Wow! I'm just discovering their Yelp!!!.. I've been seeing Dr. Kristine king since I was 18 & I'm…read more40 now, the customer service is always kind, patient and genuine including the staff. I would hands down no hesitation recommend her or her husband they both value their customers in every aspect. The office stays clean, keeps good magazines, very thorough with the patient care and treatment. I've never had an issue except when they retire because I know nobody will be as wonderfully genuine and knowledgeable and honest as this office across the board have been!

I trust these people with the the thing I fear losing most, my eyesight. Always in great hands, no…read morematter the staffer.

This location and its people are so amazing it's hard to know where to start. I am a following…read morepatient from when they were in PG mall. Mainly, due to the staff truly being the BEST. They are always there if you need anything.. I went in today for my normal exam and eyeglasses benefit. Everything seemed great and insurance seemed to be processing normally till the bill hit. For some reason my second glasses benefit wasn't applied leaving to a higher bill than expected. Ms. Dawn, I believe she is the store manager. Spent close to 2 hours to resolve the situation all while still welcoming other customers and taking care of all the extra things that popped up. All while keeping a positive attitude. I could tell just by watching the other customers that they adore and see top notch service that this team provides. I will keep recommending this place to anyone that listens and really hope this encourages others to give this location a try.

This is the team that used to be in the PG Mall. Again, I highly recommend them. I went yesterday;…read morethe location is beautiful! I am VERY afraid of that "puff of air" portion. The technician was thorough, funny, informative and kind. The doctor was much less rushy than before. She took her time and was super knowledgeable. The salesperson was kind, information and took her time with me. I had a great experience and will surely return.

I've been coming to this location for over 10 years. Dr Gerald Thompson is my Optometrist. Now his…read moredaughter Dr Kathryn Thompson is the owner though I still see Dr Gerald Thompson. Plus all of the staff are friendly and helpful. I recently had a problem with my right eye which scared me. I woke up with sticking and tears streaming from my eye and I had problems seeing clearly from that eye. I thought it would soon go away but it didn't, it actually got worse. The following day I went into Thompson Eye Care but Dr Gerald wasn't there so I saw Dr Kathryn. She was super helpful and gentle with my eye. She ran thorough exams and explained everything she was doing. By the time she was through my eye felt a bit better and she called in prescription which I picked up that night and I was told to return the next day. The following day my eye felt better but still had the same symptoms this time I saw Dr Gerald who greeted me and told me Dr Kathryn apprised him of my problem. He ran a couple tests and took photos and he explained what he was seeing. He asked me some questions which made me realize that I had wiped my eye with a tissue and it scratched my eye. This caused the discomfort and an infection. This is the reason I have been coming to this place for my eye care. This father/daughter team is super able to make me feel taken care of. Over the years I have had my eye problems handled effectively, they are both patient and helpful. I actually know a couple of neighbors who also come here and they both love their services.

One of the nose pads on my expensive sunglasses broke, and I went here knowing they had an in-house…read morelab. The optician who unlocked the door after I rang the bell said he would check to see if they had the parts. When he didn't return immediately I knew they did, and that gave me time to appreciate the extreme covid measures: wide distancing, universal masking, hand sanitizer on every counter. 10 minutes, $10, and my cherished Zeiss shades should be good for another 20 years. I'm a fan!

I have been going to this location well before it was acquired by MyEyeDr. Also had very good care,…read moreincluding for a couple of emergency situations. Dr Schatz is very engaging and takes his time to thoroughly explain everything. Unfortunately the new support team is a little hit or miss.

They deliberately advertised additional features of the prescription glasses, like "XtRActive…read morePolarized Gray," and gave the wrong (underestimated) patient co-pay for those features despite having up-to-date information on my insurance. After I paid all of my patient co-pay ($175) at the time of service, they sent an additional $75 surprise bill for the glasses to a debt collection agency. A highly dishonest and unethical practice.

I was 15 min late to an appointment which I thought I was actually 15.min early too…read more Stood for several minutes watching people in office chit chat with each other. When they finally came to the door I was told or you missed your appointment we can reschedule you for next week! I asked to ask the doctor if possible I'll even wait to have me fit in. She wouldn't even ask. Not sure why Costco has them their when they do not have Costco like customer service! Just my opinion

Tough to rate. I would give the actual eye exam 5 stars. I felt it was very thorough and complete…read more Excellent care from the doctor. The reason for a less than five star rating is for the other customer services type of things. The first text message to fill out paper work had an incorrect link in it. I showed up on time for my appt. but they were running about a 1/2 hour behind schedule. I was given a call to say that I would get an email to confirm my appt, but never got the email.

I was there at the Saturday April 11 9am son and i we seem dr. Gonzalez for few years for eye…read moreexam yearly. but Saturday April 11 9am dr Gonzalez was mind nasty. He asked me how i was with my glasses. i started to answer that unfortunately i didn't use my glasses for a year because when i walked, i saw a hole on the floor. he did not like my situation because i was not happy with his prescription. i told him, how am i going to be happy if i can't see with the lenses, and he replied, if not, then you can go to another doctor. for me, that was not professional because he does not listen to his patients, how they feel. he charges for the service; it is not free. i pay for my insurance; it is not given to me. i do not pay a doctor to be treated badly, but for the medical service. if he didn't sleep well Friday night, it's not to take it out on his patients, not because of the medical service. I spoke with the manager she only listened to my discontent i know she can't do anything just listen to the customers i pay for them to help me with my health, not for them to mistreat me as if they are providing the service for free. he needs to learn be more empathy listen those patients concern. the day was words experience in my life early in my life 9am he md but he needs to respect patient not unrespect people his doing the service for free. the staff very nice

Very friendly and professional. The place is clean and…read moreinviting and everyone is kind. My only complaint was the gadget they use to dial down the prescription to "which is better? 1 or 2?" The lenses on that machine were dirty and it was difficulty to see through the foggy lenses. Please clean those more regularly. Other than that, it was a successful visit!

Dr. Ashker is a young energetic Lady who is knowledgeable and dedicated I see her and she always…read moremakes me smile. This office adheres to Covid 19 restrictions . From the registration Desk to the return to cash out or reschedule, my own experience was was good, I'm glad I was referred there by my personal eye Dr. Thank you ( Washington Eye Institute for taking time to help me get rid of eye uveitis.

This facility needs to be under new management as the current must be aware of the issues with how…read morethis business is ran, the lack of empathy and bedside manner from the doctors and the mistreatment of the staff. I had three appointments at this establishment and quickly learned that unless you make an appointment to be one of the first patients you will wait for hours. That is unless you are the first patient of the day and the doctor you are scheduled to see if always late, and I mean late by 45 minutes or more. This was known by the schedulers and the optometrist assistants as when I mentioned I had been waiting for over an hour they stated that the doctor I was scheduled to see is always running late then takes her time eating her breakfast before seeing patients. After my second appointment of being prescribed 4 products three of which I had to purchase from them I realized that this place is a money grab. They want to continue pushing you to purchase their products instead of a resolution. I wanted to be sized for hard contacts as my optometrist had already confirmed I was the ideal candidate for it; however they stated they wished to continue meds. I made the decision after my third appointment that this was not the place for me. I never had an appointment where the waiting room was not full to the point patients were sitting in the hallway. Not the type of establishment I will support.

Phone etiquette is horrible. Whoever answered the phone was Rude, Condescending and Sarcastic. I…read morehad a simple question about my frames and the gentleman barley wanted to assist. I'm glad I didn't utilize their services!

My frames snapped and was literally falling apart. When I purchased the frames, i decided to buy An…read moreextra frames because I them so much. Called several places and they said we don't put in lens in frames that were not purchased from us. Wow, I decided to do some research and I found Frame Mender, I arrived and the young man was polite and took my frames and replace the lens within 30 minutes. BTW the price was reasonable. Thank you Frame Mender, you made my day. Thanks for having your business in the community.

I would say that service was four stars, but tech issues would be three stars…read more I reached out to this practice about two hours before it opened through its online intake form. Basically, the intake form was to ensure that a patient's insurance was accepted. Fortunately for me, someone from the office called me within 10-15 minutes of the office opening, and I was able to secure a same day appointment for my eye situation. Upon arriving to the Silver Spring location, I saw that the office has a couple of kiosks that patients must use to check it. Ok, I get that on paper this probably seemed like a good idea. Also, nowadays, I think businesses want to show forward-thinking by incorporating technology into everything (whether it's needed or not). However, the problem (IMO) with using a kiosk at an eye care center is that many patients (like me) probably will not be able to see too well. Also, many elderly patients probably will not have the ability (and patience) to use these sorts of machines. In fact, while waiting for my turn, I noticed that the workers at the front desk had to help most of the patients with the kiosks. The doctor that helped me out was pretty nice and very compassionate regarding my situation. Fortunately for me, my eye issue was pretty straightforward and required very minimal medical intervention. Phew. While preparing to leave, the doctor sent my prescription to my local pharmacy and provided a paper copy of the 'script'. Unfortunately, when I arrived to my pharmacy about 45 minutes after my visit, the pharmacy had not received the script. No worries because I had the paper copy script as a backup. Even the doctor mentioned that they gave me the paper copy because they weren't sure if the prescription would go through electronically. Unfortunately, the doctor did not include their printed name or their license number, so the pharmacy could not fill the prescription. Because of this situation, the pharmacy and I had to call the eye care center several times to have the prescription sent to the pharmacy. I will say the folks from the eye center who helped me with this technical issue were very nice, but it was kind of annoying that a process that's supposed to take a few minutes ended up taking an hour. Perhaps, this tech situation is not common for the eye center and I was unlucky to experience it.

I had a very good experience at the Maryland Eye Center. The wait time was reasonable, which I…read morereally appreciated. The reception staff were polite, welcoming, and knowledgeable, making the check-in process smooth and efficient. The doctors were kind, professional, and took the time to ensure everything went well during my visit. Overall, it was a positive experience from start to finish. I'll definitely be returning and would recommend them to others looking for quality eye care.