Went here on 4/5/14, my first and last time there. The lady who I didn't get her name, but she had her hair up in a bun and she was a little darker than the other asian ladies there.
Well we talked and I told her what I wanted and mentioned it was my first time. She started to work on me, and when she got the tool to clean the side of my nails...maaaaan, I don't know wtf was wrong with her, or what was on her mind, but she fkn slid that thing so fast and hard to the point it made me yell out.
She apologized and I said out loud that yo, you are using that thing kinda rough on my toe. She apologized again and continued even though I was still hurting. Next thing you know, my toe starts to bleed. I told her to stop and showed her because she didn't even notice!!! She then tried to say that there was something in my toe that caused it!!! Yea!! Your fkn tool that you jammed into my fkn toe!!!
We went on a debate for a little bit because she kept saying there was something in my toe that caused it to bleed. Now, I ain't never had anything wrong with my fkn toes in my life. I kept telling her loudly, enough to where her coworkers heard everything where they asked her what was going on. You fkn jammed the shit out of my fkn toe!!! She sprayed something on my toe to help clean the area, but it didn't sting, so I don't think it even got inside the wound to sterilize it.
She then apologized numerous times and even questioned me when I said that I am stopping this pedicure. I was like yea, my toe fkn hurts!! You are not putting any other nail shit on my toe when obviously it has an open wound on the side now!!
Normally I would have raised hell, but I just no and walked out. Later on I did call the shop back and I spoke to a lady named Anna who turned out to be the shop manager. I told her the incident and she asked if I could come back and I guess to point out the lady that worked on me. I told her I didn't have the time because I really did have other errands to do. She apologized and said ok when I told her, yo, something happen to my toe, I am calling y'all about it. She seemed real nice and said that yes to call her if anything else happens.
So when I finally got home, I cleaned the area some more and put neosporin on it and put a band aid. It had stopped bleeding and I have asked my friends should I go see a Dr now, but since it stopped, we thought maybe it was something minor. The only thing we was worried about was if her tools were fkn cleamed or not. Well I had a lot of shit to do Saturday.
So Sunday, toe was still hurting and it looked swollen and felt hard. I left it alone. Monday night, I checked on my toe. I touched the side where she jammed that fkn tool in to see if it was ok. And yup.....fkn puss started to come out. It was already too late in the night to do anything about it. So today, I am going to get a shot and most likely antibiotics for this shit.
I won't ever go back to this place again. And the next time I go to any nail salon, I'm going to tell them to take it easy on my fkn feet. But I shouldn't have to tell anyone that. It's your job to handle people gently when using any type of tool!!! You should know this shit!!
Y'all may have had a good experience but I didn't. I do not know wth was wrong with that lady that day.
UPDATE:
Just spoke to Anna and she was really nice and apologetic about the situation. She told me to bring the bill and meet at the shop so she can look at my toe too. Unfortunately, I have to events to go to after work for today and tomorrow. She was fine with a picture. But I will still stop by on Thursday to speak with her. She said she will reimburse me for the trouble. Not a lot of Asian owned place I know would do anything like that. They would try to avoid or fight you over it. I will definitely change my star rating once I actually see this take place, but it does help that she said she would take care of this for me and that is very much appreciated.
I am sorry though that I won't be coming to this place again due to the experience. But so far, for customer service...Anna is great at it. A business owner should want to help the customer in situations like this.
Another fkn UPDATE!!:
So now, Anna tells me she needs to see my toe first before I go to the dr. Sorry, I can't leave work right now, and you are far. If you wanna meet me halfway, I will definitely show it to you. Her husband wants to actually see and be sure it is my toe. I'm not one to try and scam anybody, I'm very honest about my shit. So if you wanna meet me halfway, I have no problem doing that before I go to the dr. I have other events to be at after work so the only time I told her I can see her is Thursday and I"m not waiting that long to get a fkn tetanus shot or antibiotics!!!! WTF!!?!? Her attitude about things kinda changed when he husband stepped in. I understand that y'all wanna be sure, but I can tell you that it is my damn toe. And I was willing to meet any of them halfway. read more