If I was rating the trash pick up alone this would be a 5 star, they were great.....However the office staff and billing is a joke. Their "auto bill" for yearly service hits your account with no invoice, email or call ahead of time. If you had a change in card numbers or expiration and it gets declined they automatically suspend service. My auto pay was supposed to be on April 4 2017 and I received a voicemail on 4/7/17 saying my service was suspended!!! 3 days!!! When I was surprised that no invoice or notice happens they were very rude. I asked multiple times for a smaller bill to be sent for 3 months or whatever they could do, all they did was send me the invoice from the prior year. I have "auto bill" for car insurance, amazon and a few other services, there is always some sort of notice sent out first.
Office was ridiculously rude, after I sent an email saying I wanted to cancel, after already calling about this, I received a rude response then too.
I have now switched back to Boon and Sons for service, I had them before and was happy. I liked Al's for the large recycling tote they offered. That tote is not worth the rude attitude from the office. And BTW- the office manager Jennifer had no problem bragging that they have thousands of customers so they didn't need me. Their attitude will eventually catch up with them, read more