We chose this company after shopping around, in part because we are a veteran family and wanted to…read moresupport a veteran-owned business. We signed and paid on a Wednesday, with work scheduled to begin Friday morning. I took off work and waited at the property. No one showed up and no one called. I had to contact the office myself to find out no one was coming. Work did not begin until the following Monday. Unfortunately, that was the beginning of a pattern that continued throughout the entire project. We repeatedly had to call for basic information about the status of our property. Calls went unanswered, promised callbacks did not happen, and we received vague or conflicting explanations about staffing and project status. At one point, a company employee called and had to ask us what condition our property was in and whether the house had running water. We should not have been responsible for updating the contractor's own staff on the status of their project. After the plumbing work was performed, we were told the remaining step was inspection and that the office would coordinate it. We waited, repeatedly followed up, and eventually contacted the permitting office ourselves. At that time, we were told there was no permit or application on file for our property. Meanwhile, an approximately eight-foot trench remained open in our front yard with plumbing exposed for weeks. After nearly a month of problems, we requested a refund and asked that no one from the company enter our property without authorization. The owner confirmed in writing that no one would do so. Despite that, workers arrived at the property without coordinating an arrival time with us. We received an automated notification that a technician was en route, but no inspection time had been provided. We had to call the inspection office ourselves and learned that the inspection window was 11 a.m.-1 p.m., although the company arrived hours earlier. When my husband questioned the technician about why they were there, the status of the project, and the conflicting information we had received, the company subsequently texted us accusing my husband of "harassing" the technician and stated that they had called the county and canceled the permit. This experience goes far beyond poor communication. It has involved a missed appointment, repeated failures to follow through, poor internal coordination, conflicting information, weeks of chasing answers about our own property, an extended open excavation, and ultimately being told the permit was canceled after we asked questions about what was happening. We have documented our communications, calls, property condition, and timeline. Based on our experience, I cannot recommend this company. STAY AWAY FROM THESE PEOPLE.

Love the service techs! Very professional, very knowledgeable! I love that they gave me options for…read moremy services!

Great work! So quick to diagnose an issue that I (and google) could not figure out. I consider…read moremyself a pretty decent DIYer, but there is definitely something to say about experience! They will be my 1st call in the future.

We had a 2nd floor bathroom exhaust fan where the flexible exhaust pipe had come loose from the…read morevent outlet. B & E Heating technicians re-attached the pipe in a matter of minutes, in an attic that had no floor and was covered in blown-in insulation. I would absolutely use their services again and recommend them without hesitation.

Good day, this company was referred to me a few years ago (2021) by my oil provider. I'm telling…read moreyou, if you're looking for a dependable, knowledgeable, customer service-oriented company -- search NO MORE! They have been here for me during cold late nights and early sunny days. Keeping me up to date on my tune ups and annual service agreements; important elements of home ownership. I greatly appreciate them SO much. Most Sincerely, -- Denise

My AC went down in the thick of the heatwave in MD. I called was able to get same day service…read moreafter calling several other companies throughout the week and they kept postponing service to another day after another day. I got lucky by a random referral from my vet and found SF Jones. My technicians were Matt and Isiah who were fantastic! It was over 90 degrees in my house at the time and they had already been working in far more heat than that. They were beyond friendly and professional AND were able to get my unit back up and running. My house went from 93 degrees to a very comfortable 70 degrees within 24hrs. They were also able to diagnose what I had assumed that I would need a unit replacement sooner than later...I will for sure be using them for this as well. I HIGHTLY recommend them :)

Amazing service! Our AC stopped working just as summer…read morestarted, we called 3 other big companies to come out and Take a look at the unit all of which seemed very pushy to make a sale and eager to get out the door. We called Antonio and he squeezed us in that same day, he worked with us to give us the best deal on our new AC. Antonio and his crew were very knowledgeable And honest in their work. Could not recommend him enough!

We had put off, due to cost, having our gas fireplace cleaned. We called Abelair and spoke with…read moreAntonio and the price he quoted was more than fair. He scheduled to come out that same week. He promised between 8:00 and 9:00 AM and called us when he was 30 minutes out. He arrived respecting our home with shoe booties and took great care to keep the living space very clean while working on our fireplace. It is so refreshing to have such wonderful customer service and told him we would be hiring him annually to clean our fireplace. Highly recommend!

D Elam 3 reviews just…read morenow- Positive: Professionalism, Punctuality, Quality, Responsiveness, Value After reading a number of positive reviews on Nextdoor app, google & yelp, I decided to contact ACW @ 1130pm because the website stated that they are 24 hours & I was worried about my basement flooding in my 11month old house. Btw.... warranty company for my newly built house had already sent a tech to my home 4 times this year for the malfunctioning sump pump & I was tired of dealing with them on this issue & we were expecting a tornado in our area. Brian took the time to listen to my concerns and informed me of what his company can do to resolve my issue. He stated that his company would install a Zoeller cast iron submersible primary sump pump... plugged into the wall & a install a Aqua Marine battery operated secondary pump....Tie both systems into an alarm system. Installed a new check valve on discharge line marine battery...all for a significant lower price than Michael & Son. This installation included a 3 year warranty. He informed me that he could come to my home the very next morning. Sure enough, he arrived as promised-reiterated what was going to be done & completed the job. I received my receipt for the work that was completed and the warranty information all via email which is great! I'm very pleased and I'm looking forward to not having to worry about a flooded basement during a power outage. I'm so happy and they saved me a ton of money!

We had an emergency water heater issue before the snow storm last week and ACW was able to squeeze…read moreus in the same day and install a new water heater up to code. Highly recommend this company. They were great with communication, upfront, and very friendly.

This company is the best HVAC company on Southern Maryland!! They are professional, nice, fast,…read moreeducated in their profession. I also like that if they really don't know an answer to the situation then they will say that and then find the answer. The prices are so very reasonable too. I highly recommend this company.

Called early in the morning and my heat pump was serviced the same day. My frozen heat pump was…read morecooling that after noon.

Very professional and helpful service by both the receptionist and technician. They were able to…read moreget someone out to help us the same day. Jacob was excellent about explaining the issues and our options for repair.

We are first time home buyers and the major issue with our house is the polybutylene piping. Our…read morerealtor helped us look for a quality and highly valued plumbing company. After talking to numerous companies, Nichols and Phipps gave us the most affordable quote and they made us very comfortable from the start. Fred was the person who assessed our house and also led the project. He was wonderful to us and knowing that we are first time homebuyers, he did his very best to explain every step. He kept our house clean and the quality of his team's work is superb! We will definitely make this company as our go to for any repairs we would need in the future.

I called them because their sticker was on my HVAC system. Looked like they had installed our…read moregeothermal unit. The heater wasn't producing enough heat during a time when the temperatures were really starting to go down. I thought it was due to wiring issues on my ecobee system. A tech came out, looked at the wiring, and proceeded to work on the system down stairs. Apparently it was due to the refrigerant being low. Had no idea, that refrigerant was needed to produce heat. All in all, it was fixed and was done quickly. Not sure how the price compares but I think it was fair.