IF you're looking for a dependable and respectable salon for your special event, I would NOT recommend Studio 1514. The business owner and staff were all a complete let down. The owner NATALIA GUILLEN, has no business sense nor tact. The stylist were average if that., I had my daughters quinceneria at the Adolphus on Jan 17, 2015; thinking I should go with a local salon, the Adolphus referred me to Studio 1514. I booked my appointment for 16 girls and paid cash to hold my reservation back in September as requested. In October,
I walked into the hair salon, requested my total balance and I paid it in full. The only thing I didn't square away was the cost to have 4 stylist come to my hotel suite the morning of the event. I called the salon several times to get the amount I needed to pay for their travel fee, as I wanted to make sure all was settled ahead of time. unfortunately the owner NATALIA GUILLEN decided to finally call me the weekend before my event. Not to tell me the price I needed to pay for the travel fee but to insult me and tell me that I still owed them a balance. I understand it could've been a misunderstanding, figures may have been crossed or what not but to assume I was trying to cheat her out paying her for their services was a slap in the face. NATALIA kept yelling at me insisting that had "I" done the math correctly, I would've known that I was not charged the correct amount. Keep in mind the day I went in to pay my balance in full, I paid exactly what was quoted to me by the receptionist. Not once did Natalia state that her employee made an error and due to that I was charged incorrectly but instead she kept yelling at me, telling me had I done the math, I would know what the correct fee should be. When I requested the invoices to support her claim, Natalia couldn't provide me with them. Natalia stated that she didn't have a book keeper?? What ethical business doesn't have a book keeper? at this point I was stuck between a rock and a hard place and couldn't chance losing my money I had already paid them. So I couldn't cancel.. on the day of the event the hair stylist were late, the make-up artist was 45min late. Out of the 16 girls, 5 didn't get their hair done. Not to mention the stylist did a horrible job on 3 of the girls. I had to request they re-do their hair. None of the hair stylist knew how to do a water-fall braid? What stylist doesn't know how to braid. I knew the owner would somehow "show me", and that she did. However I had a backup plan and called in the Hair Bar out of Southlake who were not only on time , they knew what they were doing. They stepped up and did the job Studio 1514 failed to do. Yeah Natalia you showed me, you showed me that not all business owners care about their brand, nor their employees but most of all their CUSTOMERS! Shame on you!! read more