BUYER BEWARE: On 12/31/24, I spoke with Steve from Total Body Experts. I told him I was looking for a single, 2 year old refurbished Nustep T5XR for my commercial gym. Steve told me that not only did he have one of exactly what I was looking for but that he had two of them! I asked him if he himself had seen these 2 Nusteps in person and he assured me that he had and that I would be very impressed. I requested photos of the exact units he was referring to. Instead he sent me to the stock photo shown on their website. He claimed that the photo depicted was exactly what I was going to receive so I agreed to purchase both and gave him my credit card number. What arrived at my gym was two broken down, filthy and MUCH older than 2 year old Nusteps. I tried to refuse delivery but their delivery person did not seem to understand English. I sent them photos of the Nusteps with dried blood running down the side of one, the blood wrapped up in the plastic wrap around the console on one, the sand, dust, dirt, and slimy grime on all of the mechanical components, the internal rails, the pedals, handles, and underneath, not to mention the broken plastic shrouds and bases on both of them. They were MUCH OLDER and quite broken down Nusteps than I asked for. They looked like something someone had discarded. I received an apology email from Francis. He told me they were having problems with their refurbishing company asked if he could have the Nusteps picked up, cleaned, and brought back to me. I said no! They had misrepresented the age & quality of their equipment so much so that I would be a fool to take the word of anyone at Total Body Experts again. I requested a full refund. He agreed and had his shipping company pick up the trash they left in my gym the following day. For 2 days, no one would respond to my messages asking where my refund was. Two days later, Francis responded saying that now he will not refund my money. He said he will send me 2 different "functional" Nusteps. His story this time was that they were having having trouble with their shipping company and that they accidentally shipped me the wrong Nusteps. (Remember he first asked if he could have them picked up, cleaned and sent back to me?) I did not want "functional" equipment. I only purchase 2 year old refurbished/remanufactured equipment. They grossly misrepresented the quality and age of their equipment and now are trying to keep me on the hook for 2 "functional" Nusteps. Very untrustworthy and shady employees & company. Unfortunately I didn't search for reviews until after I they sent me their trash. I found a dozen poor reviews with very similar experiences as mine. This is how they operate. Promise you quality commercial equipment, deliver you trash, refuse your refund, then tell you that you signed an agreement saying that they had right to send you their choice of "functional" equipment as a replacement. SCAM! I added a few of the pics trash equipment they sent me. I've purchased both used and new equipment for my gym for 25 years and this is by far the worst company I've ever dealt with. Run, don't walk away from this scammy company and their shady employees. read more

Good selection of StairMaster on site so we got to try them all. Helpful staff. I recently had the pleasure of shopping for a StairMaster machine online, and I must say, it was an outstanding experience. While it's not the same as trying out equipment in a physical store, this online retailer made it incredibly convenient and enjoyable. First and foremost, the website had a fantastic selection of StairMaster machines. I was looking for a specific model to fit my home gym, and they had an extensive range to choose from, each with detailed descriptions, specifications, and customer reviews. This made it easy for me to compare different models and find the one that suited my needs perfectly. I appreciate how they catered to various fitness goals and budgets, ensuring that there's something for everyone. Navigating the website was a breeze. It was well-organized, with categories and filters that allowed me to quickly narrow down my choices based on factors like price, features, and brand. The product pages were informative, providing comprehensive information about each StairMaster machine, including its benefits and what to expect from the workout experience. One of the standout aspects of this online shopping experience was their customer service. They had a live chat option, and the staff there were incredibly helpful. I had a few questions about the dimensions and delivery options for the StairMaster I was interested in, and the customer service representative provided prompt and detailed responses. They also guided me through the online purchasing process, making it seamless and hassle-free. The transparency about pricing and shipping was another big plus. There were no hidden fees or surprises during checkout. The shipping process was well-communicated, and I received regular updates on the status of my order. My StairMaster arrived exactly when they said it would, and the delivery team handled everything with care. Even after my purchase, their commitment to customer satisfaction continued to impress me. I received follow-up emails with tips on setting up my StairMaster and incorporating it into my fitness routine. It showed that they genuinely cared about their customers' success and satisfaction with their products. In conclusion, my online StairMaster shopping experience with this retailer was nothing short of exceptional. Their website's user-friendly interface, vast selection, and excellent customer service set them apart. I now have a high-quality StairMaster in my home gym that meets all my fitness needs, thanks to their guidance and support. I highly recommend this online retailer to anyone in search of fitness equipment, as they have proven to be reliable, transparent, and dedicated to customer satisfaction. Kudos to their team! read more

If I could give zero stars, I would. This company is very shady and one not to do business with. After purchasing 2 treadmills for over $25,000, we had nothing but a horrible experience from attempted deliveries to obtaining a refund for the products which were never delivered. We ordered white glove delivery, provided all details about our entry, pathways and room to which the 2 treadmills needed to be brought into our large home. On the first delivery attempt, which was well past the promised 28 business day delivery window, the 2 drivers dropped both machines and damaged them. So Total Body Experts uses inadequate and incompetent delivery services for their high end products to be guarded and delivered in new condition. After the driver informed us that they would return the damaged / dropped products and reschedule for a new delivery attempt, everything went further downhill. From Total Body Experts failing to reschedule delivery, to attempting to deliver the same 2 damaged products to avoiding our attempts to follow up on obtaining the new products for almost 30 days. We eventually had to file a dispute with our credit card company to obtain a refund since they never delivered the purchased new products and we had to make other arrangements with the manufacturer of the treadmills to buy them from a different reseller. After months of waiting for their response to our filed dispute, we were told that they were retaining almost $6,000 of our payment since we 'refused delivery' and to cover their shipping, cancellation and restocking fees. If they were restocking the damaged units to sell to someone else, then buyer beware. Plus, the shipment was never refused...their drivers damaged the products and told us they needed to return them to be replaced. Ultimately, we were only refunded our entire payment amount after having to get an attorney involved in the dispute process. This was a total nightmare of an experience that went on for over 6 months and we would discourage anyone from using this company! read more

I ordered my Kaiser M3I studio bike on March 23 and was assured that it would not be as bad of an experience as I had just experienced from Nordictrack. (I had a backorder and the installers broke the bike and 3 months of hassle getting my money back and the bike picked up.) I use a Kaiser at the gym so I thought it was a good replacement and the price on Studio Cycles was the best I could find. Well the stated delivery was up to 21 business days which was fine then there was a backorder till May 6th. I did get a call a couple of days before stating that there was another backorder till May 16th. Funny thing about that is when I contacted Kaiser directly they said they do not have a backorder on that bike and they have plenty in stock. They could also get it to me in 5-7 business days. Studio cycles did send me a Kaiser Tshirt, towel, polar strap and foam roller for my trouble. Problem is they have my over $2000 and I cannot cancel and find a different vendor since they charge a 20% fee for cancellations. Can you say screwed. I have a very expensive shirt, towel, strap and roller which I appreciate but would rather have the bike I am going on 2 months waiting for. Their customer service people are nice but I cannot figure out who is lying to me Kaiser or Studio Cycles. They have my money and Kaiser is about 100 miles from Studio Cycles, someone needs to get in a truck and pick up my bike. read more

I purchased a Schwinn AC Performance Cycle and Echelon 2 console from Total Body Experts and Studio Cycles in late November. I worked with Jason who was very knowledgeable and answered all my many questions about which product suited my needs, warranty and service, and delivery. The bike arrived first followed by the accessories (mat, console, media holder etc.). Assembly was more lengthy than anticipated in part because the written instructions are not as clear as they might be -- perhaps written for fitness studio techs rather than individuals. Fortunately, the company has several YouTube videos that are more clear. The same is true for the Echelon console. I did experience some whining noises and once I communicated with the company, they responded promptly with both some technical experts to provide advice/trouble shooting online and ultimately a service visit. The technician was able to thoroughly inspect the bike and identify the problems and make adjustments (one issue was due to misunderstanding the console instructions, the other was an alignment issue that sometimes occurs as a result of transport). It's now been more than a month and I'm delighted with the bike and console and reassured to know that if a problem arises, the company will take care of it. My only recommendation would be to include references to the latest instruction videos along with the bike and console. read more

Worst experience I have ever had! I ordered a refurbished spinning bike back in march and same arrived about 3 weeks later. Unfortunately, the bike was not completely refurbished as advertised. The left pedal completely fell off after about a 25 minute ride. After further investigation, the pedal comes loose no matter how tight same is screwed into the machine. After a closer inspection, the part of the bike where the pedal is supposed to screw into the machine is filthy dirty with hairs and grease everywhere. This is quite dangerous and I almost went flying off of the bike when this happened. Also, the seat was not properly attached to the bike and I fell backwards and nearly off of the bike entirely. I have sent photos and emails but have only received an automated response. No one is there to answer the phone. This has been going on now for 3 months and I now the proud owner of an inoperable bike that is also dangerous. I paid 1700 usd and cannot get anyone on the phone or a returned email. Avoid this company at all costs and I would recommend never doing any type of business with Studio Cycles. This is by far and away the worst retail experience I have ever had in my life. read more

This was a great experience for me. I knew that I wanted an exercise bike and researched extensively concluding that Schwinn makes the best bike out there. This included speaking to commercial gym owners. Studio Cycles had its bikes on sale, so we got our Schwinn AC Performance Plus at a great price. What was most surprising was what happened after I decided to buy. The support staff was extraordinarily attentive; quickly answering emails and even returning phones calls for personalized service. They answered all of my questions and allayed concerns. Additionally the shipping component of this transaction was well coordinated. I received tracking information, a delivery date AND a call from the delivery company to coordinate a time that I would be home to accept the bike. All aspects occurred without a hitch. The assembly of the bike was easy with good instructions, but the staff assured me that if I did have set up issues, they would help me troubleshoot that aspect as well. I recommend this company to anyone who has decided to buy a quality piece of exercise equipment. read more

During quarantine my husband and I decided to purchase a bike for our home. As neither of us had done any spin classes so we purchased a reasonably priced bike from Amazon. We got the bike and absolutely loved it. Fast-forward 1.5 months, the bike broke, thankfully we were still within the return window. Based on that experience my husband and I decided we should upgrade to something more durable but we still didn't know much about spin bikes. I found Studio Cycle, I called and spoke with Courtney. Courtney was amazing, she spent time discussing my needs/wants in a bike to help me find the perfect fit. She also educated me on the features of the bikes she thought would be the best fit so I could confidently choose from the options she suggested. At no time did I feel pressured to make a purchase. I did end up purchasing the Schwinn AC Pro from Studio Cycle, the process was really simple and I received my bike less than two weeks later. I love the bike and could not have been more pleased with the whole process. read more

Let me start by saying that I do not generally write 5 stars reviews, but Studios-Cycle did an excellent job providing me a superb spin bike at a competitive price. Things were not smooth; delivery was delayed because of COVD19; the bike needs some servicing upon arrival; however, these are the situations in which you value an excellent customer service team. Especial thanks to DANIEL, who did a fantastic job from the minute he learned that there was an issue with the delivery. Daniel was frank and contacted me by phone every day to update me on where things were. He also connected me with Joe, the technical engineering, and follow up to make sure that everything was good with the bike. Right now waiting for the service to come, but I feel that any problems arise in the future, I do have a great company and excellent customer support team to back me up. THANK YOU, Daniel, Joe, Monet, and the rest of the team! You have been, professional friendly and helpful! read more

The free shipping from StudioCycles enticed us to order a Keiser M3I and a few other accessories. Everything arrived very well packaged and in a timely manner. At the time of my order I realized that I forgot to include the floor mat, not wanting to lose out on the free shipping I attempted contacting the company right away by phone and email leaving a couple of different messages. To my surprise I received return phone calls and messages from several customer service people trying to help. Marc Erickson was the most helpful though and was able to take care of my error. I appreciate Marc being able to follow-up and make buying a big ticket item a pleasure to buy online. The Keiser M3I is a great spin bike and we look forward to many years of use and will recommend the bike and StudioCycles to any one needing exercise equipment and great customer service. Happy Holidays and Stay Safe Thank you Marc. read more

I had been in the market for a spincycle for several months. Too many choices on the market for my simple needs. Happened upon several Studiocycles youtube videos where Jay from SC did some objective, useful comparisons of several products. I went to their website and had a wonderful extended on-line chat with one of their customer service reps. Tiffany patiently answered my questions and later followed up with a call at my request. We decided on the Keiser M3i and she took me through the purchase process smoothly. The bike arrived in NC just a few days later, and with the amazingly complete tool kit and great illustrated instructions, went together quickly. I absolutely love the bike. It's a great product and is well represented by StudioCycles in all areas, price, communications and quality of product. No glitches, just kudos! read more

I wanted new SPD pedals for my Schwinn AC Power spin cycle! I turned to Studio Cycles (Total Body Experts) because I purchased a Schwinn AC Power spin cycle during the height of the pandemic in 2020. Somehow they shipped the cycle when everything had slowed down, and some companies were open at all. Their service was OUTSTANDING! This time around, I had two issues after ordering my SPD pedals. Miriam with Total Body Experts reached out to me after I sent an email canceling the order. She worked with me to resolve the issues; her excellent customer service saved me from canceling the order. Long story short, she reached out to me after the order was delivered to see that all was well!!! All is Well! I highly recommend Studio Cycles - Total Body fitness to anyone in the market for their cycle needs and wants!!! read more

I was considering a new Spin Bike for home use to supplement my outdoor riding but could not decide on which one (so many options and choices). Jason Schneider was patient, professional and extremely knowledgeable. He took the time and helped me decide on which one was best for my budget and what I wanted to achieve. I settled on the Stages SC3 and couldn't be happier. The whole process was simple and the delivery was quick and better yet on time. The delivery person called me when he was on the way, helped to unload my bike and even open the box to make sure everything I ordered was delivered. Over all the whole process was easy, pleasant and a great company to work with read more

I was fortunate to find Total Body Experts (TBE) when I was conducting a wide search for a Spirit recumbent stepper for our physical therapy clini. TTBE offered the best price, as well as FREE shipping, so I purchased a Spirit from them. They provided ongoing updates regarding the status of shipping and advance notice of delivery date and time. The entire process was very smooth, and the Spirit has proved to be an excellent, dependable machine, and Wes from TBE has continued to check in with us to ensure our satisfaction. We and our clients couldn't be happier. I highly recommend TBE for all your fitness needs. read more

Francisco arrived today with a replacement bike and I am extremely pleased with his courtesy, knowledge and professionalism. Francisco single-handedly delivered, carried the bike up a flight of stairs and set it up. I had a few questions and Francisco listened attentively, answered my questions directly and knowledgably and even offered further insight. In the future, I will always request Francisco specifically to assist with any further technical needs. I highly recommend Francisco as the point man at Studio Cycles for any question from buying a new bike to any service issues. Outstanding guy! read more

Aly Covington patiently answered all my questions, helped me evaluate some competing products and advantages and disadvantages. She gave me complete and exhaustive information, and followed up with me after I had placed my order. After my bike was delivered, I emailed her with questions not answered by the materials that came with the bike. She sent two videos that answered all my questions, and followed up with an email asking if I needed anything else. She deserves more than 5:stars. And her attention to detail, information, and me as a customer was just exceptional. And I love the bike. read more

I purchased a new Stairmaster through this company. Mike was super helpful in sales. He got me a much better deal than was advertised on their own website. It did take a long time to come, but what doesn't these days with our East German supply chain? I needed a little help understanding the wiring (otherwise the assembly was easy), and Jose could not have been more professional or knowledgeable on the phone. I left a message, and he called right back. I know where I'll be buying the replacement for this machine - right here! PS I almost never leave reviews, but these giuys earnsd it. read more

We bought 2 spin bikes from Studio Cycles. Tech support from Francis was great,. The logistics team was supposed to reach out to me regarding the shipping status. That never happened. We are using a My Zone system with Echelon 2 data console, and having problems linking them for reporting purposes. I will be contacting My Zone in regards to this. Bikes work great though.... Studio Cycles just needs to be more proactive after the orders are placed. It felt like once the had my money I wasn't a priority any longer. Dodgeville Anytime Fitness - Dodgeville Wisconsin read more

My experience with Total Body & StudioCycles has been AMAZING from the first moment that I connected with them!! The Team is Outstanding! Their knowledge, patience, pricing and quality of studio cycles is AWESOME!! From choosing a studio bike, to the set up it has been FANTASTIC! experience!! I am addicted to riding my Schwinn StudioCycle! I have ridden it almost everyday since I received it a little over a month ago. I have to make myself take a day off so that my body can rest...lol! Thank you...thank you...thank you...Total Body & StudioCycles!! read more