Permanently closed. Regardless of whatever the inventory was at any given time, the employees were…read morealways very nice. Military surplus stores are dinosaurs headed for extinction, sadly. Bruce! You were awesome. Always friendly, talkative, and willing to help get stuff for folks. Stay away from the Mountain Dews.

I went to Surplus Sales after speaking with the owner. I was in search of a pair of Army NCO dress…read morepants for my son who wanted attending an Army formal event. The store has some interesting items and lots of uniforms and boots. The owner asked me if I minded sharing why I needed the trousers. After sharing with him my need with him, the owner, a huge supporter of our military, offered me a more than excellent offer for those pants. As a veteran, the owner of that shop made my Great American list. Although not your traditional surplus store, they do have interesting artifacts and for those who are in need of uniforms (Active, Part-Time Military, or Civilian) for all branches. Boots, helmets and other interesting things. He made a soldier happy and a veteran proud to have served for a great Americans like him. Thank you!

Shane the district manager was working and super nice and knowledgeable and helped me buy several…read moreitems. The store was clean and organized. Unfortunately, I had a terrible experience when I back less than 24 hours later to return items. I was met by a very aggressive woman with glasses and a beanie. She told me she could not do anything for my boots return because I had worn them for one day, despite telling her they were super tight and hurting my ankles. She refused to call her district manager or customer service or anyone to get another opinion. She told me I needed to call customer service myself if I had an issue. She then tried to correlate my attempted return to the same as someone she dealt with prior that was arrested and in jail and tried to return the shoes with an unknown substance on them?? This woman clearly needs retrained and or removed from this position. She had ZERO empathy for my situation and seemed to be worried about a $225 return then making a customer happy. I know I am going to seriously reconsider future shopping at 5.11 because of her horrendous attitude and ability to be flexible and problem solve. I called customer service after I left the store and they immediately processed a return and refund. Wow, see there is an exception to most situations.

I made a cash purchase on Thursday afternoon and returned the item on Friday morning. According to…read moreyour company policy, cash payments can only be refunded as store credit. However, my cash is currently in your register. I would appreciate your assistance in resolving this matter.