Do your own advance research before considering booking any travel or tour with Rick Steves'…read moreEurope. Once you do, you'll likely decide to look elsewhere. Hopefully this review helps others learn what we've painfully learned when dealing with the Rick Steves' tour team. Besides being objectively more expensive compared to our similar tours, unfortunately it's clear Rick Steves' Europe has lost touch with considering their customers' full travel and tour experience.
My partner and I, along with two other couples, decided together to book Rick Steves' Scandinavia Tour. Unfortunately, about 60 days before the tour, one couple experienced an emergency medical event that necessitated them canceling their tour reservations. Rick Steves' 2026 cancelation policy, which we learned changes from year to year, states "Refundable Medical or Family Emergency ("Refundable Event"): A Refundable Event must first occur less than 60 days prior to your tour's start date or while on tour. It is RSE's sole discretion to determine if your situation is a Refundable Event." The key words here are "RSE's sole discretion". Before agreeing to grant our friends any refund, they put them through multiple iterations and questions, many private and somewhat personal. Finally, Rick Steves agreed to give them a 100% refund (less their $800 advance deposit). Let's just say Rick Steves' staff didn't show much sensitivity or caring before finally granting them their refund.
My partner and my situation is far worse! "Less than 60 days prior" to our tour, my partner learned she needed an urgent medical procedure. At first, we were of the impression that we could still travel on the tour with our other remaining friends on this tour. Unfortunately, 18 days before the tour, we learned my partner's medical situation was far worse than we'd imagined and travel was out of the question - leaving our one remaining couple traveling alone. We'd were hit with a serious "Family Emergency", within 60 days prior to our tour's departure. Once they heard this news, together, we'd identified another couple to assume our place on this Rick Steves' tour. Initially, when I contacted Rick Steves, they said that might be possible for these friends to assume our tour space. A couple days later, Rick Steves' staff called and indicated our space had already been reallocated to their long-standing tour waitlist. Leaving the 1 of 3 remaining couples to travel on this tour alone.
Despite Rick Steves' initially staff telling me our tour space was already reallocated, preventing our friend's friends going with them, again Rick Steves made it very difficult on us to receive any refund. Rick Steves' staff showed little to no sensitivity to our difficult medical situation and journey still ahead, or anyone's disappointments. Initially, Rick Steves' staff said simply a dated hospital discharge notice would suffice to secure a refund. Then No, they needed a physican's letter. I opted to visit Rick Steves' Edmond office to deliver this letter and to confirm a refund. Days later, based on their "sole discretion", Rick Steves staff decided to we'd had an emergency, but opted to refund only 50% of our tour expense (again, less our $800 deposit). In that email, despite what they'd indicated previously when we'd attempted to fill/transfer our tour space, they now made claims that they were not able to refill our space, and had incurred lost operating expenses, etc.... Knowing we'd object given the circumstances, assuming we'd simply accept it, Rick Steves' staff went to far to state "This decision is final".
Upon questioning Rick Steves' decision and rationale, after waiting, I received an email from another associate with multiple conflicting claims and points - like now saying they couldn't transfer our tour space since one or more of the hotel room on the tour was already booked by another tour company.
Hopefully this review helps others. FYI, the one remaining couple that took this tour alone, informed us they were less than impressed.