Okay, so this review is long over due. Alyssa is my nail tech and she is the BEST. I've been going…read moreto her for almost a year now and she never disappoints. Great service, super friendly, takes her time and will have you leaving happy and satisfied!

I had a fantastic facial with Chante today. First off, I do not get facials all the time but was…read moretreating myself for my birthday. She totally understood and explained every step. My skin feels amazing and looks great. She's very talented. Highly recommend! Thanks Chante :)

Valerie is the best at eyelash extensions!!! I wanted full volume lashes. I showed her a picture of…read morewhat I wanted and she gave me exactly that. Her private room is super clean and very cute. Her prices are also very good, Valerie is super sweet and very punctual. I'm so happy I found her. Thank you Valerie!!

Valerie is seriously the best at doing lashes! Her product quality is amazing she is so…read moreknowledgeable about her craft. And my eyelashes last so much longer than previous people that I have gone to. I also love how clean and sanitary she is. Highly recommend !!

Marissa is THE BEST! She is very professional and makes you feel super comfortable when receiving…read moreservices! I have been going to her now for 2 years, and she has always given me the best lash fills and uses the highest quality of products. I also started getting Brazilian waxes from her, and she does an amazing job! Highly recommend to everyone and also especially to people who are new to getting lashes or waxes.

I love her work, she is a very friendly lady. Makes you feel comfortable and at home. I've been…read moregoing to her for my lashes for about 3 years now. Would highly recommend!!

I had a lot of breakage from bleaching at home and it left me w really short hair. And Deidra…read morebrought me back to life five stars for not only my hair but for making me feel comfortable. Definitely recommending her to everyone for their extension and braid needs. Great prices too! Definitely a small fee compared to the confidence she gives from the job she does!

Ashley is the best!! She listens to what you like with lashes. She's also very flexible with…read morescheduling, affordable, fast, and professional!! I get so many compliments on how my lashes look so natural!

All set's by Tee! I've been going to her for over a year now, and I honestly won't go to anyone…read moreelse. She always listens to exactly what I want and somehow makes every set even better than I pictured. She's such a perfectionist and really takes her time to make sure everything is perfect! I recently switched to builder gel for the first time, and I'm officially hooked! If Tee is ever out, Ni is my go-to. You really can't go wrong here though everyone is so talented and does an amazing job. Highly recommend!

I came to Royal Nails Spa on August 6, 2026, after dropping my dog off at the vet. I had been…read moredealing with stressful vet appointments and wanted to treat myself to something nice. Unfortunately, I was extremely disappointed with the quality of the services I received. It has taken me a while to write this review because I was busy caring for my dog, who sadly has since passed away. I made my appointment online and they were able to get me in right away. The salon itself is beautiful and has a high-end appearance, and the receptionist was friendly. Unfortunately, the quality of my services did not match the appearance or the prices. I received a Gel-X new set for $110 and a gel pedicure for $82. With the cash discount, I paid $183 before tip and over $200 total after tipping. The appointment also became uncomfortable because I repeatedly heard things like "that's extra," "this color is extra," and "that costs extra." I appreciate being informed about additional charges beforehand, but hearing it repeatedly made the experience feel more focused on upselling and money than providing a relaxing, high-quality service. For the premium prices being charged, I expected premium-quality work. Unfortunately, the problems started almost immediately. My appointment was August 6. I am attaching a photo taken August 7 at 7:11 PM, literally the next day, showing that the gel polish on my pedicure had already chipped/come off. An $82 gel pedicure should not be chipping one day after the service. I also needed acrylic sculpted onto a toenail I had previously lost. The pedicure technician seemed unsure how to do it and brought over acrylic nail tips. The technician doing my manicure actually had to stop working on my hands, tell the other technician no, and take over doing the acrylic on my toenail herself. Then my Gel-X manicure started lifting and the nails began popping off. My second photo is dated August 14 at 7:02 AM, only eight days after my appointment, and shows the lifting/separation. The Gel-X application was also messy underneath my nails, with excess product globbed up on the undersides. In my opinion, the extensions did not appear to have been properly sized or applied. After spending over $200 including tip, having my $82 gel pedicure chip the very next day and my $110 Gel-X manicure begin lifting and coming apart within days was incredibly disappointing. Maybe I happened to get inexperienced technicians that day -- I can't say. But based on my experience, I personally would not return. At this point, I am not interested in returning to have the services redone. I would simply like my money refunded. I don't feel comfortable giving the salon another opportunity to work on my nails after this experience. This was supposed to be a small moment of self-care during an incredibly difficult time while I was dealing with my dog's health. Instead, I spent over $200 on nails that began falling apart almost immediately. A beautiful, high-end-looking salon doesn't make up for poor-quality work. For the prices being charged here, I expected the quality and longevity of the services to match. Unfortunately, in my experience, they did not. The dated photos I'm attaching were taken August 7 and August 14 following my August 6 appointment. I think the timeline and photos speak for themselves.

I always get so many compliments on my nails! They are quick and creative and do the best designsread more

Very disappointed!!!…read more I asked for a tortoise brown nail design and showed the nail tech a reference photo before we started. He immediately began the process without asking me to choose a color. I noticed he was using a black base instead of brown, so I showed him the reference photo again, multiple times. Even after that, he continued with a streaky gray base and added a few random black dots and swirls. When he was already applying the top coat, I asked if this was when the brown would be added. He looked confused. I tried to be patient and showed him the reference photo again. Instead of correcting the design properly, he just added a brown shade on top that looked more like a purple-gray tone. He never asked if I liked the result and simply kept going. After that, I moved to the chair for a basic pedicure. My friend also got the basic pedicure, but I somehow finished before she did even though she had already been sitting there for 30 minutes. The whole service felt very rushed. There was also very little communication throughout the appointment. When he finished painting my toes, he just got up and walked away without saying anything. We actually had to ask if we were done because no one told us. Overall, the experience felt rushed and unprofessional. The technician said he could do the design I wanted but clearly did not know how. When I asked if the nails could be fixed, they told me no and said I should have said something earlier, even though I had shown the reference photo multiple times during the process. Very disappointing experience.

Confirming my past reviews after today's visit. This review is specifically about foot massage…read more Foot massage by Qi is top class. She doesn't rush through it. Her technique is really good. I will visit again. Felt so relaxed after today's session. Thank you Refresh spa!

Very pleased with the massage. It is a little confusing to pay before the service that hasn't been…read morerendered yet. All in all I get it, I am sure people have walked out without paying or didn't speak up to tell the massage therapist how they like their massage, so we all suffer but hey that's life! I love that they got the knots out of my back!!!

All around great experience and customer service. Susanna did an amazing job with my hair, I'll…read moredefinitely be coming back.

Audrey was recommended to me by a friend and I'm so glad I booked a haircut with her!!…read more Checked in with the kind receptionist Nat, and was offered some complimentary coffee which made me feel very welcomed :) I gave Audrey my inspo pics and she was pretty spot on with what I wanted. After the cut and styling, I was able to tell Audrey how I wanted my hair to look more spiky and dramatic so she went in with more pomade and I was super happy with the final result! She let me know how my hair was styled and the different products used so now I can (hopefully) recreate this at home :) Overall a gorgeous space, comfortable environment + kind hairstylist I'll definitely be coming back

I was trying to make her correct the Eyelash retention, and she refused to do so, and she even…read morecanceled my appointment. Not very professional all I really wanted was some sort of correction and that didn't happen.

Jordan always does a great job on my lashes. She's also fast fills take about 20 minutesread more

Tried for the first time. Great place for a lash lift. Super friendly. Decent prices.read more

I had a poor experience here. I am shocked since my experience in Castro Valley was a positive one…read more First, my gift card did not work. I showed proof of purchase from the CV location. I still had to pay AGAIN since they couldn't figure out the problem. I had to wait 2 weeks for a reimbursement. I had called prior to making the appointment about the card being purchased in CV. I was assured there would be no problem. The manager/owner seems to place issues with the service there as a "customer" issue (miscommunication, corporate office issue, wrong information input, etc), from the emails I received. I would not recommend this place. Also, many of my lashes have fallen off.