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    Stretch Zone

    5.0 (2 reviews)
    Closed 7:00 am - 8:00 pm

    Services - Stretch Zone

    Personal training

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    S2S Functional Performance

    S2S Functional Performance

    4.7
    (14 reviews)
    0.5 mi

    Most people who start physical therapy have no idea what to expect. They do not know what the…read moreprocess will look like, what they will be doing, or what progress should feel like. As someone who seems to be constantly injured, I have been through my fair share of physical therapy experiences, and S2S has completely exceeded every expectation I had. Before coming here, I was used to doing the same exercises for months with very little progression and minimal interaction with a therapist. I truly thought that was just how physical therapy worked. S2S changed that perspective entirely. From the moment you walk through the door, you can feel how much the entire team cares. Every session is thoughtful, intentional, and focused on helping you succeed. The therapists are present with you throughout your appointment, answering questions, encouraging you, and making sure you understand not only what you are doing but why you are doing it. Dr. Karah has been absolutely incredible. She takes the time to listen, understand what is happening, and adjust her approach based on what my body needs that day. I have never felt like just another patient. I always feel heard, supported, and cared for. Her knowledge, compassion, and dedication to her patients are truly remarkable. The office staff deserves just as much praise. My work schedule is constantly changing, and I often need appointment adjustments. No matter how many times I call, they are always kind, patient, accommodating, and eager to help. They make what could be a stressful process feel effortless. I have also had the opportunity to participate in Duo Pilates sessions with my husband, and Kara has been wonderful. She has taught us so much about stretching, movement, and the things we can do at home to continue improving. Her encouragement and expertise have made a lasting impact on both of us. What I am most grateful for is that S2S has not just helped me recover from injuries. They have helped me learn how to live life more functionally and confidently. They have given me tools, knowledge, and hope that extend far beyond my appointments. It is hard to put into words how thankful I am for everyone at S2S. Their kindness, professionalism, expertise, and genuine care for their patients are something truly special. If you are looking for a place that will support you, challenge you, celebrate your progress, and make you feel like family, I cannot recommend S2S enough. Thank you, S2S, for helping me move better, feel stronger, and regain confidence in my body. I am deeply grateful for all of you.

    In 2021, I underwent shoulder surgery on both shoulders--one in February and the second in July. I…read moreintentionally scheduled both surgeries within the same calendar year so my insurance deductible and annual out-of-pocket maximum would be met once. I explained my strategy to S2S at the 1st therapy appointment. They said this will not be an issue, and they dealt with similar situations all the time. Everything proceeded without issue until about October 2021. When I checked in for my appointment, I was told I owed a copay, despite my out-of-pocket maximum having already been satisfied. I immediately raised the concern, questioned why I owed this charge, but paid it anyway. I explained my strategy to S2S again, and said that I will not pay any out of pocket expense during 2021, and that we should cancel any future appointments until this was resolved. I was told it must be an error on BCBS's end, and they would get it taken care of, and that I needed the therapy, so please continue my scheduled appointments. They told me at my next appointment that BCBS said I had exceeded my maximum allowed sessions for the year, but not to worry. They would get another prescription from my Surgeon for additional therapy, and I would not be charged anything. I suggested cancelling that appointment until they received the prescription, and BCBS had approved it. They assured me that I would not be charged anything, and they were 100% confident they would handle it. Based on these clear and repeated assurances, I continued treatment in good faith. At no point during my visits was I informed of an outstanding balance, provided documentation of charges, or told payment would be required. After a few more visits, when checking in, I asked for an update. I was told that I had a balance, and that they had been adding charges every time I came. I was very upset, reminded them of our many conversations about this, & cancelled that appointment, and any future appointments. They kept pressuring me to continue my therapy. I told them that if & when they get these charges removed and provided me with written assurance that I owed nothing, then I would return. I never heard anything from S2S until several months later. I was contacted by their accounting department and informed that I had a balance of nearly $700. I again explained the prior assurances made by management. I was told the matter would be reviewed and that I would be contacted if there was an issue. I never heard anything else from S2S, until more than a year of no communication. It was their accounting department asking if I contact BCBS and appeal their case and try to get BCBS to agree to pay the balance. I agreed to help, and spent almost 4 hours working directly with my insurance provider trying to appeal the charges, but was unsuccessful. I promptly relayed this information to S2S. They thanked me for trying and hung up. I assumed that was the end of it. Nearly four years after treatment, I was contacted by Meredith Tittle (the owner) offering me a payment plan, despite the prior assurances that these charges would never be my responsibility. I informed Meredith (in detail) about every conversation I had with her people. Soon thereafter, the account was sent to collections and reported to the credit bureaus, but the new amount is over $1,000. This dispute is not about ability to pay--it is about reliance on repeated representations made by staff who stated they had authority and assured me I would not be charged. Those assurances were the sole reason I continued treatment. My advice to others is simple: do not rely on verbal assurances from S2S regarding billing or insurance coverage--get everything in writing.

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    Stretch Zone - healthtrainers - Updated June 2026

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