If you're looking for someplace local, this is the place. Don't let the small town fool you…read more Chelsea is a small town girl with city style. She could work at any major salon, yet she is right under your nose. The salon is clean, comfortable and convenient. They have online appointments as well. It's nice to not drive into Rockwall to get my doo on!

This is by far the worst experience I have had with a hair salon. I went in for a consultation with…read moreChelsea and was very clear of what I wanted. I went in to get it done a few days later and she talked me out of what I originally wanted. Once it was done I was left with a dark blonde/muddy grey-ish highlights rather than the all over light grey I wanted plus, the tones were uneven throughout my hair due to the fact that she used two different volumes on different parts of my hair. She reassured me that if I came back in about a week, she would reapply the toner and my color would be closer to what I wanted. I left the salon unhappy and upset. Two days later I washed my hair and almost every bit of the color washed out. As days went on, my hair began to turn brassy, gold, and even blended with my darker color. I asked what she could do to fix it and made it very clear I needed it bleached again, but she insisted on having to charge me again for bleaching it. I then spoke with another hairstylist who advised me that it wasn't bleached light enough to begin with for my desired color and that the stain would not turn out how I wanted. Unable to get to the salon, I text Chelsea about the issue. A WEEK later I received a reply. Still extremely unhappy with how it turned out and her willingness to correct it, I asked for a refund. I was then told she did not give refunds and I had a 7 day period for her to change anything. Had I known her policy beforehand, I would have been more persistent at the salon that it was nowhere near what I wanted. My advice is to stay away. And if you do venture to try this place out, please be 100% confident your stylist knows what you want and that she is confident in what she is doing. I'm now out $130.00, have extremely damaged, nasty brassy hair, and am having to pay for someone to fix the mistakes she made.

Mother of the bride, booked and confirmed for 8am updo style day of wedding. Blake-Leigh never…read moreshowed!! To make matters worse, Instead of an apology, I was told "It is what is is, accidents happen. Overslept after long night with kids. I was doing you a favor anyways coming in before I open" I asked weeks prior if 8am was an option, she said yes no problem. My main complaint as a business owner myself is the lack of professionalism. If you make a mistake...you apologize and own up to your mistake. You don't say, it is what it is, and mistakes happen with no apology to a new customer. I would never say that to a customer and be so rude. That says a lot about a person. I would prefer to give my business to someone else.

Blake-Leigh, by far, is amazing! I have dark, not so thick, hair and it is tough to bleach. She got…read moremy hair to lift the first time and it's still as healthy as can be! Also, she listens to you. If you only want an inch of dead ends cut off, and you should get three, she will recommend that you take off the three inches but won't just chop your hair off. (Which personally is always a huge scare for me - I want a hair stylist that will listen to my wants/needs). Highly professional, friendly, honest, and very well educated on her profession! You won't be disappointed. My daughter loves to visit Blake-Leigh for hair cuts as well. She is 4 years old, a little shy, but she LOVES Blake-Leigh. It makes hair cuts a breeze! No hair cut jitters. Again, Blake-Leigh is highly professional and great at what she does.

I'm new to the area & I've been looking for a new home salon. After having a few bad…read moreencounters/experiences with other local stylists, I set off to google and came across this salon & it did not disappoint. Amanda aka Joni is absolutely incredible! She did what no other stylist wanted to attempt due to me having SO MUCH hair and it being SO LONG. She achieved the color I wanted & CAN WE TALK ABOUT THE CUT? Not only did she fix what another stylist chopped (I had a mullet) but she left the length and I now have the MOST BEAUTIFUL BUTTERFLY CUT! I've been to a couple high end salons and paid a pretty penny and have never been this satisfied before, I am OBSESSED! On top of talent, she has the BEST personality & customer service. She even taught me about how the difference between a butterfly cut, long layers, & face framing layers bc it's not all the same! You will not regret booking with Amanda (Joni), you'll laugh, you'll learn, & leave with amazing hair!

Joni has been cutting my hair and doing my blowouts for about a year now, I absolutely love her,…read moreshe does a great job and she has a great personality!

I just had one of the best salon experiences ever! I met Nancy and she is not only a great hair…read morestylist but also a great listener. I felt like I was catching up with an old friend. I decided to get a haircut and full highlights which it took about a little over 3 hours & I really enjoyed the entire experience. I have found my hair stylist!

Love this place! They always do a great job scheduling appointments. Also, the salon has a…read morecomfortable, friendly, and feminine vibe which I love. PS: Amber is awesome!

My hair is growing out from Pixie length, and my highlights were long overdue. Kennedy did a…read morebeautiful job. We also ordered tape in's to fill in the uneven pieces in the front. She was professional and we had a nice conversation. Overall, great experience.

Pass this place by. I wish I could be writing a review about how good they are at cutting and…read morecoloring my hair, but I never even got the chance to inquire about my hair or even an appointment because I am a male, and possibly, also because I am a Latino, in Texas. Earlier, I was doing my late afternoon, early evening neighborhood walk. I was wearing hiking boots, blue jeans and a very expensive wool flannel. Uhmmm, it being Texas, this is all acceptable clothing attire, in the winter. As I passed by this establishment, I finally saw an employee working. I was thrilled to see someone here because I've been trying to call them for an estimate for a hair and color and possibly make an appt. They never answer the phone. Ever. I can show numerous calls during work hours. I've even attempted to leave a voicemail but it was always full. Anyways, I walked up and before I could get to the door, I was greeted by an employee or the owner with a very cold "No thank you" There was something more to that "no thank you" as well. There was was something I have felt before, many times throughout my life and several times here in the Great State of Texas, and that is, preconceived ignorant hate filled racism. Let me explain something else about myself. I am a Latino. I am an American first and foremost, but I am also an American, Born and Raised, wave the flag, Proud of my Country, American. I can also add, my parents were born and raised in America, as well as their parents and their parents, in fact, my Family has been in America even before it was even America. There are no green cards among any of us, only BIRTH CERTIFICATES. Aside from the shrill "no thank you" as if I was anything else, other than a customer, she, the employee, was very quick to brush me off and tell me call the number. I explained to her that I have tried to call repeatedly and to no avail. I explained I am just returning from my walk and that I live around the block, but the look of unprovoked terror or hate or, I don't know what was in her eyes, but it certainly was NOT what one would expect as a possible customer. I'm not sure what her back story is, but I could see she already had a Pre-conceived story of me. I left mid sentence and walked home frustrated, upset, and sad, because I was sure she was going to call the cops on me any second, just for inquiring. This being a small town and me new to Texas and this town, I was not sure how I'd be greeted by them. I wear a Back the Blue and I support my Local Police, rubber band bracelet, and still, in 2019, I am concerned about my rights and safety with Police, because of my color. This entire experience lasted all of maybe a couple minutes, but it will be a memory and learned experience of mine for an entire lifetime.

If you are going to cut off your flowing locks and instantly regret it, at least go somewhere where…read morethey know what they're doing! I had hair nearly to my bum when I got an impulse to cut it. Went to Lourdes and showed her what I wanted, a cute short cut with TONS of short layers. I knew the second that I heard the first snip that I had made a terrible life choice... my hair!!! I spent the rest of the time avoiding the mirror trying my best not to cry, as I watched my hair fall around me. When it was time to turn around, I held my breath... then I saw it. The prettiest haircut I'd ever had, I loved my long hair, but damn I looked sexy! My horror turned to amazement as I took it all in. I rushed to the door excited to take a selfie to send to everyone I knew, and some I didn't! Lourdes, you are a magician!!!! You have a client for life

I am online to order a wig. I went in and asked LuLu for a shampoo, cut and blow dry. She…read moreshampooed my hair and dried it and I asked are you not going to cut it? Big mistake, she cut my hair dry and I have never been so BUTCHERED. I emphasize butchered because that is best way to describe all the big gaps in my hair.

I love the fact they can make appointments that fit my life. I come in for hi lights and a cut…read more Both are great, absolutely love how my hair color looks. I get so many compliments. I love the vibe. You come into so good music and great energy.

I've gone to Upper End Salon now twice. The first time I had Kelle, I wanted to change up the color…read moreand she NAILED it! Then when I went back I had Cristina and I felt very relaxed, she educated me on my hair, and at the same time did exactly what I asked and exceeded my expectations! :) I have never had anyone be able to lighten my hair but stick to my natural color the way she did. Highly recommend the two of them!