I'm the Operations Manager for a nationally, well recognized men's retailer in Fort Worth. The largest part of my position involves taking care of wedding parties in regards to formalwear rental sales.
Yesterday, Saturday June 11, I had a wedding in which I needed a boys size 3 shoe to replace a boys 2 that did not fit my client. I attempted to locate a replacement shoe for the young man (ring bearer) within our organization in both Tarrant and Dallas counties. On one of my multiple call attempts to locate this replacement shoe it was recommended to me by a co-worker in the Arlington area that Stride Rite carries a shoe that is comparable in tone to what I needed for this young man. After exhausting my options to locate within our organization I jumped on the recommendation.
I first reached out to the vista ridge location - very nice folks but unfortunately were not able to satisfy my needs. I then called the location on Luther in Dallas (Preston and NW Hwy) where my call was answered by Megan. In a half panic - OMG - I'm so worried that I'm not going to make this happen....and which way shall I go next if I don't get my hands on this shoe moment (the normal pre-wedding anxiety when everything just isn't falling RIGHT into place as one hopes) I explained to Megan what shoe I need, what size, what color and particularly what tone of the color I needed (or the absolute closest tone). Call me crazy but I asked if she'd just send me a picture by text of available options (didn't have time to catalog browse online) and without hesitation or second thought Megan jumped right on my request and within seconds of hanging up with her I had my picture. Perfect! Found what I deemed to be the best available option. I called Megan back asked if she'd have it on hold for me, she price quoted me and I was on my way!
I left my store in North Ft Worth location at 11:00 am because I have a commitment to deliver merchandise for another wedding party on the way to Dallas and it needs to be delivered at 11:30 am sharp for a 12:30 pm wedding. Merchandise delivered promptly on time to wedding #1 and on to Dallas I went!
Fortunately, as I was arriving the area of Stride Rite another shopper was backing out of a space close by and was able to take that slot - I was concerned about parking because it's a heavy dine and shop area (really cool area, in fact, great food options!). I walk in to Stride Rite and everyone was really very pleasantly nice. Everyone was all smiles and happy, inquiring about my visit - the woman that assisted me immediately explained that Megan was with a customer but that she'd be happy to help (which indicated to me that Megan took the time to communicate this information over to her co-worker) - I took one look at those shoes (which were totally cute!), she had me bagged and out the door. I was on my way back to Ft Worth with shoes for my client! YAY! I was able to deliver the shoes to my client something just over one hour before their party was to be in full dress for photography pre-wedding.
As of this morning, I get word back that my client's wedding was fantastic. I am so happy for the bride and groom and, in my opinion, it's in large part because Megan (a vendor) was kind enough to take care of me (another vendor) with such courtesy and professionalism. Sounds rather cliche but.....please give that young lady a raise!
Thanks again Megan! I appreciate you and I will certainly use your services again in the future!
**Please note feedback from respondent, Duane W, in this thread dated 2.4.2014. It appears this theme is common around Stride Rite. Appreciate you all! read more