Great option from Seattle to Crystal…read more Two recommendations: 1. Clarify pick up location in e-mail. There were two addresses for the Downtown Seattle pickup. I was lucky to be at the right one, but I was 2 minutes from walking to the next address when I did not see the bus. 2. We left at 415pm from Crystal. We waited for other passengers. I don't mind waiting, but I thought it was unfair for those who returned to the bus on time. I recommend just changing the departure time to 430pm. Crystal closes at 415pm. Not to mention that we had to sit in traffic for an additional hour in the morning, so that was a total of 75 minutes that I missed on the snow. The bus is still very convenient if you don't have a car and it is only you for the day.

The old MTRWestern Volvo had bad shocks. I-5 to Vancouver had few big bumps, but getting onto the…read morefreeway and Vancouver avenues had plenty. None of the outlets nor USB ports worked, nor did the fan controls overhead. The slight draft through the vent and the broken seal around the windows sufficed. Our bus carried only five passengers, we spaced ourselves apart, and fortunately nobody nuked a big one. Most of the window gaskets squeaked, annoyingly, and one showed a visible gap. I did think, a window could fall out, and thus would not reach Vancouver on schedule. They couldn't even properly adjust the large LED clock, still set on Standard Time and a few minutes late. Litter left and scattered from the previous trip tells me either nobody cleaned the bus in Seattle, where we originated, or they were given so little time or otherwise cleaned it poorly. I wouldn't have known about MTRWestern had Flixbus not contracted them for the codeshare to Vancouver. Nor would i have otherwise chosen them. They ran the worst, dirtiest, and least maintained bus i've ever ridden.

Great experience... Tour guide Cory was really nice and funny. Everything was on time.. A perfect…read moreday!!!

Lucas was our very knowledgeable and relaxing tour guide to Mt. Rainier. I really enjoyed his…read morestories from how he started as a tour guide, his learnings, tips and tricks (very behind the scenes), and eeucational pieces about the area and people. He also had great bathroom cleanliness ratings. His voice was so soothing, I was put to sleep in a good way. While most tours are very rushed with the 10-15 minute stops, it wasn't like that with Lucas. Each stop felt like a perfect amount of time and we got to see everything thanks to the good weather. We also had a good group where everyone was on time and personable so it was like Lucas and his happy ducklings. A great 12 hours was spent and honestly, I felt energized rather than tired after this tour. Definitely would recommend Lucas for anyone looking for a Mt. Rainier tour.

We wanted to get to know Seattle and all the historic and fun things it has to offer and Keith gave…read moreus all that and more! he listened to what we wanted to do and came up with a game plan that was perfect. He is extremely knowledgeable, nice, and friendly. Super clean and nice bus. thanks Keith!

Such a great shuttle experience! positive customer service, clean, reliable pick up and…read morecommunication, roomie, fun music, solid driver. Highly recommend!! Provides text for arrival and updates thru the night. I will definitely use again!

Had a great trip up to the ski slopes with Charters Northwest last season. The ride was smooth,…read moredriver informative and funny, and the bus was clean and up to date. If you are looking for a tour guide or bus charter then Charters Northwest is a safe bet. A great experience!

My networking group wanted to do a fun day touring the Woodinville wineries, but we certainly…read moredidn't want to be driving after drinking all that wine. Tours Northwest ended up being the perfect solution! Our driver picked us up at a designated spot, and the party began the minute we hit the road. The bus was clean and comfy, with lots of room to spread out. We brought cocktails and munchies and chatted the entire way. The driver let us choose what wineries to go to, and he was at our service for the entire day. Made it so easy and effortless and safe to boot! Can't wait to plan another trip with Tours NW!

Our driver Jim was amazing on our trip from the airport Marriott to Pier 91. He was helpful and…read moreengaging. We would definitely use the service again.

As a professional travel advisor, my goal is to make traveling as stress-free as possible for my…read moreclients. I plan ahead, confirm details, and try to make sure every part of their trip is handled before they ever leave home. That is why I was extremely disappointed with my clients' experience with Seattle Express. I booked and paid for their cruise transportation 9 days in advance. Unfortunately, an error was made by Seattle Express when the reservation was scheduled, which resulted in my clients waiting for hours and ultimately having to find another way to get to the cruise port. Seattle Express did apologize and refund the transportation cost, and I appreciate that. However, a refund simply returned money for a service that was never properly provided. It did not address the inconvenience, stress, time lost, or the additional effort my clients and I spent trying to arrange last-minute transportation for something that had already been booked and paid for. As a business owner and travel professional, I understand that mistakes can happen. When I make a mistake, I believe an apology is only the beginning. I do everything possible to correct the situation, rebuild my client's trust, and reassure them that their business matters. Unfortunately, I did not feel that same level of accountability or concern from Seattle Express. The response felt more like, "You received your refund, so the matter is resolved." For travel professionals, our reputation depends heavily on the companies we trust with our clients. I expected better follow-through and customer service after an error that caused such a major disruption on cruise embarkation day. I hope Seattle Express reviews how situations like this are handled in the future. A refund may correct the financial portion of a mistake, but good customer service should also address the experience and inconvenience caused. Towana S Davis Travel Advisor

Pierce was incredibly punctual, a great communicator and great driver!…read more Highly recommend and hope to have another occasion to book with them

ANOTHER SLAM DUNK FOR PIERCE! This guy is literally the best. You have to hire Premier. We went…read moreout the Saturday before Halloween and had a bad experience at a club. Pierce came BACK to get us and saved Halloween! He also came through for us super last minute. PIERCE IS THE PARTY BUS KING!

Fabulous experience and service! From start to finish, my…read moreexperience was top notch. There was a quick response to my ask for a quote followed up by email and text confirmation. I received a text 30min before my car was to arrive - at 430am, which made me so happy because I was headed to the airport with my two kids and the thought of last minute no show was my biggest fear! My driver was professional the entire drive and the rate was very reasonable with no hidden fees or extra taxes added on. I only had to add my tip. If I need a car service again, I will absolutely use this company again.

I sent a quote request to three town car/limousine services about a month ago, including Aaron's,…read moreand Aaron was the first to respond. Although his quoted price was not the lowest among the three, I hired him to pick up my brother-in-law from SeaTac Airport because of his professional and polite response. Aaron was responsive from day one. He followed up with me by phone in less than 3 hours after I placed my reservation on his website. He confirmed the details of my reservation and readily agreed to text both my brother-in-law and me. On the day of the pickup, he arrived at the airport ten minutes early. My brother-in-law's plane was still taxiing down the runway! When they connected, my brother-in-law raved about how clean and luxurious the town car was. We texted each other throughout his ride; I received nothing but positive comments about the car and Aaron. The ride from SeaTac to Silverdale was smooth despite the typical gnarly I-5 traffic. When Aaron learned that my brother-in-law's visit was a surprise gift for my husband, he quietly and slowly rolled down our driveway (so my husband couldn't hear the town car, lol). What a trouper! It was really nice to meet Aaron in person. His appearance was sharp, clean, and business-like. The suit he wore was pressed and crisp, his shoes polished. His demeanor was friendly and kind. Thanks for a wonderful first experience, Aaron. This definitely will not be my last.

Tours Northwest We…read morehad a great experience with John Harvey (our driver and guide) with Tours Northwest, going to Mt Rainer. The itinerary that was picked out was great, the sights and everything went smoothly. John was a great tour guide!

Great quick tour around Seattle by Bryan. Nice insights on each of our stops. We made several stops…read morewith bathroom breaks. I highly recommend this tour.