This man cheated and victimized me, and I want the whole world to know it…read more We were out of town when our starter went out in our van, leaving us stranded. They said it would be fixed in one day; it took two. When I questioned why he charged me for five hours of labor for a 2-hour job he got very defensive. Yelling at me, his place is a five-star place. Telling me my check wasn't good. He questioned my honesty and my integrity. He had me shaking and in tears. Yelling at me that it was a five-hour job, and I had no right to question his work. Yet every mechanic I talk to said it no more then a two-hour job. At $90.00 an hour for labor, a total of $180 instead he charged me $450. I feel taken advantage of and victimized.

Had a pretty substantial transmission leak that we made them aware of prior to dropping off the…read morevehicle. We're told to park the car in the parking lot and leave the keys. They looked and said it was too big of a job for them to handle, which we informed them it was a pretty bad leak prior to dropping it off, so it was a wasted trip but that part was fine. However upon pick up, we wanted to top off the transmission fluid before driving, and was screamed at by the owner for not topping off in the gravel.... That being said, they were aware the leak was substantial and THEY parked it in the parking lot KNOWING this. We were just topping it off before leaving, and the owner got in my husband's face, screaming at him to move the car and demanding he lay down litter on the puddle that formed before we even arrived onsite. Will never return, never recommend. Absolute trash service.

I have had numerous opportunities to work with Stateline Auto Body and have been very happy with…read moretheir work. I was impressed when I was at my Honda dealership in Richmond IN. I discussed with management my concerns about devaluation of my Ridgeline for trade in after a minor accident. The response was Oh! Stateline Auto Body! No problem here. They do great work. Don't even worry about that. Happy to hear that even though I already knew.

Great people! Great work! They got my car done quickly and kept me updated the whole time which I…read morereally appreciate. My car looks like I just got it new. Really appreciate how kind the team is and how they want to work with you without taking all of your money like most auto businesses. Stick with the small businesses!

About two years ago they replaced my broken motor and window in my passenger door. Recently the…read morepane fell off the bracket and fell into the door. I was worried I might have to pay them to simply just put the pane back in place. I was wrong they put it back where it belongs charged me nothing and sent me out the door in 30 minutes.

This is not the first time having a vehicle repaired here unfortunately. But fortunately we have…read morebeen treated with the greatest respect and courtesy and been very happy with their work. Highly recommend this business.

A great small business find. Repaired my front fender -- paint had chipped and water was pooling…read morecausing more paint to separate. Car looked good as new when we picked it up. Not a cheap price tag, but very happy with the quality of the work. Highly recommend!

This is the kind of body shop I was looking for. No fancy office and no spotless work areas. The…read moreplace just looks like there is some serious work being done there. They gave me an estimate in about 15 minutes, scheduled me in 3 days later, and completed the work a day sooner than estimated. The repair was perfect, the car was clean, and the price was well below the two other estimates I got. I'll be sure not to lose their business card. Paul F.

Total scam - not run by trustworthy people. I was asked by State Farm to take my vehicle into a…read moreselect location for a quote. CARSTAR Center City was the nearest location, so I went with it. They then refused to send the quote into the insurance company until I promised to do the work through them instead of my repair shop of choice. I again asked that they send in the quote, they said they would, then later the State Farm agent told me they contacted the location and that the quote would not be sent in. I was lied to; this practice is just wrong, and CARSTAR wasted my time - all over a minor repair job. You've earned a 1 star review; I hope losing a customer was worth it.

I genuinely do not understand the rating this place has. A COMPLETE and TOTAL waste of my time. I…read morescheduled an appointment to get a quote on some body work I needed on my vehicle. I arrived early, apologized if I was inconvenient, but told them I would be happy to wait. They were very friendly and said they appreciated me being early. Everything went swimmingly until I told them the insurance company already wrote me a check. That is when everything changed. They wouldn't even give me quote or estimate. John, the estimator, actually said, "I am very busy." There was no need to ask for a manager, the manager was standing RIGHT best to us! Never said a word to me. Well, CarStar, so am I. Everyone is busy. That is life. Thank you for wasting my time. Was totally planning on getting a detail when the work was done, too! So, not only do you lose a $3k+ gross body job, and a $100 detail, but now you get one star, CarStar! Best of luck!

They are strictly there to get the insurance money. Slow. Mediocre quality at best. Pick somewhere…read moreelse.

Just got off the phone with a very lovely young lady who informed me this location is not making…read moreappointments for 'self-pay' (cash) customers at this time. She said she was told by her management they are only scheduling estimates and repairs for customers WITH INSURANCE CLAIMS or going through INSURANCE COMPANIES. Pardon me? Your company would prefer to pay a reduced pre-negotiated rate and wait to reimbursement than receive full payment in cash at the time services are rendered? Well, ok. I suppose my CASH MONEY spends just as well elsewhere. Poor business model folks, but I wish you all the best.

I'll be back when I have a real problem. My funny sound was apparently such a simple fix they…read moredidn't even charge me. I really appreciate the integrity and honesty!

I can't say enough good things about this place. I crunched my mirror going trough a drive through…read moreand it messed up my window. A dealer told me I would have to spend thousands of dollars and buy an entire new door to get the window to close all the way. East Hill Garage fixed it hours for under $200! They are honest and do good work.