Could not have been an easier, and quicker process. I arranged a service call late the day prior online. The service person, Brad, texted me 30 minutes out, and as right on time. He immediately knew what was wrong with our unit, replaced the part in less than 30 minutes and by midnight, my Sub-Zero freezer was again sub-zero. Would definitely recommend. He knew the fridge through and through. read more

Brad serviced my Sub Zero refrigerator today and did a fantastic job. He quickly diagnosed my problem and did a massive repair on the spot. I was really impressed with his professionalism and prompt attention to my problem. He even went so far as to clean out the inside where there was some dust and other dirt. Will definitely use again for any issues or things that come up with my unit. read more

I called them based on the 5 star Yelp reviews, expecting that this is a local business. It is not. It is a NATIONAL BUSINESS with operators located through the country. I was given the standard four hour window for the repairman to come. Okay, fine. Only he never showed. When I called, an operator, who didn't seem to know my address or where I was located, said that the original tech repairperson had been sent to DALLAS. When I said that I was angry at having waited FOUR hours, she said she was sorry. When I asked if she was a local company, she said yes. When I asked howdy order could have mistakenly been sent to Dallas, she dodged the question and said their repair people are local. But when I pressed, and asked if this was a NATIONAL company, she admitted it. Dodgy. I lost four hours of my time and now wonder how many of these ads were paid for. And my Sub-Zero still leaks. read more

I originally tried to find service through the number on the sub zero site and couldn't get though to anyone. I found these guys through a quick google search and immediately got though to someone. They were able to come out the next day. Brad came by on time after giving me a heads up that he was on his way. He fixed the drain line and replaced the air and water filter. Definitely pleased with the service. read more

I was having some issues with my fridge. It wasn't working properly. The temperature was not working and it was making my food go bad before it's due date. I called and made an appointment. Brad was on time. Came by and check out the fridge and diagnose the problem. He fixed the problem and it was very affordable. The fridge has been working properly now with no problems. As it did the first time we bought it 3 years ago. Thank you so much Brad, I'll definitely be sending friends and family. Great service. read more

Brad worked on our Viking Refrigerator, we where extremely satisfied with his work and would strongly recommend him. He is extremely knowledgeable and was able to walk us through the steps of how he fixed the issue our Viking was having. Thanks Brad!!! read more

I've had Sub Zeros for 25 years. Yes they are expensive yet they are not only so beautiful but they work amazing and help the value of your home. Yesterday something went wrong with our sub zero. They sent out someone next morning and he fixed it on the spot. Brad our service person was helpful and quick. He helped my son understand what was happening with the fridge and played with our dogs. I'm a subzero customer forever. Worth the price. read more

Brad was prompt and diagnosed the problem immediately. Highly recommend. He came to my address in Santa Monica and called 30 min prior.. read more

Thank you Brad for fixing my fridge.. very professional and nice guy. Knew exactly what the problem was and fixed it on the same day.. we definitely will use Brad again.. read more

Sub zero serviced my sub zero refrigerator today.It was building up ice on the walls of my freezer.There serviceman Brad was there service representative.He called before arriving and came exactly when he said he would arrive. He took care of the problem promptly,He could not have been more pleasant or knowledgeable. I would highly recommend him for service on your refrigerator. read more

A few months ago, we'd been having such difficulty finding a reliable and thorough appliance repairer. When we met with Mark Nyrak of Sub Zero LA Service and Repair LA, our dreams came true!!! Even though we were definitely stressed about the previous unsuccessful repairs to our fridge, Mark walked us patiently and kindly through explaining what he found, and what needs to be done. SUCCESS! He replaced the ice machine, and we had ice again for the summer. Next, is the waiting game for if our frosting issue resumed. ****I GUESS I CAN'T WRITE A 2nd Review for the 2nd service we received, so here goes: Back again for more positive experiences with Mark Nyrak at Sub Zero.  Unfortunately, our Freezer problem did resume its problem of frosting over, and Mark not only repaired that (and it has stayed repaired), he also found the wrong part that a previous technician installed, and fixed that.  MOREOEVER, he was so very kind and generous with a little water draining clog problem we didn't even know we had, and took care of it, no charge.  Sub-Zero LA Service and Repair, AND Mark Nyrak should be YOUR go to Sub-Zero (Refrigerator) repair service too!!! Cannot recommend him enough. read more

Thanks Yelpers! Saw excellent reviews. Called last night, our Sub-Zero refrigerator making weird noises. Brad arrived today on time, cleaned coils, installed new water and air filters. We had NEVER done maintenance on our fridge, it was new four years ago! Thanks Brad and Company! We are up to date and will call you for a yearly maintenance going forward. Brad is a pro! read more

After having a Sub-Zero fridge for over 20 years, I began to have an issue with the ice maker. I used Yelp to find Sub-Zero LA Service and Repair, and made an appointment. Brad called me ahead of time to let me know the time he would arrive and even sent me updates when he was getting closer to my home. Brad was extremely professional and repaired the freezer without issue. I recommend this company, and Brad as a tech, he did an amazing job. read more

Having a SubZero fridge is a blessing and a curse. Custom instillation is a biggie, the unit is top-notch but routine maintenance is also a way of life. Fortunately, when my girlfriend got the fridge she also connected with a great service company. Brad is the rep that has been taking care of our fridge and he's a great guy. Shows up in the appointment window, gives a heads up about 15mins before he gets there, all around good service tech. He explained all the stuff he was gonna do and made recommendations based on how much we work our fridge. Great company, pretty reasonable prices and we're glad to have Brad as our guy. read more

I was freaking out when our fridge broke out if the blue. Sub Zero LA saved the day with a same day appointment. Brad fixed our issue immediately! I cannot believe how professional and amazing this service was. He gave us a heads up he was coming, arrived on time, and was even nice to the dogs. Can you ask for more? read more

One of the most disorganized and backward company I have ever had the displeasure of hiring for a Wolf Stove and Sub-Zero repair. A few months ago I called Sub-Zero LA Service and Repair and they sent me a repair man named Dario. Upon his first arrival Dario insisted that I pay in full for the parts so he can order them for my refrigerator and stove, okay that I understand. After he received my check he came back once only becuase I had repeatedly called over and over again to schedule an appointment time. When he finally came back he "broke" the part he was installing on the Wolf oven. He promised to fix it at his expense only to never return and honor his comittment. I paid him the balance of the bill which he initially claimed was $600, I told him no it is closer to $500 so he pulled up the bill on his phone and agreed I was right, said I had a "good memory". He literally came into my home and broke more things and never fixed what I had paid for. After his 2nd stop at my house it took about two weeks of calls and text messages but Dario never followed up to do the work he was paid for. I wouldn't be surprised if most of the reviews done on this Yelp site are from the company owners themselves trying to make up for the complete mess they call a business. I am never doing business with Sub-Zero LA Service and Repair again. read more

My GE freezer was no longer making ice yet the motor and water were all working. I called a few places only to have a rude receptionist or answer machine and then called Sub-Zero in Beverly Hills. The man on the phone was efficient and polite and the next day sent Brad to my home. He was on time, in a uniform and very polite at the door. Within 40 minutes he had evaluated, quoted, replaced and actually cleaned out my entire ice section after he replaced the new ice maker. I was in shock when I walked into the kitchen expecting to see parts all over the floor, only to find it sparkling and the job done for a reasonable price. I can honestly say that in the 20 years that I have owned my home in West Los Angeles ( and I am a single woman who workmen try to sell more to ), this company is the most professional and really know their job. read more

Cancelled once on me and then rescheduled for two days later and the technician didn't show up. I called the office and answering service couldn't get ahold of him... guess they didn't want the job!! read more

Brad came out next day to fix an over flowing condensation pan that was pooling under our veggie drawer. He knew how to fix it and is certified through Sub Zero which is great plus!! Glad he was able to help us so promptly. Nice guy. Will definitely call him for all our service needs. Thanks Brad! read more

Brad did a great job fixing my sub-zero ice maker. Also replaced air filter. Highly recommend ! Dan read more

We called Sub-Zero LA when we noticed a steady leak from the bottom of our refrigerator. They were willing to come out same day (Labor Day) but we pushed them to the next day, so from the start we experienced great customer service and availability. Brad, our technician, called beforehand as I requested, so I wasn't tied to my home for the 3 hour window. He was thorough and showed me exactly what the problem(s) were, why they needed fixing and how to prevent the issues in the future. An added bonus is that our service also came with a 1 year warranty. I highly recommend this company, and in particular Brad, who is professional, knowledgeable, fast and easy going. read more

I was visiting my aunt in Camarillo and her fridge needed a repair. I looked up this place and Brad was able to come that day to fix her Sub Zero refrigerator. He explained the cause of the problem and provided the solution and cost. He was professional and efficient. My aunt was extremely satisfied with the service provided by Brad and Smith Brothers Appliance Repair. Problem solved!! highly recommended! read more

Brad the technician came today and he was right on time, called on his way over, and changed the filters in our 2 year old Sub Zero refrigerator-- perfectly! Brad explained what he did and was very patient, thorough and neat. He was awesome. We will definitely be calling this service provider again in the future, and we will definitely request Brad again! read more

Brad came out to our house to fix our subzero fridge. Because the problem was linked to a part that had been replaced previously by another company (my husband didn't know the back story of the fridge and had booked brad to come out) we didn't wind up having Brad service the fridge. But he waved the call charge! We're sorry to have wasted a trip for him, but he was so cool and professional and really great about it. One day I'd like to have them work on my fridge but I can tell you their customer service is awesome! read more

Prompt service. Called and they came the next day. Brad, came to repair my refrigerator... He was Very professional, thorough, and knowledgeable. They had the repairs parts on them. Highly recommended. read more

Fridge broke and tried to deal with my home warranty company but they couldn't come out for 6 days because of holiday weekend. Called up Sub-Zero and they were able to accommodate a same day appt. Brad called me half an hour before he showed up and was so nice and professional. He saved me a huge headache and almost a week of lost time by diagnosing the problem in less than 30 minutes. Great customer service and honest company. read more

After being burnt by other companies, it was a present having Sub-zero LA taking care of a broken fridge in the house. They were super professionals, showed up on time, got us the best estimate comparing to the other 2 companies that we had contacted. I am happy with their professionalism and for sure they will be the first ones to come to my mind next time I some help. Totally recommend ! read more

Very happy with the service! Called 8 am in the morning to schedule a n emergency service visit. Brad, the technician, came on time, inspected the broken fridge and found a problem. And most imporatntly he had a solution! actually two of them. I chose the most reasonable and the fridge is finally working. thank you! read more

Brad came and serviced my subzero fridge and did an amazing job. Super nice and knowledgeable and honest. This was my second time and I personally requested him because he's the best. read more

Oh my gosh! I can't believe I finally found a competent and knowledgeable appliance repair company! I called Sub-zero LA and they promised a repairman today! That never ever happens. They sent Tom who had an 11-3 window...he called at about 12 and showed up ten minutes later. He looked around inside my refrigerator and immediately knew what was wrong, what he needed to replace, and the cost. Amazing. He replaced the motor for us and it took him less than an hour. He cleaned up after himself and gave me the bill. This was one bill I was more than happy to pay! I actually had a question about my Thermador double oven and he showed me how to operate the second oven with digital controls. Thank you to Tom and sub-zero LA. You are truly the BEST!!!! So happy to have a new "go to" appliance repair company. read more

Brad called before arriving and gave an accurate arrival time. He knew almost immediately upon inspection what my 20 year old GE Monogram needed. He worked quickly and efficiently to make sure our fridge was working properly! Thank you Brad. read more

The freezer on our 20 year old Sub-zero had a melt down and we knew who to call. Although it has been many years since our last service call, we had been happy with this company and asked for Brad by name having noted the quality of his work. Brad was able to respond very quickly and diagnosed the problem right away, clearly communicating the recommended work to be done and the alternatives. He was properly equipped to make the repair on the spot (including having factory certified replacement parts) and also did some required routine maintenance work on the unit. He was diligent, clean, and efficient; very good to work with. We are very satisfied and will continue to be a client for future maintenance and repairs as long as the old Sub-zero keeps running, which should continue for a while thanks to this quality service. read more

Brad is outstanding and knowledgeable about repairing our refrigerator. I was hesitant because of other companies and their service. Brad knew exactly what to do and made me feel at ease. The repair price was much less than expected! I will recommend Brad and company in the future if necessary! Patty B. read more

Brad was great with our repair job. I received a call from his prior to his arrival. He asked me to give him some information on the make & model of the refrigerator, so he could be prepared with the proper parts. Brad also text me to let me know he was on his way (10-2 timeframe), and once he arrived it took only minutes to figure out what the problem was. Although the cost was more than I had mentally prepared for, he was understanding and offered an explanation of parts & pricing. read more

Had to have my refrigerator serviced for the last year. I've been dealing with the insurance company who sent out technicians 6 times just to fix my ice maker and each time they mess up something else. I was sick of waiting and dealing with insurance so I reached out to Sub-Zero. Brad came and got the job done in no time and I haven't had any problems since. With such a quick, easy and affordable service; I don't intend on buying those extended warranties anymore. read more

My oven was not working properly three days before Christmas, which we celebrate. I was able to book an appointment a day and a half later. Brad called when he was 15 minutes out, arrived on time and was very honest about what the problem was - easy to fix and only cost me the base service charge. And we now have a working oven. It's rare to have a good experience these days and this really was. Thank you! Thanks read more

i have a viking stove that had so many things wrong with it. Brad came out and evaluated the stove quickly and needed to order a part to fix it. after he left i had some questions so i called him and he took the time to answer them all and walk me through everything again. He called me within a few days saying he had the new part and he could come by in a half and hour to finish fixing the stove. He showed up, fixed the stove and also looked at my fridge and offered to fix a broken drawer and tighten some loose parts. He went above and beyond and was also just a very nice person. i would call him again for sure or recommend him to anyone. read more

Brad was on time, professional and gave a very good analysis of the issues. Excellent service.

Brad did a good job doing maintenance on my sub z . He seemed straight forward and did a good job cleaning the compressor and blowing out dust and dirt that was inside . Should work smoother from now on read more

Brad from Sub Zero LA came out on a Saturday to diagnose some icing issues I've had with my freezer. I have a 14 year old fridge, but definitely want to keep it going as long as possible. Brad took a look at the seal, figured out where it wasn't connecting on the bottom of the door, and also read another error code we are getting and gave us an estimate for that as well. One repair at a time, but I'll definitely give them a call when it's time to fix the compressor. read more