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3 months ago
I rarely leave negative reviews, but I feel obligated to share my experience. My stylist was Jen G. I came to the salon with multiple inspiration photos and had a detailed consultation about the look I wanted. I specifically requested a cool-toned ash balayage with depth at the root and brighter ends, and I clearly communicated that I wanted to avoid warm, golden, or brassy tones. In fact, warm golden tones were my one clear "hard no." When the service was finished, the result looked much more like traditional highlights throughout the hair rather than the balayage effect shown in the reference photos. The color was significantly warmer than what we had discussed. What was most frustrating was what happened next. During the blow dry, I asked what toner had been used. I was told it was a golden blonde toner and was also told, "I know you didn't want that, but I had to use it because of chemistry. If I used the color you wanted, your hair would have turned green." My concern is not that professional judgment was used. My concern is that this conversation happened after the toner had already been applied. If the original plan was no longer achievable, I would have appreciated being informed beforehand and given the opportunity to discuss alternatives and make an informed decision about how to proceed. I like to be given the opportunity to consent, not have it stripped from me. I was polite and respectful, but I expressed that I was unhappy because the final result did not resemble the inspiration photos I had provided. Initially, my stylist agreed to a correction appointment. After further discussion and after I contacted the salon in hopes of speaking with the owner about alternative options, I never received a call back. Instead, my stylist later informed me by text that she had heard I spoke to a colleague in an unprofessional manner. That allegation was surprising and upsetting because it is simply not true. At that point, the stylist stated that she no longer wished to continue with the corrective service and offered a refund. While I appreciate receiving a refund for the service itself, the gratuity was not refunded despite the refund being described as a "full refund." The most disappointing part of this experience was not the hair color itself. Hair can be corrected. What left a lasting impression was the breakdown in communication, the lack of follow-up from management, being accused of behavior that did not occur, and ultimately losing confidence that my concerns were being heard. Others may have a different experience, but unfortunately this was mine. Stylist was Jen G. read more
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More info about Studio C
4320 S Settler Dr
Ridgefield, WA 98642
Directions
(360) 887-0622
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Visit Website
http://studioc-hair.com
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