I am not one to leave reviews, even when I have poor experiences. However, I am out of words with…read morehow Gloria Bueno, the salon manager, handled what should have been a quick phone call. On 1/26/2021 at 11am I went for a consult with Jordan (an amazing stylist who I think is very friendly, sweet, and does good work). I paid a deposit of $195 and scheduled my appointment for 2/1/2021 at 9am. They did not have the hair in stock so this is why I had to wait. The next morning, there was a major loss in my family and I was left with everything in my hands. I had to relocate for the time being to Houston, and wasn't sure when/if I would be able to return to Dallas. I informed Jordan right away to respect her time and give her an opportunity to book someone else during my time. She told me to contact Gloria to get any refund/exchanges handled. Now that the funeral is over, I had time to quickly call the salon. I called on 2/1/2021 at 10:56am. I stated my name and gave all the details of the situation, then said "I just wanted to see what my options were regarding the deposit." Gloria's response was telling me that I didn't cancel my appointment, that my appointment was last Monday (which would have been 1/25/2021), and that I screwed Jordan over, costing her a whole day's worth of money. So, not only did she clearly not listen to anything I said, and not only did she completely disregard the fact that I just lost a major loved one, but she proceeded to fabricate some false timeline and tried to tell me how I costed both Jordan and the salon. I tried explaining to her the dates and information, but she insisted she "had the facts" before putting me on hold. After a couple of minutes on hold, she returned and FINALLY asked for my name to look up my information. Meaning, she was making everything up until this point. She then saw my correct information and timeline, didn't apologize, and said "Well we just don't do refunds. We never have, it's a salon policy. I can reach out to the salon owner, we can maybe give you salon credit." At this point I was just shocked by the chain of events in this phone call, especially since I wasn't specifically asking for a refund anyways. I knew very well a deposit meant that I would likely not get refunded. I had every intention of coming back to the salon if I were to return to Dallas. I asked her if I could speak to the owner, and she declined, stating it was private information. I then finally told her that I was just really shocked by how she handled the conversation and felt it was wildly inappropriate and unprofessional. She laughed, said "sure," then hung up on me. I don't even care that I am out $200, that is meaningless to me after the loss I am dealing with. But I do care that Gloria Bueno handles her role in this manner. I hope the owner sees this at some point and reconsiders who they put in charge of their business investment.
