I have sent several people to him and he has turned them all away. Terrible customer service and…read morealways tries to get off the phone when explaining the issue. Not worth a dime or your time.

I wrote a review a couple of years ago about my experience with Nick when my HC unit died. Nick…read moreand his crew were awesome then. Just wanted to provide another experience. I had a power surge about a week ago. After the power came back up, my outside unit made some terrible noise. After spending quite a few bucks for the replacement just a couple of years ago, I wanted to make sure that nothing was wrong. Called Nick's number, he answered and said that he was on the way to another job but would swing by. Within an hour, he personally came by and did a thorough check on my system. He replaced a part and told me that I had nothing to worry about. I really appreciate that kind of service and the obvious pride that Nick takes in his business. If you need HC help, I think he's the guy to call.

After American Home Shield sent out a company to diagnose our AC problem (bad evaporator coil), we…read moregot a second opinion from Access Heating and Air as an independent contractor. We had used their services before after a technician from another HVAC company highly recommended them. Although Steven West, the owner who is full of integrity, said he could fix our 15-year old AC, we decided to get a new AC/furnace. We trusted that the quality of the work and the product were high, and the price was fair after comparing with several other companies. Installation went very smoothly, and Steven W. and other tech Steve were personable, knowledgeable, efficient, and experienced. Lisa in the office also had exceptional customer service. We are so glad we found this company, and we are enjoying our new AC/furnace!

HVAC unit died 2 days ago. Contacted Access Heating & Air because they've serviced our units at…read moreour church for years & have a great reputation. They came within a few hours and gave quote to repair unit or replace unit which was 22 years old. They provided all the information for us to make an informed decision and didn't try to pressure us in any way toward any one option. They completed the replacement system (inside & out) today in what seemed like record time! Very knowledgeable, VERY pleasant. Owner is honest and unlike other companies in the area doesn't try to take advantage of folks who aren't heating & cooling experts. I would HIGHLY recommend this company for anyone needing repairs or a whole new system. VERY, VERY impressed with them! Even brought an under-the-house plumbing leak to our attention!

Our A/C was not cooling, Brian of Fredericksburg responded without delay, located the problem and…read morehad the system up and running in no time. I truly appreciate Brian, his workmanship, his professionalism and his timeliness. Thanks again Brian for a job well done!

Fredericksburg heating and cooling correctly diagnosed the problem with my AC after a different…read morecompany incorrectly diagnosed it. When I decided to replace the whole HVAC system, Fredericksburg Heating and Cooling did the entire job at a significantly lower price than the other company quoted for only replacing the AC Portion. FXBG Heating and Cooling were punctual, professional, cleaned up after themselves, explained the new unit to me, and did a great job in general.

I'm distressed to hear some of the one and two star stories. I see they are recent posts. I was a…read morecustomer from 2014-2016. Used their maintenance plan and spent almost $2000 over that period. Some people may think that's too much to spend over two years but my A/C VAC was 25 years old! Of course I kept up my end by nurturing/cleaning our unit as much as I could. I loved the techs that did the semi annual checks. They remarked at how clean the system was. We did some minor replacements on parts but again at that age more things could go wrong. The office people were always superb and professional. We sold our beautiful home in the summer of '16 with that 25 year old system doing its job well. I know without ICE's partnership, I couldn't have done that well.

Called during a really hot weekend and my "contactor" needed to be replaced, $250 for Tech to show…read moreup, and the rest to diagnose and replace a $20 part (contactor), total price was over $500.00 took tech maybe 30mins total, Tech was really nice and friendly, overall just got a sick feeling getting charged 500 for a job I can do in the future with 0 hvac experience.

I had the best experience with Moral Compass. From the beginning of our phone call Charles was…read moreinformative , attentive , and straight forward . Upon arrival , both gentleman took time to explain and show me what the issues were and what it needed . Price wise , it seemed to be unbeatable ! They were both so kind and did a fantastic job. I recommend them whole heartedly

Rebuilt inside unit using wrong parts for outside system, 10k later, nothing but problems and he's…read moregone out of business. Charles Matthews, Spotsylvania/Stafford Virginia

We had this company install two new ac systems in 2019. Initial install went well. Had them come…read moreout a couple months to fix a literal bug in contacts and was charged for labor - no big deal. Had them give me a quote on another system for our barn during covid but ultimately went with another vendor quote (and that system has been problem free). Called today to see if I could get service on one of the compressors they sold us and apparently they are blocking my phone # (my wife's phone was able to get through). Very odd behavior. Apparently we are close enough to sell AC systems but they don't want to service us or they are butt hurt that I didn't accept last quote. You have been warned. Comment on the response: Erica's response doesn't make sense - they show service to the area on the website, they have never raised any issue of "safety" at our house and doesn't excuse blocking the number of a customer who has always been polite and paid bills promptly.

Paul and Erica have a great company with great customer service! They helped identify issues with…read moreour AC unit and airflow as well as duct sweating. They're friendly and knowledgeable with good prices for service. I highly recommend!

Garrison heating and air did professional installation of our RUDD. heat pump 5 years ago and it…read morehas been trouble free since. Highly recommend them. From the front office to the techs in the field. I recommended them to my neighbor. Garrison was out the next day and installed a new heat pump that day. Garrison is the choice of builders.

Good guys, Excellent work,…read moreGreat responsiveness. Beat the heck out of other firms' estimates for replacing my heat pump. Support Local Business!

Frank might not be the most talkative guy on the phone, but he's the real deal. He showed up quick…read moreafter I called, diagnosed the issue, ordered the parts, and had the heat back on without any fuss. His rates are fair, his work is solid, and I'll be calling him again for anything HVAC-related in the future. What really sets this place apart is that it's a true mom-and-pop operation--no call centers, no confusing billing systems, just real people doing honest work. You call, you get a person. Frank shows up, fixes the problem, and leaves a handwritten invoice on the kitchen counter.

Frank came out on short notice to fix our broken AC unit, got us taken care of quickly, and charged…read moreus a beyond reasonable price! If you ever need any HVAC work, Frank is your guy! A man of few words, but great at his job!