I recommend never EVER going there. The staff was seemingly nice, but completely incompetent. Horrible Horrible Horrible!! I called the salon a week prior to confirm the salon had stylists capable to provide the service I was seeking (dying my hair a vibrant burgundy with a violet base/undertone w/o damaging it with bleach, turning it black or a brassy color). I spoke first to the receptionist to CLEARLY define the service I wanted & EXACTLY the color I did not want. I was then passed on to a stylist, Gina, who apparently had the knowledge to confirm if it was possible to get my hair the color I wanted w/o damaging it & w/o turning it black or a brassy copper color. The answer was yes over & over again. My appointment was made at that point with a different stylist, & the receptionist stated I would just have to let the stylist know the service I am expecting to receive as well as my concerns the day of my appointment & everything will be fine.
I then go into the salon & again CLEARLY define the color I want AGAIN with great specificity to my stylist, Krystal i.e. "I would like my hair a vibrant burgundy with a violet base/undertone w/o using bleach, & what I do not want & am afraid of is my hair to be any darker than it is now, especially NOT a black color with a tinge of burgundy in the right sunlight. I also do not want that copper, brassy, orangey color in my hair at all." I explained specifically what I wanted & reiterated the fact that everyone continued to say it was possible w/o bleaching. I wanted to be certain we were not bleaching my hair & voice EXACTLY what I want & the color I don't want... along with all of my concerns of how other stylists tend to go TOO dark & use chemicals that damage my hair. My stylist, Krystal also stated it would be no problem at all. After her first attempt, my hair was pitch-black. I held back the tears as she apologized repeatedly. I stated that this was exactly what I DID NOT want & was afraid of. She apologized again & again. I was asked to pay now & make a second trip to the salon the following morning because she of her terrible mistake & the fact that new problems arise with such a dark color. With my hair black it makes its now harder to achieve what I was expecting let alone w/o damaging my hair. It was a lose-lose situation.
Giving her the benefit of the doubt & assuming she could still salvage something, I agreed to pay now & return tomorrow as long as she was certain she could provide the service I am paying for, otherwise I am not paying for a service I did not receive. I went back, for yet again, another FAILED attempt. After I came back in she tells me we have no choice but to use bleach & strip my hair. I was horrified. If she had been honest after her first mistake, I would have left immediately w/o paying the first time & dealt with the miserable black hair & not be in the current situation.
I told her that the ENTIRE reason I came to this salon is because I was told it had experienced stylists capable of providing the service I was seeking WITHOUT bleach. I decided against bleaching my entire head & opted for some low lights minimizing damage to my hair. However, at this point I am extremely upset since I would not be getting the all-over color I wanted. But thought, at least I would get some highlights of burgundy & hopefully it would lighten up this super dark hair of mine (still, this was a last resort since she messed up & was NOT what I originally wanted). The second time was again nowhere close to the color I wanted & a completely different result from the all over color I originally asked for. The stylist again apologized several times & consulted with another nearby stylist on how she could get this right. She was ready for round three when I finally had enough! Unfortunately for me, I didn't have the luxury of spending my day sitting at the salon playing Russian roulette with my hair. Either she could do it or she can't. I was only in town for business & leaving that day, I was out of time, completely frustrated & ultimately left after leaving her a $10 cash tip for her time. I asked to speak with a manager or the owner none of which were there. I asked if they could contact one. They chose not to try & contact either one. At that point, I explained to the stylist as well as the receptionist that this is the second time she has messed up my hair & that I am not going for round three, & honestly couldn't even if I wanted to as I was leaving town immediately after my appt which she also knew. I felt taken advantage of. No amount of apologies can fix my hair now. I explained that I would not be paying for a service I did not receive & how I was completely inconvenienced because of her drastic mistake. I had to come out second time to the salon & waste my time & gas. Now that she dyed my hair so insanely dark, I will not have the chance to get the color I wanted w/o bleach until it grows out. BEWARE! read more
