There's a Chinese saying: "To accomplish something great, one must first have the right tools."…read moreThat proved true for us. After our doctor encouraged more time in nature, my partner and I tried hiking but quickly realized our regular running shoes weren't safe -- I kept slipping on gravel downhill. The very next day, we visited the Merrell store at Livermore Outlet and met Justin, who was incredibly knowledgeable and friendly. He listened to our situation, guided us to the perfect shoes, and even suggested the right socks. Three weeks later, our new hiking habit has stuck -- no more slipping, just safety, comfort, and the joy of being outdoors together. We're so grateful for Justin's help and are now loyal Merrell fans. Highly recommend both the store and Justin if you want gears that truly makes a difference!

A long time ago, when all the Merrell Shoes stores were still the Hush Puppies Shoes stores. I am…read morealready one of their biggest fans. I loved the Hush Puppies shores. But for some reason. It is all changed to the Merrell, and it seems they stopped carrying the Hush Puppies anymore. Wolverine owns both Merrell and Hush Puppies. The Merrell in San Francisco Premium Outlets is one of the smaller outlet stores compared to the other Merrell in Northern California. But it still carried many beautiful and comfortable shoes. The Merrell brand clothing is also available. They're good quality as their shoes. The salespersons are very friendly at the store. I received a pleasant greeting as soon as I walked into the store, even though they were swamped at the time.

Coming here was an experience! They scanned my feet and I learned a lot about how I walk and how…read morenarrow my feet are. Hayley helped me and was so patient while I tried on a bunch of different pairs and figured out my new shoe size. I came in planning to buy one pair of walking shoes but left with two since one of the pairs were on sale. The store was really clean, and they wiped everything down before my scan, which I appreciated. Even though it's about a 30-minute drive for me, I'll definitely be back when I need another pair!

For context, I came here 2 years ago and worked with a great associate. He was a run coach for a…read morelocal high school and got me started on my running journey. Now, I return looking for advice in regards to shoes and marathon prepping. I had a very nice associate this time again but they had never ran a marathon nor did they actually run. The other reps maybe did track? I came on the weekend so I waited over an hour to be seen. I did request training advice when I checked in. I left not accomplishing what I hoped for Overall, I was disappointed. Nice staff though and goodrunning accessories. They don't carry nikes. I guess you may need to get lucky on who you talk to in regards to your goals out of the visit.

I've been here twice to buy shoes, and the service here has been outstanding. On my first visit,…read moremanager Sonja took one look at my feet and instantly recommended the light hikers that nicely fit my funny shaped feet. I did try all the other similar models, but none were as good -- Sonja had nailed it with the first glance. On my second visit -- same thing. Sonja recommended a trail runner model, and it was the best fit. Of course I had to try all the other ones as well, and Francisco was kind and patient enough to help me out. The shoes aren't cheap, but they're super comfortable and Keen stands behind them with a great warranty.

I came here to test the new taghvee workboots and the gentleman that helped me was very helpful…read more They had alot of selections but did not carry the boots for my model of shoe that i wanted. I ordered the boots and they were amazing. It's worth every penny. I will be coming back because of the kind customer service i received.

This Review is long overdue!! this is the best sneaker store in the UNITED STATES!! and I mean IT!!…read moreI bought from them numerous times! NEW and USED,there better than facebook marketplace,STOCKX forget about it there cheaper by half and there even better than dealing with your friends because price and authenticity always plays a factor.they seldom say NO to trade's USED or BRICK's They take them all!! and your always suprise when selling or trading because it always feel like its in your favor(shocking reaction everytime)there USED shoe is almost like NEW! and there the only store that cleans up the shoes before selling it.staff are also nice and welcoming kudos to the owner on how he runs the business! what else can I say about this store but all positive! theres a reason why there in business for so long!! More POWER and BLESSINGS to the nice staff and keep HOOKING UP people in the bay area!! This Review is long overdue!! this is the best sneaker store in the UNITED STATES!! and I mean IT!! I bought from them numerous times! NEW and USED,there better than facebook marketplace,STOCKX forget about it there cheaper by half and there even better than dealing with your friends because price and authenticity always plays a factor.they seldom say NO to trade's USED or BRICK's They take them all!! and your always suprise when selling or trading because it always feel like its in your favor(shocking reaction everytime)there USED shoe is almost like NEW! and there the only store that cleans up the shoes before selling it.staff are also nice and welcoming kudos to the owner on how he runs the business! what else can I say about this store but all positive! theres a reason why there in business for so long!! More POWER and BLESSINGS to the nice staff and keep HOOKING UP people in the bay area!!

Terrible business. Ordered a pair of shoes from him a month ago. USPS says he never handed them in…read more Still not here, still no refund. Don't do business with this guy! He was talking about refund from the beginning, never about the shoes getting here. Still don't have either. Just bad all around business. Probably why comments are limited on his social medias. I call him out on it, he the blocks me. Weird all the comments are turned off on all the social medias. Do not do business with this man. He's not a stand up guy, and this isn't how you do legitimate bussiness. I plan to expose this to plenty other places as well. Since this coward blocks people and limits commenting, clearly because he does bad business. What would another company do if yoi haven't received product you paid for. The FTC, BBB, CA department of agriculture, and the AG are next today. because you can't have a conversation with a customer who has his money taken and no product!! Intelligent.... you'll be hearing further. I promise. Also the false accusations he's accusing me of lol... came from the manager at his local "USPS office". What business is allowed to ship your product, then says the post office lost it. Then the post office says he never turned it in. Then, he doesn't refund or send a new one!! Buyers beware this is not how you handle business. He has been repeated to the FTC, I would not recommend doing any shipping orders until they finish their investigation. It's been over a month and still no product.

this place is no longer exist. Went there the other day to try and sell shoes, but it's now a smoke…read moreshop don't bother going. I don't know why they had an updated.

The only work shoes places I will love to shop they are very helpful and good qualityread more

Mercedes, One of the…read moreemployees was super helpful. She spent close to 45 minutes helping me chose the right shoe. Thank you so much

Shout out the young African American man working at the store. I didn't catch his name but he's…read moresuper knowledgeable and friendly. Outstanding customer service! Cool selection for the NB fanatics out there

Great customer service and fairly expansive selection of items! I wasn't expecting there to be a…read moreLoro Piana outlet in Livermore Mall to be honest, so it was a welcome surprise. They have a nice ~44% additional off sale section and I picked up a very nice/big/thick/substantial 100% cashmere scarf in camel color for my aunt. Ended up being $600 including tax after the discount which I felt was fair. The scarf is seriously big and substantial and definitely used a lot of premium cashmere material. Some of the other scarves they have are on the lighter end and I would probably be more hesitant to pick up one of those. The RTW for men didn't have anything interesting this go-around but maybe I'll pop back in another time and see! I already picked up something interesting from their mainline Into The Wild capsule and I unfortunately doubt that they'd have exclusive capsule pieces hit the outlets (I didn't see any when I was there).

Popped in today. I have shopped this store a lot. While I've never found the customer service to be…read moreconsistently good, today was just awful. There were four women who just stood around having a chat and couldn't be bothered to say hello, answer a question or let me know about the additional discount. V similar to the experience you'll get at the Max Mara outlet. IYKYK. There were a few things I wanted but given their aloofness, I wasn't going to risk not getting the full discount. You need a sales associate who actually wants to do their job. These four were a hot mess, not to mention the store is looking a bit bargain basement-y considering the price point. It's a skip for me.

I like shopping here for Lululemon, especially that the store closes an hour later than the rest of…read morethe other stores at this outlet mall location. Always can find a good deal here. During the holiday season the shop does get somewhat busy. So be prepared! Most of the staff are welcoming and friendly, eager to help out. But there are a few which stands out to be not so friendly and helpful. Those individuals ruins the brand name and good will and reputation of Lululemon.

The 3 stars are for its late hours: other stores all closed at 8pm, Lulu closed at 9pm…read more Service could have been more professional. A few of the sales rep were really friendly and helpful. A few yet looked really tired and not wanted to be there, especially the store manager. She looked and treated customers like she was burned out. Selection was great and value was amazing. These are contributed to the 3 stars. Parking is good on a weeknight, weekend can be terrible. Easy to look for where the store is located.