised because I always prepay a few month out and there was still money in the account when I told them to hold service. They explained that their driver had been going to the vacant house for months and that I owed them for trash pickup. They refused to accept that a mistake may have been made. This company is a joke and I'll be taking my business elsewhere. read more

I have called seven times now and still my old tote sits at the end of my driveway. Firstly it took 2 weeks for Suburban Disposal to deliver my new totes now I can't get them to pick up my old tote. This is the company that asks you to separate all your trash and they can't get this simple task right. They are incompetent at best. Makes me wonder what really happens to the recycled materials. Do they really get recycled? Is this really a company we want to trust to keep our environment safe and clean? read more

I have no complaints so far. My garbage and recycling is always picked up on the day it is scheduled. Unless due to a holiday. It the next day. I have never met the drivers but they don't speed on my street like other companies that do. Thanks for the great service! read more

My experience has been beyond disappointing with Suburban Disposal! The drivers show such a low work ethic and no attention to caring about their job--not to mention the environment. They barely dispose of the garbage properly ---always leaving some trash left behind in the trash bin and also on my lawn. I have called to complain directly to the company and they excuse it always by responses such as "it was a windy day" or sometimes "a piece may get away". This company is unprofessional and does not care about customer satisfaction. The last time they picked up on my street, the driver was yelling (and swearing) out the window to his counterpart to hurry up and not bring the trash bin back up the driveway (as they are paid and suppose to do.) Terrible service and highly do NOT recommend! read more

This company is horrible. It is so poorly managed that I can hardly put it into words. I have made five phone calls to coordinate the delivery of garbage totes that were never supposed to have been picked up in the first place. The account was merely switching from my girlfriend's name to mine, necessitating a new account. The lady to whom I spoke and I agreed that the totes would stay so there'd be no interruption of service. Surprise surprise, the totes were gone when I got home. They managed to bill my account almost immediately and yet deliver nothing but excuses. I was told they would be delivered Tuesday. No totes I called Tuesday, was told "he's on his way to Webster now". I waited, no totes. I called again I was told "he broke down on his way to Webster". Was assured that the totes we're going to be delivered today. Once again, no totes. How can I trust the company to pick up my garbage you can't even drop off the garbage totes in the first place??? I'll go back to waste management. I'll pay a little extra for their excellent service. I don't think I ever called them in the four years after the initial contact to open my account. I'll have a garbage dump in my garage before suburban gets around to me. Trust me, go somewhere else... Anywhere else read more

I am so happy with the service provided by Suburban Disposal! We previously had Waste Management in both NY and Colorado - HORRIBLE customer service and the bill was incorrect almost every month. Suburban Disposal is not only much cheaper, but their pickup is ALWAYS on time, they don't charge extra for large items (furniture, etc), and their customer service rep is friendly, knowledgeable and able to quickly and easily set things up. I moved service from one town to another recently and she was able to get the move accomplished with one quick phone call. I will never use another waste management company again!! read more

I have no complaints at all. My trash is always picked up on the scheduled day. When I call the person answering is always polite and helpful. read more

Went to cancel service because I received a better rate at a competitor they refused to refund my month that I have already paid for in advanced. I contacted Sub Disp previously for price match and senior citizen discount couldn't be bother getting back to me. Definitely going elsewhere! read more

waste of money!! they are notorious for not picking up trash or recycling. several times i have had garbage that isn't picked up. when you call them there staff is rude and insulting. they dont return phone calls. and then it takes them 2 days just to get out to pick up the trash. plus there more expensive...never again will i choose suburban disposal! dont waste your money!! read more