I love the fact they can make appointments that fit my life. I come in for hi lights and a cut. Both are great, absolutely love how my hair color looks. I get so many compliments. I love the vibe. You come into so good music and great energy. read more

See all

I've gone to Upper End Salon now twice. The first time I had Kelle, I wanted to change up the color and she NAILED it! Then when I went back I had Cristina and I felt very relaxed, she educated me on my hair, and at the same time did exactly what I asked and exceeded my expectations! :) I have never had anyone be able to lighten my hair but stick to my natural color the way she did. Highly recommend the two of them! read more

Upper End Salon - Cristina's is amazing!!! - Hair Salons Near Me - Wylie, Texas

See all

Cristina did an absolutely amazing job!! I have long thick curly hair and wanted long layers with face framing pieces. She started the consult by asking all the questions regarding length, layers, wishes, and what I normally do with my hair. Next she washed my hair and began the haircut. Before styling she let me see what my natural curls would look like with the cut and asked if I liked it or wanted anything different. It was perfect and I was in love. I highly recommend upper end and Cristina! Shes amazing and the salon vibe was down to earth. I will be back read more

Upper End Salon - Hair Salons Near Me - Wylie, Texas

Great service and super friendly staff. I got my root touch up and a haircut and they made sure i stayed within budget. read more

Love this salon! It is a hidden gem in Wylie and not far from Lucas/Allen. Best hair color I have ever had. Even better then my previous hair place in LA. Ask for Kristina! Highly recommended! read more

Syrina is a wizard with hair. First of all she's super approachable and sweet. Very friendly and easy to talk to and make coverage on with. Secondly she made sure the entire time I was comfortable (asking if the bleach was itching my hair, asking if the sink bowl was hurting my neck, asking if the clip on the colored hair was pulling/hurting). I've never been so taken care of at a salon that i legit felt like a celebrity haha Third, she is incredible with hair color. It's so vibrant. Dare I say it? I felt beautiful. She had a customer for life. This salon is so welcoming and friendly. Everyone there was smiling and nice and all supported each other in helping and clean up. Everything was clean and spotless. No stained mirrors or hair all over the floor from last week. Very clean and organized salon. No clutter and the music was amazing. Rihanna and post malone yes please. Stoney is very nice and professional! Love this salon and so thrilled to have found my perfect place to get my hair done! Thank you syrina so much. Please go see her for any fashion hair colors you need! read more

Gave this salon a try to make my home. Had 5-6 appointments and there was an issue with 3 appts. One appt root color was not matched, one appt cut was done unevenly, and one appt Mari ran out of time and pushed me off onto someone else. Maricarmen does not use any blow dry products or leave in while styling the hair at end of color. My hair was also left feeling very dry. I spent over 1100 on my hair appts in less than a years time for the work to be sub par. read more

Upper End Salon always has my back!! Chrisi did my balayage, and she was fantastic in understanding what I wanted and flawlessly executing it. Stoney, the receptionist, is also so warm and helpful, using his time outside of working hours to get my weekday appointment booked. The salon atmosphere is super peaceful and zen. Prices are also very reasonable!! I HIGHLY recommend. read more

Upper End Salon - Hair Salons Near Me - Wylie, Texas

See all

I would rate this place and Luis a 0 star if I could! The absolute worst experience I've ever had at a salon. I literally left the place in tears with how bad the color was. I came in a honey to light blonde, asked for a strawberry blonde with a balayage look and left with nearly black roots and brunette at the bottom. I brought in 3 pics and all I said I wanted different was that I wanted to roots to blend in with my natural color. Obviously my natural hair color is not super dark as I am a natural blonde. I have no idea how we got from me coming in blonde, asking for a little red to be added and left a dark brown brunette. When I told him I didn't like it they immediately scheduled me to come in to get it fixed, well on the day they were having me come in I got a text saying he needed to cancel and could not accommodate me for another 5 days! Then when I called he continued to tell me how he didn't see much of a difference in the end result and the pics I showed him... idk maybe I'm the color blind one here, but you can be the judge of that (all before, Example pics and afters are attached) Please don't make the mistake I made and go to this place for color!! I am having to go to another salon, last minute, to get this fixed before I have to go to work like this. Absolutely horrified, this salon and Luis completely ruined my once healthy hair! Update: In response to Kelles reply below... yes I said the F word... but let's be very clear here, none of my foul language ever was pointed at a person. I was extremely upset that they "ruined my F**ing hair." I was also extremely pleasant and repeatedly let them know I trusted they could fix this when I was AT the salon and would return 2 days later for them to make it right. It was not until they called to cancel and told me he stood behind his work and didn't see much different in the end result to the pics I shared that I dropped an F bomb (ultimately he was trying to blame me for this.) Let's not lead people to believe you're the victim here. And while they did not charge for the color. I now have to go to another salon and pay for a color correction because they canceled my original appt today. Not to mention I never needed to damage or bleach my hair, and now to correct his mistake my hair is going to end up much more damaged, something I would have gladly paid twice the cost to avoid! Also see attached picture for the communication with front desk associate, no belittling.. instead he ignored me. read more

See all

Ask for Maricarmen Gutierrez. She's the best! Amazing job! She helps you and guide you in your needs. They all are nice at the salon. Great customer service read more

Upper End Salon - Before and after - Hair Salons Near Me - Wylie, Texas

Love this place. I have very thick wavy/curly hair and I'm super particular about how I like it and they've never done me wrong. Been going here for years but finally getting to writing a review. You can text them to schedule an appointment which is so convenient! Stoney, the receptionist walked me to my car with an umbrella to protect my fresh blow out read more

I went through several hair salons before I found Luis through a substantial amount of positive Google reviews back when he worked in McKinney. I've been getting my hair cut by him for over a year now, and have happily followed him to his location in Wylie. Every time I go I just tell him the length I want and some general descriptions and to do whatever he think me will look good. He always delivers. Doesn't hurt that he is a super cool person and easy to communicate with. We like talking about positive things that are going on in our lives, and my visits to get my haircut seem to mark pretty remarkable milestones for both of us! You won't regret getting all of your hair needs handled by Luis and his staff. Highly recommend!!! read more

Upper End Salon - Hair Salons Near Me - Wylie, Texas

Luis is the MAN! I love coming here to get my hair done and I always get so. Many compliments. The team works together well and I could not be happier! read more

I cannot say how pleased I am with my new beautiful hair color. Mary Carmen did an amazing job. I appreciated her confidence and her technique was on point. She was very educated in making me icy blonde. I will definitely visit the salon again when I am in town read more

Upper End Salon - My beautiful full highlight - Hair Salons Near Me - Wylie, Texas

Absolutely terrible. But looks are deceiving and so are some of the stylists, Owner, and Receptionist. I found this salon on yelp and was so excited all the work looked amazing. I went in for a consultation and talked to the receptionist a few times to get that scheduled and I was very impressed with how attentive he was. When I got there he was super super nice. And my stylist Jennifer the vivid specialist at the salon seemed very nice. We were on the same page with the consultation. Yes my hair is damaged and I would have been fine if she chose not to work on my hair. But she seemed very confident she would handle it even excited. So skip to hair color day still very excited still feeling like me and stylist were on the same page. Skip to end result. Absolutely not. I have the blonde I wanted when I walked in the salon wanted a pretty purple base to get rid of the boring brown I had, and a purple Balyage. Which was all stuff we talked about. I ended up with a dark brown almost black base, a purple that didn't take all the way which she didn't offer to do another application and a ugly whatever color concoction she made on my blonde. I wasnt happy she even stated herself "not what I had planned for this" So her and the receptionist (receptionist is the owners brother) said give it a week if your not happy we will fix it for you. He said my sister is the owner she will make it right for you !! He gave me his personal salon card. They took pictures of what it looked like when I left the salon. Well it obviously wasn't what I wanted so no use in waiting a week. So I called the next day Once again he was very nice and we scheduled a day to fix my hair. So I go in today to get it "fixed" and I get 100% railroaded by the Owner/stylist and the stylist that did my hair. Owner says your hair is damaged nothing we can do to fix it we will give a 30% refund. The reason your hair is purple on the bottom is because the purple bled on it. 1000% not what happened and my stylist knew it and she stood there like a coward and said nothing ! They both lied to me and tried to talk to me like I was stupid which I dont appreciate. I wanted to make the owner understand I wasn't being irrational that her stylist did this to my hair. She wasn't hearing it. I refused the 30% refund because thats bullshit. she asked me to leave and I wouldn't so she said she was going to call the cops on me. And I said ok I will wait for them to get here. I never signed anything that said I would accept a 30% refund (50 dollars on a 150 service with a 20 dollar tip) i think not. The super super nice receptionist turned mean as f**k and yes I was alittle overwhelmed im also pregnant and have anxiety I kept telling them I wasn't trying to be rude they just were trying to rip me off. And tried to make me feel bad for "only leaving a 20$ tip" ended up getting 100$ back but they wanted me to sign a paper saying I wouldn't leave any bad or negative reviews. I was soooo overwhelmed and done by that point I started crying. Left that salon in tears. The beautiful salon where everyone seems so nice turned into mean girls. So all in all they are deceiving and thats a shame because I was so excited when I found them. Honestly owner made me feel like she looked down on me like she was better than me or something like I was begging for my money. No treat your customers right. I would have been a loyal customer. read more

Upper End Salon - What I Wanted/What I started with/What I got - Hair Salons Near Me - Wylie, Texas

I wrote a review on June 17, 2021 . The response I got from the business owner includes a statement saying I was not truthful about my hair color. I was truthful about my previous hair color experiences. I wanted to make sure it was stated and I did not make any false statements about my hair color in original review. read more

Luis is awesome. I always dread haircuts and put them off too long, but Luis and his staff made me comfortable right away and I got SO MANY compliments on the cut. I'll definitely be back. read more

Got my hair done here several months ago by Luis. The conversation was forced and awkward. I came in for a cut and color. I had some blonde in my hair and just wanted an overall color that matched my natural color. I'm a light brown. He had an assistant that did some pieces on one side while he did the other side and the back. Then another new client came in and he did a hair cut on her. My hair processed for a total of 55 minutes. I was there for 3 hours and 15 minutes. I know this exact time because I told my husband it would take 2 and half hours and we had set a lunch date. While Luis was dying my hair he frantically ran over and put a towel behind my back.... But it was too late. My white summer sweater was completely ruined. Hair dye all over it. Finally, after hair cut, Luis gave to another client, he comes over after I'm shampooed and cuts and blow dries my hair. It was red. My anger matched my hair. I made a comment like this is way more red than I was planning and he laughed it off. I felt like I went to a high school friends house to get my hair done. He took the price of the cut off the bill due to ruining sweater. But ultimately, I walked out with red hair and ruined sweater. Total loss. I called back and set a time to "fix" my hair but I ended up getting a cold and had to cancel. I honestly never want to step foot in there again. I also want to add that when I did talk to the female owner, I told her that I really didn't want to waste another hour of my work to come in and tone my hair. It should have been done right the first time. Judging by the other reviews, it looks like the female owner is probably the only good hair stylist here, so if you're gung ho on going here, probably best to request for her. read more

Upper End Salon - Red hair - Hair Salons Near Me - Wylie, Texas

If you want your hair to slay and look its best I highly recommend Maricarmen at Upper End Salon. She always makes me feel and look my best. I have been a client of hers for over a year now. I get balayage and hand-tied extensions with her. My hair has truly never looked better!! read more

Thank you thank you thank you for the warm welcome and excellent service. I was able to make an appointment through Yelp's messaging service and the staff at Upper End was able to accommodate me quickly! I was greeted and introduced to the family that owns the salon. My stylist, Maria Carmen, took the time to listen to me but also offered some input on color etc...which I really appreciated because I don't have a lot of insight. The end result is gorgeous and while it's a little different than what I expected, I love it. I have no regrets. I'm in the middle of studying for a test and entire process and result of my appointment made me feel so beautiful, inside and out. My stylist also took the time to teach me how to curl my hair which for someone who doesn't have a lot of skills in the beauty department, meant a lot. Really looking forward to returning and bringing my friends and family with me. read more

Upper End Salon - Hair Salons Near Me - Wylie, Texas

I absolutely love this salon! All the staff were super friendly!! Luis did a fantastic job on my hair! I left feeling so fresh and beautiful! I most definitely be coming back!! read more

By far the best salon around. I've been going to Kelle for almost 2 years & I've never been disappointed. She listens to what you want & explains the process of how to get there. She cares about her clients & their hair! Before I found her I had been going to a couple different hair stylists who would want to do it all in one session & while that sounds awesome, it's NOT! My hair was so damaged & ruined. When I met Kelle she wanted to get my hair back to healthy & beautiful. You have to trust the "process". It's so worth it. She is honest about where your hair is and what it will take for it to be where you want it. She truly cares about her customers leaving happy. Apart from being amazing at what she does she's a beautiful person inside & out! They run the salon to the comfort of their clients. It's clean & so cute! You leave feeling like a million bucks without breaking the bank! Let's just say I've found "my" go to person for my hair & so does my family actually! She's also cut my 4 year olds hair & at first I was nervous on how my daughter would do but they made her feel like it was nothing to worry about. Let's just say my daughter now "asks" to go get a haircut! If I could give her more stars I would! read more

See all

I went for a trim and layers and Kayla was my hair stylist and I loved the end result!! She did such an amazing job and I'm so glad she actually listened to what I wanted. She was also very sweet and made conversation with me:) Would HIGHLY recommend this salon, and ask for Kayla!! read more

The stylist and staff at this location is the reason why I will never go to another hair salon. Kellee is my go-to girl and she always does amazing!!! She's realistic about my wants/needs and cares about my hair health. If you're a brunette that wants to go platinum, K will inform you of the process and take it easy in baby steps, instead of frying your hair, and that in itself is genuine and shows the true character of the stylist/owner. I'm never disappointed here and highly recommend this place to everyone! read more

If I could give ZERO stars I would!! I have visited this salon 2 times prior but the stylist I had previously seen was no longer there so I saw a different stylist for just a basic haircut. Worst decision ever! I was left with uneven, chunky layers and half of my longest layer was just chopped off!!!! The stylist, Hayley, clearly had no idea what she was doing and should not be cutting hair!!! I went to another stylist elsewhere to get this botched cut fixed and ended up having to cut off about 4 inches just to get the cut to look even and normal again. I went back to the salon to show them the photo and ask for my money back and the owner was extremely rude and refused to refund me saying that since I didn't come back to get it fixed with them they would not offer me a refund. Why would I return to a salon that botched my hair already?!?! The owner didnt even offer an apology!! Horrible experience and will never be going back! read more

Upper End Salon - Botched haircut! - Hair Salons Near Me - Wylie, Texas

I got a balayage with Kelle and it turned out beautifully! I will definitely be going back and I would recommend this salon to anyone, especially if they want their hair colored. read more

I haven't had a professional haircut in about 6 years and today I finally worked up to doing it. If you know me you know I'm particular when it comes to my hair. I don't like people touching it bc I never know if the result will come out to my liking but Luis and his team did their thing with my hair! I walked in as Val and came out as Valeria. My hair is still a length that I feel comfortable with all while being HEALTHY again. I can't even begin to describe the immense appreciation for this place and the people in it. They actually make you feel super duper fancy and it's all at great pricing. I think my hair found it's forever home here and I honestly can't wait to go back in 3 months! The 15 mins drive from Rowlett is well worth it. Outstanding! read more

Amazing customer service! Always welcomed with a warm greeting and walked to my chair! I come for a fade with Luis and he never disappoints.HIGHLY RECOMMENDED (Everybody does wear masks) read more

I'm happy for everyone who had a positive experience at this establishment but that was not what happened to me. I had a color done on the 18th and it had faded by the 21st, by A LOT. I called and went in the have it evaluated only to be told by the girl that did my hair that she didn't have much experience with red. Would have been good to know beforehand. So they said I could come back in to have it fixed. I didn't really feel comfortable going back to her, for obvious reasons, and I was told they'd set me up with a stylist who had experience with red - which I agreed to. Not an hour later, I got a text that stated the other stylist was busy and they wanted me to stay with the same stylist since she knows what all she did with my hair. Again, I stated that I'd rather not and their response was that if I wasn't confident about it, to go somewhere else. I liked the haircut, but I feel like if they can't make better accommodations that they should give atleast a partial refund. When I asked that, I got no response. Needless to say, I won't be back. The customer service, or lack of, was off putting. When you pay a lot of money for a service, you expect it to be good. read more

Upper End Salon - Day 1 was what was done and it looked good. 4 days later, this is what it looks like. - Hair Salons Near Me - Wylie, Texas

as soon as i came in i was greeted and attended promptly. was reassured that my appointment was still on time. my barber luis ayestas cut me in great fashion and understood exactly what i wanted in my cut. i also kelle taking great care of her clients really understanding what they are asking for in their cut and style. the front desk stoney is a awesome very attentive to detail and keeps the salon at an amazing flow with keeping them inform of the time and who is there ready for their appointments. all in all i have found my salon! read more

The staff was more than amazing, everyone was very friendly and knowledgeable!! The stylist truly cared about perfecting my hair and even made helpful suggestions (which was great for someone as indecisive as me). I would highly recommend you book an appointment at this salon! You will not be disappointed :) read more

I booked an appointment last minute for graduation and Kelle still took me in to color and style my hair perfectly!! Have been to this salon multiple times and they always leave my hair looking amazing! Definitely recommend if you're looking for a new hair salon to try out, customer service is 10/10 as well! read more

Love Chrisi and the rest of the staff is great as well! My hair always looks so good when I leave.

Kelle is amazing! My hair was a mess. I colored it myself during the pandemic. It was really dark and the color was muddy and uneven. Kelle did a full highlight. It's beautiful. I've never left a salon so happy. The salon itself is really tastefully decorated and it's comfortable. The entire team is friendly and welcoming. I am looking forward to my next visit. read more

Maricarmen is the best, she did a wonderful job on my hair color. My hair tone is red, and she made it exactly the cold tone I really expected. read more

Maricarmen did a stellar job cutting and coloring my hair! She worked her magic and was able to get an old pink (at home) dye job out of my hair! She's very sweet and really wants to give her clients the best service possible. read more

I just moved to the area and I am so glad to have found this Salon. The staff was very friendly and welcoming. Maricarmen was my stylist and she did absolutely amazing on my haircut. She listened to how I wanted my hair done and was so precise with the cut as well as styling it. My hair has never looked better. read more

Louis with Upper End has done both mine and my husband's hair for years! When he left his previous salon, I was so sad that I may have to start the tedious process of finding a new stylist all over again. Alas, we were able to locate him at his own salon!! Upper End is beautiful and clean, the staff is so friendly - Stoney, the receptionist, is lovely and warm. They gave me an appointment first thing in the morning... I'm almost sure it was before they even opened just to make sure I was seen. I was chatted with by a sweet woman who was just finishing cosmetology school. Louis is as talented and perfect as ever. My husband went and had the same experience. You will not regret checking out this salon and making great connections with the people there. read more

I needed a haircut after months and months of staying at home. Did a quick search and found this gem close to my home. Not gonna lie, I'm a sucker for modern clean decor and this place is all about it. I messaged them on Instagram and got a reply right away. I went in for a haircut and Luis blew me away! He took the time to listen to my visions & made sure I would get exactly what I wanted. Well the man did not disappoint. He even showed me different ways to style my hair OMG! I'm glad I found Upper End because I'll be a regular customer read more

Staff is great. I enjoyed the vibe they had going on. I went in with some crazy orange patchy lightened hair.. also my hair is super long. It took a long time but they really had a good idea of what to do about it. They matched the color of my roots and did highlights to get rid of the patchy thing I had going on. I didn't expect it to be perfect, but Christi nailed it. It had Dimension and it looked almost exactly like my natural hair!! I was very pleased with the results. Don't let the bad reviews discourage you, I'm 100% sure that they have more happy customers than unhappy. read more