Brandon Stump runs his own small business, and we experienced the advantages of that. He did the estimate, then he and helpers did the work. He gave us a detailed evaluation of the old system, and explained what needed to be removed. So there were no misunderstandings. He is clearly knowledgeable of the industry. He provided clear details of what could be done and gave us three alterative estimates.
Our old house offered some challenges. When there were difficulties getting to the under-the-house crawl space wiring, then in removing attic aged equipment, he worked until the problems were solved. That took extra labor and I offered to pay more, but he was not going to charge more than the estimate he gave. I thought that to be very generous. Also on those hot days, he immediately brought in a window air conditioner to tide us over while the whole-house AC had to be shut off. That was great!
In contrast the man giving the estimate from the larger company did not really look at our system, offered only one option that he suggested, and was not offering to remove old equipment that was in the attic area or the outside oil tank.
Stumps gave us fast, honest, reliable and thoughtful service. We will continue to have them service our new system. I highly recommend them. read more
