My boyfriend and i came here last month for a weekend getaway, i wanted to do a surprise massage…read morefor him, this place a little cheaper than the other local salon. I would give the spa 5 stars because overall our experience there was great, they let me set up an appointment on sunday, where they are normally closed. We had Kenny and his wife do our massges and from what me and my boyfriend concluded, they were great massages and they were very professional. i dont like talking during my massages and from what my boyfriend said and what Kenny did for me they were very focused into the massage and not chatty. they both did some work with hot stones and it was a first and they were a nice surprise and felt great. the only thing i had a little issue was when i first tried scheduling the appointment, the week before coming to San Juans, the first lady i talked to wasnt the spa director but she was very nice and gave me as much information as she could until the spa director herself would be able to get in touch with me. I didnt get a call back that day so i had to call again the next day, where i couldnt get a hold of the salon after multiple calls until i left a message. the director was helpful in the information she gave me but she did seem to be rushing me trying to get my appointment down and my information, so that was little odd for me.

I was here with my sisters wedding...Shawna for hair and Annette for make up are amazing. Dana runs…read morethe place, but the quality of her work was not nearly that of Shawna for updos. All the bridesmaids but one had Shawna do her hair, and Shawna ended up having to fix the maid who didn't have Shawna do it originally. The vibe went downhill when the bridesmaid whose hair Dana did required an overhaul. Dana became openly hostile and the Bride was really upset with the behavior because it made everyone feel tense and took away from the fun of the day because having to fix the hair caused us to be really late for pictures. Several of the bridesmaids commented on Dana's attitude and her lack of customer service. Shawna and Annette did a fantastic job and the results are amazing! Annette came over to the wedding venue to do touch ups for the Bridal party. The spa facility is nice, plush and comfortable but not overdone.

I have been seeing Lib for sugaring for around 4 years now. I had past experiences that made me…read morevery cautious and extremely nervous about trying sugaring once again. She is a rare gem in a service that can be very intimidating. She immediately makes you feel at ease with her warm demeanor and welcoming smile. She takes all your needs into consideration, and goes above and beyond to put your comfort above anything else. I would recommend her for any of her treatment or services, you will not be disappointed in your decision and you will make a lifetime friend and partner in your beauty journey!

Lib is the absolute best. I wandered into Seattle ~2017, and was looking for someone to help tame…read moremy brows. I was so lucky to find Lib's service & now call her a dear friend! I go to see her religiously around once a month, and she works her magic with her Loyal Brow - Brow Sugaring/Brow Tinting. She will focus on enhancing your natural beauty - (like the best version of you), and she knows her stuff when it comes to using products that are natural and good for your skin. Here are some pics to give some context on my eyebrows before my monthly Lib visits - compared to now with my regular Lib visits. I also got her lash lift/tint once and was getting compliments for weeks.I seriously wouldn't go to anyone else!!!

my grandma went in to see bettie for a basic, simple blowout on the morning of my wedding day (july…read more19 2024). there are limited hair salon options on the island and even though the reviews for this salon were outdated, we took a chance. when my grandma arrived bettie acted like she had no idea what my grandma wanted, and she left the salon looking like a witch. her hair looked frizzy and bizarre, not at all what she wanted. a blowout is a basic staple at any salon, for any hair stylist. i wish we could have gotten a refund but no one had time to handle the situation. my grandma ended up having to get her hair done by one of my aunts. waste of $95. do not go here!

Bettie is talented as a stylist and hair colorist. Open to suggestions and has plenty of ideas of…read moreher own. She's a valuable member of the FH community.

Ok so the review I thought I was going to leave last night is different than what I'm leaving now!…read more Yesterday I got a spray tan. I'm naturally very fair and going on vacation. I've had good and bad spray tans before, never with d-light. I conveyed that I was concerned about turning orange. Heather was so delightful and comforting. I get my spray on. I look crazy. It's purplish gray. Heather said Trust the process. I drove home. I'm streaky, I'm sticky, I'm frustrated, I'm worried. 3 hours later I shower off and I have a very light greyish tan. I was initially a little disappointed it wasn't very warm. I thought "bummer this was not worth the money." I go to sleep on it, wake up....Bronze (for me) goddess!!!!! I don't know if it was the lights I was standing in the night before or if it continued to develop overnight. It's a warm tan but not crazy and not streaky at all. I love it! Trust the process! Thanks Heather!

As a guy, I've always felt a little out of place in spa environments, but not here. The staff was…read morewelcoming, professional, and knew exactly what they were doing. The owner has done a great job curating a very relaxing and rejuvenating atmosphere that is reflected not only by her, but her wonderful staff as well!

Karly was very sweet! She listened carefully what I was looking to achieve during my appointment…read more She took her time giving me a haircut, evaluated the condition of my hair and explained with great detail how to treat it. Thank you!!

I moved up to Bellingham recently and took considerable time to find a salon that had good reviews…read moreand find a beautician that was a colorist with at least 10 years experience. I don't know that many people in the area yet, so I went primarily on reviews. I made an appointment with Emilly Thompson with Grotto Hair Salon. My appointment started at 12:45pm and it went until 6:15pm. First of all, I have NEVER sat in a chair for 5 1/2 hours getting my hair fully foiled/highlighted and cut! Normally that is a 3 hour appointment. I had a sinking feeling that she was having difficulty getting my color right. Before you go into the salon, they give you an opportunity to share pictures of what you want and to write out what you are looking for at the appointment. I actually loved that. It tells me they will do their homework before you go in, make sure they have the right products on hand and have a good idea of what you want. If Emilly didn't think she could do what I was asking, she could have told me instead of wasting my time. The outcome of what I received after 5.5 hours in the chair was nothing close to what I was asking for - I showed her pictures again of what I wanted before we even started. She gave me a platinum blond, fully blended. Not remotely close to what I was asking for. I attached a picture of what I wanted to this review along with what I received the first and second time. I was exhausted after all that time and was late for a meeting. Paid my $250 plus a tip and left. I sent a message to the owner the next day and Emilly reached back out and she was able to get me in a day later. My appointment started at 6pm and ended at 9pm. Another 3 hours to correct my hair and it still wasn't right or even close to being right. First of all, you don't tell you client right off the bat that you think their hair looks gorgeous when you're in there to get it corrected. This is not what I wanted. You also don't tell you client that if "I had more time, I could have had better products available" for the second appointment. Unprofessional and clear she didn't know what she was doing. My head was back in the washbowl for almost an hour while she tried different toners to get the color right. Unbelievable. At the end of the appointment she literally had nothing to say to me. I told her this still wasn't what I asked for and disarmingly I asked her what she thought and she really had nothing to say. My hair is brassy blonde and I just dropped a lot of money on almost 9 hours of the result I received. So incredibly disappointing. I honestly don't like writing negative reviews but decided people need to be warned. I wrote the owner (Karly) two emails sharing my experience and never heard back from her. Again, how unprofessional and non customer oriented. If anything, she should have called me and asked me what she could do to make it right. I don't believe I'm super fussy about things - definitely a type B personality and go with the flow...but when you're spending $250 on highlight and cut, you should be getting a pretty darn good result. I WOULD NOT recommend The Grotto hair studio in Fairhaven. There may be other good stylists in there but how the owner handled my situation is unacceptable in my book. All in all, it's just such a bummer and very disappointing.

Clean, quaint and all smiles…read more While mooring at Roche Harbor Marina, I took in an afternoon massage. After a quick and easy check in, filling out the standard form, I was toured around the small, but well appointed spa. My locker was open with sandals and robe awaiting. After a quick wash down in the clean, large, tile shower, I managed 12 minutes in the steam room, a great way to relax before my rub down. Another quick wash I retired to the lounge with cucumber water, organic Tazo teas and Pellagreno. The gas log fire was blazing making it very warm but still comfortable as I hydrated over the latest issue of some Mega Yhat magazine. When in Rome. Sydney arrived right on time to lead me down the hall to our room. Dimly lit, smelling fresh and with heated sheets, I relaxed and awaited my 60 minute, deep tissue. Great work! Sydney is fantastic. When she asked if the pressure was ok, I let her know she could go harder. Politely she said that was almost as much as she could go but I could tell she was really trying. Very kind of her. What a great massage. After our well spent hour together, at least for me, more hydration in now a very full lounge until by final scrub down under the rain water bower head. My visits to Roche Harbor will now include a pop in to see Sydney. Thank you.

I LOVED this facial.. I was very grateful that she did not push facial product sales. I was very…read morerelaxed and my skin was very happy and renewed!

I am one of lucky ones to get an appointment with Shannon for a curly cut. I was blown away with…read morenot only her knowledge and kindness, but her skill and thoughtful way of explaining everything. I learned so much, and enjoyed every minute of my time here. When I saw how long curly cuts take I was a little intimidated, as it can be a long time to chat with a stranger. Shannon made it so comfortable and is just plain sweet! I am SO happy with my hair. I usually leave and have to restyle at home. I left with bouncy curls and can't stop admiring my hair. I'm so excited to not battle with my hair every day. Not only did I learn a ton about how to style and things to avoid, but I have an amazing cut. Thanks Shannon!!

I like that Shannon is a one-person salon. You get her full attention and you don't have to wait 30…read moreminutes for your scheduled appointment. She is personable and professional. Best massage!

I've always had trouble finding a reasonable price and good service in Bellingham. Not being from…read morehere I used to just go back to Renton every time I needed a Brazilian, eyebrows done, armpits waxed, and legs waxed. So I'm very happy I found this salon. I'm super impressed and happy with the work done. I highly recommend it! Also it's wonderful to support local businesses and I'm definitely coming back!

I've had quite a few facials in my day and Spotless is, hands down, my favorite place in Bellingham…read more(and beyond) for a facial! Jessica is extremely knowledgeable and professional. She is truly the best at what she does. My skin always looks amazing after seeing her! I love going so much that I've made it a priory to schedule an appointment every six weeks; with the maintenance pricing that Jessica offers, it's affordable and the benefits to my skin are so worth it. Also, it's just incredibly relaxing! You owe it to yourself and your skin to book a facial at Spotless ASAP!