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    STS Plumbing & Rooter

    5.0 (5 reviews)
    Open Open 24 hours

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    1 year ago

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    1 year ago

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    NexGen HVAC & Plumbing

    NexGen HVAC & Plumbing

    4.2
    (240 reviews)

    I'm so glad Costco has partnered with NexGen for their EcoWater reverse osmosis system. I found…read moreNexGen to be extremely knowledgeable, professional, and well organized. When I needed to replace my filters, they were the only company that identified that my original installation was incorrect. They were honest and, after reviewing the system, absolutely right. Their team is friendly, helpful, and communicative every step of the way. The plumber, Javier Rodriguez, was especially impressive--very confident, knowledgeable, and personable. He even put booties over his shoes without me having to ask, which I really appreciated. He knew exactly how to install the missing piece and took the time to troubleshoot additional issues after the installation and filter replacement, including pressurizing the tank. What stood out most was that he didn't rush--he made sure everything was working properly before leaving and walked me through the steps so I can handle the next filter replacement myself. He also offered helpful recommendations for future parts I may need. I highly recommend NexGen and Javier! My only wish is that the refill prices were a bit more economical.

    After 10+ repair/warranty calls in less than 5 years of purchasing a new HVAC system from NexGen, I…read morehave had enough with this company. From their install team installing a completely different unit in my attic than the one I purchased, them telling me I am wrong, having to crawl in my attic to send them pictures of the unit tag to prove I am not incompetent, to having them come back out a second time to fix my drywall and replace my CO2 smoke sensor because the brackets on the unit were installed in a manner that clearly did not allow my drain pan to securely fit under my coil, to their maintenance team not performing thorough inspection on our unit. It has been a complete frustrating ordeal. I have expressed clear and concise requests and receive confirmations that are not seen through. I don't write reviews because everyone should make their own decisions but I truly believe I am not the only one dealing with these matters and hopefully can help someone else avoid them in viewing this. When asked, I do not recommend this company. Decided on NexGen because of their availability and competitive pricing. Now know I should have gone with our local company for peace of mind and customer service. Good luck everyone!

    Handyman Lomeli

    Handyman Lomeli

    4.7
    (64 reviews)

    Sal is a professional handy man who arrives on time does his job and provides best service for an…read moreaffordable cost.He has become our go to guy for any home troubles

    Owner is requesting to keep 35% of my deposit which is illegal - I didn't sign anything with these…read morestipulations. Day 2 still no refund. I am writing to follow up on my previous request regarding a full refund for the services I paid for, which were not completed as agreed. As stated in my initial communication, I paid a deposit $1,000 for the installation of a bathroom vanity. The original appointment was canceled, and the work has still not been completed. This has caused inconvenience and does not meet the expectations or agreement we had in place. This message serves as a second formal notice requesting a full refund of $1,000. I ask that this refund be processed within 5 business days from the date of this email. If I do not receive a response or resolution within this timeframe, I will proceed with further action, which may include filing formal complaints through applicable consumer protection agencies and pursuing other available remedies. I would prefer to resolve this matter quickly and amicably. Please confirm when I can expect the refund. I paid a deposit to this business for a scheduled service, but ended up canceling the appointment in advance. No work was performed. When I requested a refund of my deposit, the business refused to return it. There was no signed agreement stating the deposit was non-refundable, and no materials or services were provided. I attempted to resolve this directly but was unsuccessful. Based on my experience, I would recommend confirming refund policies in writing before making any payment.

    STS Plumbing & Rooter - plumbing - Updated August 2026

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