My wife and I purchased the two-day hop-on, hop-off pass and rode the tour on Friday and Saturday…read morewhile visiting Seattle. The concept is excellent, the route covers many of the city's major attractions, and the drivers we encountered were friendly. This service has tremendous potential and could easily be a five-star experience with a few important improvements. The biggest disappointment was the condition of several of the open-top bus seats. Many were worn out, and some had broken cushions that allowed the metal seat frame to press into the backs of our legs, thighs, and buttocks. After spending time riding the routes, we were both sore. In fact, my wife was so uncomfortable after the first day that she refused to ride the buses on the second day, even though we had already paid for a two-day pass. That was disappointing because we had planned to continue exploring the city together. The other issue was reliability. The advertised pickup interval of approximately every 30 minutes was often not met due to traffic. I understand that traffic in a major city is unpredictable, but what made the experience more frustrating was learning that at least two buses apparently were not transmitting their GPS location. That largely defeats the purpose of having a real-time bus tracker. When riders can't trust the app or the published schedule, they're left wondering whether to continue waiting or find another way to their destination. My biggest takeaway is this: don't over-promise and under-deliver. If buses are delayed because of traffic or GPS tracking isn't available, simply communicate that honestly. Most customers are understanding when expectations are set realistically. Accurate information builds trust far more effectively than optimistic estimates that aren't being met. I genuinely want this company to succeed because the service fills an important need for visitors. With comfortable seating, dependable GPS tracking, and more realistic communication about pickup times, this could easily become a five-star experience. I hope this feedback is received in the constructive spirit in which it is intended.

Not a great experience. The recorded tour guide was often out of sequence and the we were stranded…read moreat Pike's Market on Thursday afternoon. We had to take an Uber home. One star is too generous.

I purchased a hop on/off bus tour of Seattle. My friend and I realized we needed to cancel it…read morebecause it wasn't going to work with our schedule. She canceled and was immediately refunded. I was not able to get refunded. I called the number on the website and no one answered and I was not able to leave a message. I then emailed then directly. When I got no response, I emailed again. Today, I tried to contact them again, and the phone number on their website doesn't connect to GreyLine. I never used the ticket and requested to be refunded within the hour of purchasing. Im still waiting to be refunded. This has been an awful experience. #graylinetours @graylinetours

I fly a lot. I've…read moreused the Gray Line bus a couple of times. They drop off at all of the major hotels downtown. I do not live in a major hotel downtown. I do, however, have an apartment just a few blocks from a major hotel downtown. For about $11, I can avoid loud, obnoxious assholes on the #194, stinky, drunken assholes on the #174, and shady, shifty assholes in taxis. Bargain! I'd give 'em five stars for door to door service.

took my almost 2 yr old daughter sightseeing around the city while being toured on a cute trolley…read moreand thoroughly enjoyed it. our driver and tour guide were very accommodating and kind, making this a truly a great experience for us. i think the hop on hop off concept is the best option while touring, especially with an infant/toddler. it saved us a lot of walking, driving and parking fees! thanks, emerald city trolley. :)

Hop on hop off service is a great idea but the frequency of the trolley running needs to be more…read more We used this service but once we hopped off, the next trolley would take over 40 minutes. Wasted a lot of time waiting for the trolley - ended up walking quite a bit instead. Not worth the wait in my opinion unless you have a full day to spend waiting for the trolley.

Colin was terrific! Friendly, knowledgeable, and willing to drive us to new places as we asked…read moreabout them in conversation. Overall a great way to see Seattle and surroundings.

Everything from booking the tour to the pick-up at our hotel to the final suggestion for dinner was…read moregreat! Colin, our guide for the evening, was very accommodating, knowledgeable and made the experience for me and my family wonderful. Our group also included my 8yo daughter and he even took into account what would interest her as well. I can't say enough great things about the tour and whenever we make it back to Seattle, we will definitely be booking with this group again.

First of all one of your bus drivers flipped me off the other day after parking in the middle of…read morethe street outside of a medical center and allowing people to come off with cardboard signs screaming obscenities at everyone who walked by including children and tourists. 0 out of 5 stars absolutely unprofessional gross behavior not a good look I know myself and others in my community are very upset and will not be supporting again.

Victor and Anatoli were very friendly and we feel very safe inside the bus. Good job…read more Thank you

This was my first ever tour, and I will admit I was nervous about everything. However, looking back…read moreon it all, I had nothing to worry about. The Shutter Tour of Snoqualmie Falls and the City of Seattle went absolutely amazing. From start to finish, we had a wonderful experience. Dale was our tour guide and he was THE BEST! He was hilarious and entertaining, making a ton of jokes and providing insightful commentary. He's also a photographer, so he showed us many tips and tricks on how to get amazing photos at our different stops. He even offered to take photos, had water bottles and granola bars, and was just so kind. The tour in itself, showcased and highlighted the many attractions and wonders of Seattle. There were a bunch of stops and you really get your money's worth visiting everywhere. My partner and I's favorite stops were Snoqualmie Falls and Kerry Park. Both were just breathtaking and made us fall more in love with the city. I highly suggest booking this tour, it was such a smooth and fun experience!

We did the half day Snoqualmie Falls and Seattle tour. Terry was our driver, he is personable,…read moreinformative and really made the trip interesting! Terry is a photographer and taught us some tricks on how to take good pictures We had a blast!!!

My daughter and I did the Snoqualmie Falls, Leavenworth, and Deception Falls tour with Cheryl. What…read morea great day! Cheryl had interesting facts and stories along the route and recommendations in Leavenworth. Absolutely will tour with Cheryl again when next in the area!

We did a private tour of Whidbey Island and came away very impressed with the knowledge of Cheryl,…read moreour guide, as well as her level of customer service. We visited state parks with breathtaking views, Fort Casey and its historical sites, and several quaint little towns that we totally enjoyed walking around. She was quite flexible and tailored the tour to our timeframe and interests. We strongly recommend her.

Clint was very professional and safe driver. Beautiful scenic drive to Seward Port. Pointed out…read moreinteresting things along the way and answered any questions we had.

Our tour guide Sam who picked up in Whittier and took us to Anchorage was very helpful and…read moreknowledgeable. Please pass on our appreciation!

Very special thanks to Presidential for taking terrific care of guests at my semi annual trip to…read moreWillamette Valley! group travel is much easier with Presidential Transpo at the wheel.

Presidential Transport is top notch. They are professional, timely, and have a super friendly…read morestaff. They have a wide variety of transportation options and are great at creative logistics. We have been using PT for our art walk to increase accessibility across this free public neighborhood event. The party bus has been a super popular (and very FUN!) way to get around town during our event. We are even thinking of adding karaoke next month! (the has a tv screen and sound system) Highly recommend !

We experienced the Pike Place Market tour with Curtis yesterday and he was FANTASTIC. A wealth of…read moreinformation, engaging, and responsive to questions. The only reason I gave it 4 stars is that it's misleading for ownership to categorize it under the umbrella of "Free Walking Tours" ... or even a pay what you want system. It cost my family of 4 nearly $70 so just a heads up.

We really enjoyed the tour with Emmett (a long time local). He was very entertaining with lots of…read morewit and wisdom, very easy to hear and an excellent communicator. A great mix of history, culture, and current activities. We highly recommend this tour