My wife and I purchased the two-day hop-on, hop-off pass and rode the tour on Friday and Saturday…read morewhile visiting Seattle. The concept is excellent, the route covers many of the city's major attractions, and the drivers we encountered were friendly. This service has tremendous potential and could easily be a five-star experience with a few important improvements. The biggest disappointment was the condition of several of the open-top bus seats. Many were worn out, and some had broken cushions that allowed the metal seat frame to press into the backs of our legs, thighs, and buttocks. After spending time riding the routes, we were both sore. In fact, my wife was so uncomfortable after the first day that she refused to ride the buses on the second day, even though we had already paid for a two-day pass. That was disappointing because we had planned to continue exploring the city together. The other issue was reliability. The advertised pickup interval of approximately every 30 minutes was often not met due to traffic. I understand that traffic in a major city is unpredictable, but what made the experience more frustrating was learning that at least two buses apparently were not transmitting their GPS location. That largely defeats the purpose of having a real-time bus tracker. When riders can't trust the app or the published schedule, they're left wondering whether to continue waiting or find another way to their destination. My biggest takeaway is this: don't over-promise and under-deliver. If buses are delayed because of traffic or GPS tracking isn't available, simply communicate that honestly. Most customers are understanding when expectations are set realistically. Accurate information builds trust far more effectively than optimistic estimates that aren't being met. I genuinely want this company to succeed because the service fills an important need for visitors. With comfortable seating, dependable GPS tracking, and more realistic communication about pickup times, this could easily become a five-star experience. I hope this feedback is received in the constructive spirit in which it is intended.

Not a great experience. The recorded tour guide was often out of sequence and the we were stranded…read moreat Pike's Market on Thursday afternoon. We had to take an Uber home. One star is too generous.

Tours Northwest We…read morehad a great experience with John Harvey (our driver and guide) with Tours Northwest, going to Mt Rainer. The itinerary that was picked out was great, the sights and everything went smoothly. John was a great tour guide!

Our group of 6 really enjoyed the Seattle City Highlights Tour. Quinn, our Tour Guide was…read moreknowledgeable and made the experience

I purchased a hop on/off bus tour of Seattle. My friend and I realized we needed to cancel it…read morebecause it wasn't going to work with our schedule. She canceled and was immediately refunded. I was not able to get refunded. I called the number on the website and no one answered and I was not able to leave a message. I then emailed then directly. When I got no response, I emailed again. Today, I tried to contact them again, and the phone number on their website doesn't connect to GreyLine. I never used the ticket and requested to be refunded within the hour of purchasing. Im still waiting to be refunded. This has been an awful experience. #graylinetours @graylinetours

I fly a lot. I've…read moreused the Gray Line bus a couple of times. They drop off at all of the major hotels downtown. I do not live in a major hotel downtown. I do, however, have an apartment just a few blocks from a major hotel downtown. For about $11, I can avoid loud, obnoxious assholes on the #194, stinky, drunken assholes on the #174, and shady, shifty assholes in taxis. Bargain! I'd give 'em five stars for door to door service.

Tallon was young but very knowledgeable about the sites. He was very friendly and a joy to have as…read morea guide. We came from a cruise ship and he came into the terminal and got our luggage to put in the bus. I hope everyone gets to experience how great he was.

Clint was very professional and safe driver. Beautiful scenic drive to Seward Port. Pointed out…read moreinteresting things along the way and answered any questions we had.

I signed up for a corporate retreat and they arranged for a charter bus from Beeline Tours…read more Overall, I had a really great experience. The bus was supposed to pick us up at Sea-Tac airport, take us to a Safeway so we could go shopping, and then drop us off at North Cascades National Park. There is a special area at the airport for buses which I was not familiar with, but Beeline provided very detailed instructions on what to do. Our bus showed up early which was really awesome because my group was ready to go early. Also, I'm pretty sure they upgraded us to a nicer bus. We had about 25 people and they sent a huge bus so we could really spread out and not have to fill every seat. Our bus had little screens (I think you could play a DVD or something), plenty of room for luggage underneath, and a little bathroom! When we stopped at Safeway, I talked to our driver a little bit while we waited for everyone to get back. He was a super cool guy and he knew all about the park we were going to. He was also a great driver which made the ride pleasant. At the end of our retreat, we also had a nice bus and a wonderful driver on the ride back to the airport. I highly recommend Beeline Tours!

TLDR; DO NOT USE THIS COMPANY'S CHARTER BUS SERVICES UNLESS YOU'RE OKAY WITH BUSES IN A STATE OF…read moreNEGLECT, WANT TO RISK BEING STRANDED FOR HOURS DUE TO UNSAFE BUSINESS PRACTICES, AND GHOSTED WHEN YOU ASK FOR PARTIAL REIMBURSEMENT!! I only write one star reviews for businesses that go out of their way to have awful customer service or no integrity or pride in their service. This business did just that. On THREE separate occasions during three separate years, their charter buses have completely broken down on us in the middle of the long, annual 4+ hour drive from Seattle to eastern Washington, each time with 45+ high school students on board with us. We should have learned our lesson after the first two times, but budget limitations kept us coming back as they are definitely the cheapest charter bus service and we just kept giving them the benefit of the doubt. Well, not anymore. This last time the bus broke down, we were stranded on the side of the interstate for more than two hours. Was I surprised? NO, because as the chaperone of this particular trip, I noticed as soon as I boarded the charter bus at our pick up location that the CHECK ENGINE LIGHT WAS ON. I informed the driver and requested he call his manager to see if they could send another bus because I wasn't trying to deal with anything sus happening on this long, long overnight trip. However, the manager said that they wouldn't be sending a different bus and that it would be fine. Well, it was far from fine. After 2+ hours of waiting on the side of the road (the interior of the bus was extremely hot), everyone unloaded all the luggage and all of our supplies onto the new bus which took us to our destination only to find out that they had to transfer us to ANOTHER bus and go through the unloading and loading process again. Our itinerary for the trip was almost entirely ruined. Despite the circumstances we made the most of it, but then they had the audacity to say we needed to pay extra for the new driver!! And when I requested some sort of reimbursement for sending us off on a faulty bus despite me alerting them to the engine issue PRIOR TO LEAVING, they REFUSED and then ghosted us. They did not respond to ANY correspondence from my supervisor once I clearly had to get them involved. Terrible experience and really showed their true colors. Will go to extreme lengths to take your money, ask for more money, not repair their buses properly after years of them breaking down, not respect requests to properly inspect clear engine issues, send you broken buses to travel hundreds of miles in, and then ghost you when you ask for ANY sort of reimbursement??? Trash.

Had a WONDERFUL day today, got to sample the wares at three wineries and one distillery. That was…read moregreat, but aside from the wine and spirits, Elizabeth was a great tour guide. She was professional, knowledgeable, and personable. She was a careful driver, and her bus was comfortable and spacious. She provided wonderful snacks, and had awesome descriptions along the way. Couldn't have wanted a better day! HIGHLY recommend her tour. BONUS, and what sets her apart from any other tours, she picks you up and drops you off at HOME! No driving to or from the start of her tour route!

The old MTRWestern Volvo had bad shocks. I-5 to Vancouver had few big bumps, but getting onto the…read morefreeway and Vancouver avenues had plenty. None of the outlets nor USB ports worked, nor did the fan controls overhead. The slight draft through the vent and the broken seal around the windows sufficed. Our bus carried only five passengers, we spaced ourselves apart, and fortunately nobody nuked a big one. Most of the window gaskets squeaked, annoyingly, and one showed a visible gap. I did think, a window could fall out, and thus would not reach Vancouver on schedule. They couldn't even properly adjust the large LED clock, still set on Standard Time and a few minutes late. Litter left and scattered from the previous trip tells me either nobody cleaned the bus in Seattle, where we originated, or they were given so little time or otherwise cleaned it poorly. I wouldn't have known about MTRWestern had Flixbus not contracted them for the codeshare to Vancouver. Nor would i have otherwise chosen them. They ran the worst, dirtiest, and least maintained bus i've ever ridden.

UNSAFE UNQUALIFIED DRIVERS!…read more A VERY elderly bus driver who appeared disoriented was driving down the center of a narrow two-lane neighborhood street and almost hit my car. I had to slam on my brakes and reverse into an intersection. The bus appeared lost; there was no reason for them to be on this very small street. The driver honked at me and seemed confused and angry. I called to report the driver and the woman on the phone seemed annoyed I hadn't taken down all of the bus information. She said it was "so much easier for [her]" if I had. Maybe they don't track their vehicles? Highly unprofessional, and makes me wonder if they simply don't know what routes their drivers take. They seemed unconcerned by the incident and irritated that I had called. I would NOT feel safe with this company.

Very special thanks to Presidential for taking terrific care of guests at my semi annual trip to…read moreWillamette Valley! group travel is much easier with Presidential Transpo at the wheel.

Presidential Transport is top notch. They are professional, timely, and have a super friendly…read morestaff. They have a wide variety of transportation options and are great at creative logistics. We have been using PT for our art walk to increase accessibility across this free public neighborhood event. The party bus has been a super popular (and very FUN!) way to get around town during our event. We are even thinking of adding karaoke next month! (the has a tv screen and sound system) Highly recommend !

took my almost 2 yr old daughter sightseeing around the city while being toured on a cute trolley…read moreand thoroughly enjoyed it. our driver and tour guide were very accommodating and kind, making this a truly a great experience for us. i think the hop on hop off concept is the best option while touring, especially with an infant/toddler. it saved us a lot of walking, driving and parking fees! thanks, emerald city trolley. :)

Hop on hop off service is a great idea but the frequency of the trolley running needs to be more…read more We used this service but once we hopped off, the next trolley would take over 40 minutes. Wasted a lot of time waiting for the trolley - ended up walking quite a bit instead. Not worth the wait in my opinion unless you have a full day to spend waiting for the trolley.

We really enjoyed the tour with Emmett (a long time local). He was very entertaining with lots of…read morewit and wisdom, very easy to hear and an excellent communicator. A great mix of history, culture, and current activities. We highly recommend this tour

Amalia was our guide and she did not disappoint. Enjoyed the off-the-beaten path stories about…read moreSeattle. She was entertaining, informative and was always willing to accomodate anyone's needs. The two hours went by in a flash! It was a great introduction to the city. She also answered questions about things to do on a rainy day.