Ordered a fog light and adapter $33 for each with 15 shipping. Refused to cancel order when fog light went back ordered because "the adapter had already been processed" Refunded the fog light but not the shipping for it. Charged me $30 for a useless adapter. Absolutely horrible customer service and business practices. Hope that $30 was worth it. the $1000's I planned on spending for other mods will be spent elsewhere. STAY AWAY read more

Unfortunately I have to give a low rating mostly because of their return policy. After buying a clutch kit, that did not work for my car, they refused to take it back. Had to take the car to a mechanic and after the mechanic tried to get it installed and working they informed me that something is not right. The clutch would not disengage. After explaining to Subispeed Customer support they refused to take it bac stating that it had been installed, even though it couldn't be used. After getting a Factory clutch kit for my car and having that installed I contacted them to see about getting my money back. After I was informed they would not take it back, they told me that I should just resell it myself, and that I shouldn't have much trouble reselling the part due to the popularity of the platform the clutch is for. Their site is good for finding compatible parts for your car, but I would suggest buying from the manufacturer as they seem to care more about taking care of their customers than SubiSpeed does. read more

Ordered ONE overlay for $13.33 but Subispeed system charged me TEN TIMES. Customer service sucks so I guess I own the most expensive $133 overlays read more

I ordered two weeks ago, no emails, no updates, no order status, no shipping details. They have just left me sitting here to wonder wtf is going on with my order. They cant answer phone or social media messages. So were stuck using their online contact phone or email. First time and last time ordering....Need better customer service and updates then this. read more

How do you not have any products for under 2015 wrx? Expand your inventory on the subarus that actually matter.

I have never left a review for any reason. With any company. I buy thousands of parts offline. For me and my company. I have never experienced worse customer service in my life. I ordered a roof rack from them. The sent the wrong parts to install it. After countless emails and pictures and videos. Yes they made me make a video because they accused me of lieing and not knowing how to install the product. Haha i have been a tech for 15 years. Anyway. Went threw all this and finally after 2 months I got my rack installed. By the way i have made countless reviews on there website and they will not post it. So dont ne fooled. By the reviews on thier web page they only post the 5 star reviews. Check google and yelp 1 star. Haha. read more

Customer service is always great when I had any issues regarding my order, and are quick to respond and resolve any issues I had. I've ordered quite a few times from Subispeed already over the past 2 years, and the shipping speed / customer service is consistent every time. read more

I am writing today because I am absolutely shocked by subispeed. I bought a sparco f200 seat through subispeed and upon receiving noticed I had the wrong seat all due to my own ignorance. I accepted my mistake and packed the brand new seat back in its packaging and shipping it for a return. Shipping alone costed approximately $300.00. 4 days after subispeed receives my package I receive an email stating that my seat was damaged and I will not receive my refund. They send me 2 photo of my "seat" Showing the damage. Little do I figure out that it isn't even my seat. They send me another seat trying to put it off as my seat. Luckily I took a photo prior to putting it back in the box and thank god I has this photo. I will never order from subispeed again. After informing me it was my issue to deal with ups. I am still waiting for a phone call after insisting they call me to figure out what my package looked like on arrival. Here are the photos you be the judge. The first one is my seat they second is the seat they said is mine damaged. That is not my seat. Beware guys. UPDATE: They asked me for a photo of my seat. Told them to figure out which one I bought. They are the company they should know they don't need my photo. I want the photo of the seat they sent me first. Waiting on answer. read more

SUBISPEED - My seat on the left. Subispeeds alleged damaged seat. Completely different seats. - Auto Customization Near Me - Des Moines, Iowa

They have great original products, good prices and a great youtube channel (Ft86speedfactory is the one I watch), but their shipping process and their customer service are lukewarm at best. Both times I've ordered they've taken forever to ship, however payment was instant. Try to cancel and they charge 6% to 25% because "We believe this is fair since you clicked on the order button and typed your information in and we have to pay the staff to process these cancellations" - From their website. Really? I would think they get paid by the hour and not by how much product they push out, otherwise there wouldn't be so many reviews on bad shipping experiences. You can expect the same smug response from their customer service reps. I emailed them twice and received little helpful information and very little friendliness that definitely did not answer my questions, especially after the 2 day wait for said replies. The forums have great reviews on this place, which is unfortunate because it's the first thing you see when you search up subispeed/ft86speedfactory reviews. Digging deeper, especially here on Yelp, you'll start to see issues. I'll keep watching their social media pages because those are definitely great, but I'd advise to take your money elsewhere. read more

Horrible customer service. I was told 3-5 business days for my refund on an order I placed over 3 months prior! I was also never told the item wasn't in stock. I had to ask once the rest of my order shipped why one item didn't. They responded saying they didn't know when they'd get more, maybe "4-6 weeks." I then waited 3 months and heard nothing. It took over 3 weeks for a refund from them when I asked for it. They're quick to respond when you want to buy something but if you want your money back be prepared to wait. read more

Ordered a set of wheels for my sti that their site said was in stock ok only to find out days later after emailing them that they in fact were not in stock. Got a refund and then ordered a completely different set of rims and surprise surprise, same issue. Filed a complaint with the bbb. They charge you immediately for an order without a guarantee the item is even in stock, tying up your money until you email and complain about the state of your order. Subie buyers look elsewhere this place is a scam. read more

Horrible customer service, bad communication, don't thoroughly check their inventory...order on eBay instead.

They took my money for an in stock part and 22 days later I complain for no receipt of the part so they refund me and never even apologized or cared. There is 0 phone support call the number it will tell you to Email. They should be shut down! read more

Not sure where to start. I thought the experience was great. I ordered a fog light kit with an upgraded option for the JDM bezel along with a bunch of other items. After much headache I originally thought they just forgot to ship me the actual fog lights which they did end up shipping me. However, they forgot to include the OEM/OLM wiring harness and switch and even the OLM bezel. Not that I cared because I actually upgraded the bezel to the JDM one. I sent an email and notified support and it has been over their 48 hour response. So now I am frustrated and out of probably 30-60 bucks worth of wiring where I think now I'd have to custom order from somewhere. I though I could shop here again, unfortunately I don't think I can anymore. I will be switching to subibros. read more

Don't waste your time with this company, their "Subispeed" products are generally defective. Had to send bezels back because LEDS failed. Received poorly painted items, emblems that don't fit, and broken products. My most recent experience is a tail light that was already replaced because LEDS failed. 15 months later the replacement is also having LED issues and they won't even think about replacing it because they don't apply warranty to replacement items and the fact it's 3 months past the 12 month warranty they give for products. Slow shipping, customer service is a joke, just find a different site and come back and give me a thumbs up for saving you time and hassle. read more

Purchased the blox axel back exhaust through Subispeed, and installed it about a week later. As soon as I installed the blox axle back, I realized the mounting point weren't aligned correctly. I loosened all the bolts and tried everything to get the tips aligned with no luck. The right exhaust tip presses against the diffuser, and the left exhaust tip hangs low. I also purchased an aftermarket mid pipe and made sure that wasn't the issue. I installed the factory mid pipe and had the same results. I then used the aftermarket mid pipe with the factory mufflers, and the alignment was perfect. I contacted Subispeed and told them what was going on. I mentioned the 30 day window but they insisted on contacting the manufacturer for further guidance. I get an email a few weeks later stating that they are unable to contact the manufacturer, and that I should try to get a hold of them. Now I'm outside the return window and they ignored my last email. This is unacceptable business practice, and I won't be doing business with them in the future. read more

Ordered a pin stripe for the grill, it's been over a week and it still hasn't shipped, seems to be a pretty common trend from other reviews. DONT EXPECT ANYTHING TO SHIP ON TIME! Hopefully when I get it next year it will look nice though. read more

I've used their services many times and have always been satisfied with their products. I had heard about a friend's poor experience and read about their abysmal customer service on forums like IWSTI, NASIOC, and ClubWRX but had never experienced it first hand until recently. Several days ago received an email inquiry from their customer service representative about a product review I left several months ago. Initially I was very surprised because I thought perhaps the complaints on the forums were overstated or misplaced. Frankly, I was wrong. What initially started out as a politie inquiry turned into him belittling me and trying to prove me wrong. After this experience I will no longer be supporting Subispeed despite their awesome products. They are 0/5 for customer service and 5/5 for great products. read more

Buyer beware. This website is practically a scam. They tell you the item is in stock. Then when you are wondering why you're item doesn't ship. U email them and they shut you up with a ETA. My ETA has changed 2 times now and it has been 2-3 weeks 2 times now. If it was in stock why does it say eta on website. And they won't let you return without a cancelation fee. Glad I didn't buy more things from them read more

Ordered a license plate relocation kit for a 2020 Subaru STI. When it arrived it was missing the tow hook adapter. I contacted customer supoort and they claim i had purchased the wrong product and said the one i purchased was for "front intercooler mount". Location of the intercooler does not affect the placement in any way possible when its suppose to be on the tow hitch. They want me to pay for shipping for a return and import fees. At this point im spending more than im getting back. Terrible customer service when the problem is on their end. They will not help you! read more

No, no and no. Take the time to read reviews. Zero customer service, will not bother letting you know if a part is back ordered. Took payment in a timely fashion and there ends their interest. Asked for an eta and got "several weeks" as a response. Attitude for days. read more

Worst customer service I have ever experienced, all replys we're cold, it was very clear they did not care about the customer, the manager even tried to Guilt Trip, saying that subispeed had went out of their way to pay for the shipping on my product, all I received from the first person I spoke to over email could not get anyone on the phone was a bunch of copy and paste responses, subispeed will never see an ounce of my business again. read more

I ordered wheels back in March and was wondering why it was taking so long to ship, so i contacted customer service, and Casey emailed me back the next day saying they ship from the factory and will be available to ship in May. I understood and waited till May. May hit, and emailed customer service when they will ship, Casey contacted me again and said he will email them and figure when they will be able to ship. The next day, he emailed back saying they're still being made and another 90-120 days minimum. I was very frustrated that I took my business elsewhere and refunded the money. Horrible company. Would never do business with them again. read more

the worst customer service imaginable! don't expect to cancel an order or get a refund because they'll do whatever they can to keep your money. greed at its worst! thanks for nothing, subispeed! read more

I too am having problems getting my product and customer service is not helping the matter. More the feeling they are telling me what they "think" I want to hear rather than the truth. I was told 1-3 days to ship and "ships from factory" is their code word for "we have no idea when" - I have been waiting weeks and it has yet to ship. I think they are overwhelmed, but they need to be more honest. Additionally, they have already charged my credit card, yet did not send any of the order yet. read more

I've ordered from subispeed several times.. this place is garbage and they have parts that are "in stock" but you have to contact them to find out it's back ordered. No email no communication. My last purchase with them is definitely my last. Bought something as simple as the side overlays for the sti wing.. they were so soft when the got here the backing stuck to the overlay and were super thin. I tried to install anyways and all they did was wrinkle. Unfortunately they can't even replace a $20 part cause I tried to install.. I mean what are you going to do with defective cheap stickers if I send them back? Send them to another customer? Plus their military discount is an absolute joke.. import image is the only place I shop now and btw if you want a part only subispeed has they can get it for you and have the best customer service by far read more

These guys have an awesome snapchat that gets me intrigued to order there but please listen, NEVER ORDER HERE . On cyber monday i bought an intake for my car and its thursday and they still havent shipped it. Absolutely rediculous. Rallysportdirect is where its at. Never again shitty subi speed. Dissapointed i supported your company at all . They suck read more

seems like subispeed has taken a huge nose dive for the worst today after 3 1/2 months of waiting on broken promises from their customer service I decided to speak out. I buy car parts in quantities, thousands of dollars worth of parts, and when you order something and it states it "ships from factory" or 3-6 weeks back order, i expect my product in say a month 2 tops right? Not with these guys you buy their stuff, pay for a markup and half and dont see any thing for almost 4 months. 5 emails a month and every month you hear the same thing from Bryan @subispeed "we should hear from the factory in the next 2-3 weeks" I've heard that 3 times already make things right, spend your money and get me what I ordered if your supplier doesn't carry it, burnz auto carries a few different versions. You guys suck and your service and turn arouns on parts is ass. read more

Well here it comes, I had purchased a few items from SubiSpeed over the past few years as I have had 4 Subaru's, and am very involved in the Subaru aftermarket and modification scene. One of my purchases was for OLM MOAB MULTICOLOR LED LOW BEAM LIGHT BULB, at first I was impressed with the bulbs, I had converted my 2016 WRX into all LED. After about 2 months, one of the headlights started to give me issues, it would not work unless you opened the hood, and tapped the wires. I contacted SubiSpeed immediately, and they asked for a photo of the issue, which i found odd, cause it would just be a photo of the light not on, which could be accomplished by just unplugging the light. Either way, customer service requested the picture, as life happens I was incredibly busy and put it off, but the light started to work more consistently, so i was not overly concerned with the exchange at the point. After about 9 months of a handful of times it shuts off, it started to happen almost all the time. But at the moment I was traveling covering Red Bull GRC, so I put it off for a few weeks, finally I contacted SubiSpeed and they explained it was out of warranty, and would not replace the item. I explained my situation, and they offered me an exchange. It was looking good, at this point, i was thinking great customer service, and they stood by their products, but that's when it all changed. then when I got the bulb, it was completely different. The color was much brighter, and the bulb looked completely different. I contacted customer service again and explained that I think they sent me the wrong bulb, which they stated they didn't and that from the pictures i sent, you could not see a difference, although to my eye and others it's about 50% brighter. Basically thinking I was trying to get free bulbs out of the deal, they stated they would not exchange the wrong bulb, but would offer me to purchase a single bulb to match. I then contacted several times to setup a way to purchase this bulb without a single response. I am not overall unhappy with SubiSpeed, but this review reflects how I perceive their customer service. Which is mediocre at best in my opinion. As a loyal Subaru enthusiast and brand promoter, you would think SubiSpeed would want to make their customers happy, this doesn't mean giving them the world. But treating them with respect, and taking what they say as the truth would be appreciated it. I didn't like being told essentially that i was seeing things, and the lights were the same, when they clearly were not, and I also don't think their replacement was at all adequate for the problems the bulb was having. I ended up just throwing the bulbs away, and purchasing bulbs on amazon, where they treat their customers like gold. I guess thats the route i will take from now on. read more

Customer service is terrible, I do not recommend anybody using this company for anything. Not willing to communicate any way but email, which is very unprofessional. They do not even deserve 1 star!!!!!!! read more

I used to love this company, but lately they've been dropping the ball on most of my orders.For example, I just placed an order for some wheels, they advertised it was in Stock. I received 2 of the 4. Then a couple weeks passes. I followed up with them and then their sales rep tells me my order is back ordered and I won't receive it until 30 Oct. I ordered these wheels 11 Aug. this is some bull crap. This is the last time I do business with company. Save your time and headaches and order else where. read more

HORRIBLE avoid them at all cost, very bad customer service except this lady named maddy, they are very sarcastic with their customers and very unprofessional. their return policy is a joke you have to pay 30% restock fee and the merchandise can take up to half a year to get delivered, I've been waiting for a long time to get my Subaru spoiler and it still hasn't not arrived even though i have contacted the original manufacture from the spoiler and they informed me that subispeed has my spoiler! read more

Customer response time was fast, and Casey was polite enough, but I was disappointed they refused to give me a manufacture's name to an item he said they would likely no longer stock. Then Chris responds they will get the item again, but since I'm not happy with their customer service they don't expect me to place an order when it's back in stock. He was a total jerk. read more

I just wanted to let everyone know what they are dealing with, my son purchased a set of tail lights and less than 2 weeks after receiving them we started noticing moisture inside the tail lights. We tried for a few months to reach out to them and got no where. Finally my wife decided to attempt to reach them via email. Finally we got a response from a guy named Woo, it which at that point we were instructed to send multiple pictures, in doing so he continued to request additional information (when they were brand new and should have done the right thing by exchanging them out) after several failed attempts in getting this resolved, we ended up getting an email from them telling us they are going to send freshness packages to stick up in the seal of the tail lights to try pulling out the moisture.... lol what a joke. At this point they are giving us no other options to rectify the situation. Keep in mind that in one of there emails it goes on to say that they are aware of these tail lights doing this and have no control over and pointing the finger at the manufacture. ( shouldn't be doing business with them if this is the case in my opinion) So unfair that you spend this kind of money and this is the results you get. NOT VERY HAPPY NOR SATISFIED AT THIS POINT read more

Send wrong orders all the time. Website clunky and slow. Bad customer service to fix their mess.

Just never buy any aftermarket LED taillights, headlights or light bars. The quality of these parts are horrible and do not last much longer than a year. read more

This is probably the worst customer service experience I've ever had in ordering through a vendor online. Took over a month to ALL get my items. On the first batch of items came in I had a defective product. They also sent me duplicates of the same item and not the item I originally purchased. This was a shipping error on their part and I didn't even get so much as an apology, I also had some items that were backordered that came back in stock during this time. When they sent me the replacement for the defective product and the product that they double sent they did not include any of my back ordered items that became available I had to personally and email them and ask them to release my item. The item that I ordered were carbon fiber JDM badges when they arrived today I noticed that they are missing paint out of the stars now these are $95 badges I don't expect them to be missing paint. And as of this date I still have not received my entire order from them. So I called the manufacturer and had this very item sent out to me within two days I now have the supposedly backordered product in my possession and did not come from Subispeed. read more

Once they take your money the customer service stops and shipping, forget about it. Who knows when that will happen. I hope I get my parts this year. They respond quick when you haven't placed an order, but once you do it's all automated emails stating their policy, which are all false and do not comply. One could say it's a breach of contract because they are failing to deliver or abide by their own policy. Anyways probably will cancel my order if I don't hear back from them or take legal action. Hearing from what others have dealed with, it could be a class action. read more

Placed an order 4 days ago for a 5 dollar sticker. A sticker... Still has not shipped and customer service says that it will ship out soon. How hard is it to ship a 2 inch by 3 inch sticker in a timely manor? Scares me to order larger items with it taking such a long time to ship a tiny item. read more

I ordered 3 parts from them and luckily we didn't have any issues. The last part was the exhaust which came damaged!!! We contacted them and they took forever to get back to us. When they did though they where just trying to dismiss the severity of the damages. They referred to the as minor blemishes. Dents in stainless steel exhaust tips and side walls of exhaust are not minor blemishes. When asked if they would put the parts on a car being featured in a magazine or on their website they ignored the question just to offer a $50 store credit. Oh and their return policy which was also sent in the package, which clearly states if there was any damages to the merchandise we had 10 days to let them know for an exchange. It wasn't till they where email a picture of that did they want to agree to an exchange. Which was finally agree upon by their costumer service representive only known as Maddy. They second one was sent and same issue all over again. Same song and dance along with taking forever to get back to us. Never ever will I be doing business with this company. Hopefully Perrin stops letting them sell there parts. read more