Back in March we had our refrigerator serviced by this business. They responded right away and sent…read morea Technician out at the time they said he would be there. After diagnosing the issue we were given a fair price and a reasonable amount of time for the part to be ordered and repair completion. We had to make a couple of changes to our appointments, and they were extremely flexible with our schedule, and again responded very quickly. After the initial repair, our refrigerator started having the same issue again. They honored the 6 month warranty on their work and came back a day or two later to resolve the issue at no extra charge. They were very friendly as well. Great experience.

I called them in the morning, and they sent someone out in the afternoon. Anton was awesome. He…read morewas able to diagnose the issue very quickly and replaced the part just as quickly. He was also very nice and courteous. Highly recommend!

Highly recommend Suwanee Appliance Repair! Very knowledgeable on all brands, great service, fast…read moreresponse, very affordable! Did a great job repairing my refrigerator! Their website is: https://www.suwaneeappliancerepair.com/ Great guys to deal with! JB-Suwanee, GA

We had an excellent experience using Suwanee Appliance Repair! Our first call to them was about an…read moreicemaker, which they were able to repair pretty quickly. If they end up doing repairs for you, they'll apply the $70 service charge to the total, which he did. The second time we needed them involved a washer that was damaged in a move. Our technician let us know almost immediately that the cost of repair would likely exceed the cost of replacement - he waived the service fee as we'd so recently used his company, and provided us with a written report to give to the moving company as well. Very polite, professional, and would definitely recommend/use again!

I called for a washer repair. Another company I had used before didn't even work on this brand. I…read moregot an immediate response and updates on ETA. Alex was polite, professional, honest, thorough, and helpful. AGA charged me less than the other company, also. I would call them again.

Misdiagnosed the motor and sensor defect with my LG washer machine to ball bearings and gasket…read more With AI search and YouTube, customers are more educated than before.

I was unsure which company to go to for my fridge/freezer repair, but I'm glad I went with…read moreSuperior! He spent well over an hour, maybe between an hour and a half or 2 at my house. Most of it was diagnostic stuff, and waiting for things to cycle through. I believe he was accurate with his recommendation and then making the repair he did. He wanted my business, and asked if I'd give him a chance if he could come on over late that afternoon since I had someone else lined up for the next day. Such a nice guy, I'm glad to have met him and have him work on something important in my house like this.

Great services. Good prices. Very satisfied. I would recommend Alex to my family members. Thank you.read more

Unfortunately I can't recommend this firm. I do not believe the lack of transparency in their…read morecommunication regarding parts availability (I am carefully selecting my choice of words) and I am totally disappointed with what I consider to be unsatisfactory customer service. My refrigerator was not repaired and my dryer part was not ordered as they told me it was unavailable. I expressed my concerns to the company. My view is they got paid, moved on to another service call opportunity (with a new fee) and I have the impression "they don't care about customers." I don't consider the employee I talked with on the phone as professional... look at the photo of a "piece of tape which was the repair of a dryer button." Question...would you be satisfied? I was told they could not get the part (Kenmore Dryer) because it was unavailable. They advertise on the Internet as working on the Kenmore brand. I contacted two places which had the part in stock. I could write more (especially about the washing machine) but decide for yourself whether to use the company. I learned a $187 lesson...

poor customer service from the tech to management. waited a month for the parts to come in then…read morethey showed up with all the wrong parts. absolutely no customer service or care for the customer. I wouldn't recommend service Max to anyone.

Great service. Great selection. High end reconditioned appliance was available the day i needed it…read more Definitely my go to in Covington.

The technician that came to my house was named Israel. He was top notch. He made us feel at ease…read more He quickly annualized the problem and explained what needed to happen to repair the refrigerator. He came back today with the parts and repaired the refrigerator. He checked it several times and cleaned up before he left. He was the ultimate professional. Thank you for sending him to our home. T Hill Major, US Army Retired

Do not use this Man. Douglas K. Monroe came to my home to install a garbage disposal. I have a…read morewritten report from a real professional who advised me that the garbage disposal installed was either after marking or used. Mr. Monroe supplied the warranty company Armis and the company he worked through TARP with a picture and receipt of a garbage disposal however it is not the one he installed in my home. After installing the garbage disposal in my house it leaked water onto my floors I had to use mops and large wash towels I got the water from under my cabinet, I called him and he came immediately, I recorded the entire conversation with him from the time he walked into my doors. He advised me the garbage disposal was installed incorrectly and he had to get a part from Lowe's to correct it and would charge me $70.00 to install. Keep in mind he just installed this disposal the day before. After he left I called an appliance professional that I know and told him what Mr. Douglas Monroe had told me. I added him on a 3-way call with Mr. Monroe and recorded the entire conversation. After Jamar spoke with Mr. MOnroe and let him know that what he was telling me was BS Mr. Monroe agreed to come back with the part he purchased from Lowes and install it for free. He came back to my home and installed the part. I have this recorded and I have the receipt that he got from LOWES with his debit card number on it. He is such a Liar. From November 1 until I noticed water on my floors on November 15, his fix had been leaking under my sink and I had to call another company called Mr. V's Appliance to fix the leak. The technician name PETER that came out advised me the garbage disposal was used and could not be fixed and that I would need a new garbage disposal. I have this conversation recorded also. This technician advised my Warranty company that the garbage disposal was used and could not be fixed and they agreed to purchase a new garbage and pay for this company to install which they did. This leak caused the plywood under my sink to buckle. The technician from Mr. V's advised me that the company should have insurance that would repair my plywood since it was caused by the leak from Douglas Monroe however Tarp The appliance professional company that contracts Mr. Monroe advised me that Mr. Monroe told them a different lie. Do not use this Man. He is substandard. He has a bullying personality. I am going to write this review on every source that I can. DO NOT USE THIS LYING, INEFFICIENT man, he will mess up your job and lie to get more money out of you. I have every call with the warranty company recorded also with his company tarp. I have my call log where I called them 15 times and now I have reached out to FOX 5 consumer news to report this travesty inflicted on me. REMEMBER THIS NAME DOUGLAS MONROE. He operated under the name of MONROE APPLIANCE and works through or contracts through different appliance companies. This man needs to stop. I am a retired senior and it is sad that people like this will pry on a senior and cause damage and not own it.

Mr. Monroe responded promptly to my request for help. He was able to come to fix my washing…read moremachine on a Sunday and in the rain. He arrived on time as promised and the service call fee was incorporated into the final cost of repair. I am grateful for his help and the cost was a whole lot less than the cost of a new washing machine. I am pleased that the work could be completed in one visit since he had the needed parts in his well stocked van.

Service same day on my washer! Amazing guy was on time and went to get parts and came right back…read more Courteous and so neat. Was very affordable- sent an estimate and came in below. They have also fixed my freezer and refrigerator! Can't recommend enough!

have had great experience with Micheal over many years. However, recent experience was beyond…read moreawful. he sent a guy to fix our ice maker... twice... wasn't fixed the first time. after second visit we ended up with water all over hardwood kitchen floor. When I contacted Michael directly he said he would get back to me when he could figure things out?! Wouldnt commit to coming out (himself) to fix it! so we have a mess, ice maker doesn't work, and I'm out $325. I will NEVER call him again. Beware he has hired grossly incompetent people to work for him.