A bit of back story, I prior to coming to this studio had been dying my hair a dark brown color for around 3 years, with professional hair dye. My natural hair color is a dirty blond almost sandy brown color. When I had called the studio to schedule an appointment, I gave a brief over hair history and stated how I would like to return to my natural hair color. I was quoted 315$ for an all over bleach and dye which I was told should give me the results I wanted. I came into the salon 4-11 and was met by Kendal, who was confused as to what I wanted since in her books she had me down as a bleach root retouch. I then explained to her my hair's history and what I wanted done, she recommended me to get a bailage. I know nothing about hair in the slightest, so I responded I don't care what you do as long as my hair grows in natural looking, and I don't have to die it again. After approximately 3 hrs I left the salon, not pleased since my hair did not look much lighter but not angry yet. When I got home however, I looked closer at my hair and noticed only the top layer looked ok, everything underneath was patchy and there was a very evident line of demarcation in my hair where my roots ended and the dye started. I was extremely upset and decided to call the salon to make a complaint. I felt as though the 215$ I paid did not get me closer to my goal and my hair looked worse than when I first walked in. The owner of the salon offered to fix my hair for free, I accepted and stated how I paid less than I was quoted and was willing to pay the difference if I got the results I wanted. An appointment was scheduled but canceled by the owner for what I felt was a valid reason. After weeks of trying to contact her over text message to reschedule I finally decided to pay another professional to fix my hair. She took one look at my hair and was more upset than I was, she told me how many patchy spots there were and how evident the line of demarcation was. I then called the studio 391 to ask for a refund, I left a message and never got a response. I would NOT recommend going here, my hair looked terrible for weeks before I broke down and got it fixed because I could no longer deal with how ugly it made me feel. read more