It's highly unusual in today's world to get service that is reliable, friendly, and fairly-priced…read more I damaged my hatchback trunk lid to the extent I expected an expensive replacement would be necessary. Rice was able to repair the extensive dent - a replacement was not necessary. Despite having incurred a major fire to its primary building, they were able to repair my car on the promised schedule. I have a second car that has sustained wear-and-tear body damage. After this initial experience, I will schedule repairs to the second vehicle in the very near future. Professional service from a family-owned local business in Butler County.

Hit a coyote while on vacation in NY. Front fascia damaged, along with the passenger-side wheelwell…read moreliner. Took in in on a Tuesday for the insurance estimate. Brought it in the following Monday for repair. Done Wednesday afternoon. Outstanding service and they used all OEM parts. All this while in the middle of a major construction project. Can't recommend highly enough.

I know the weather is bad today! But you guys took advantage of the situation. I was told by state…read morepolice that you only charge $150 for a tow and because of the weather you guys charged $350. On top of that driver was rude saying you're just lucky to get a tow today. I'm in a customer driven business and would not that type of rudeness in my company. Hopefully never end up in your area again and need a tow don't know if I could take another screwing like that. Wish I could give a zero but I can't.

This man cheated and victimized me, and I want the whole world to know it…read more We were out of town when our starter went out in our van, leaving us stranded. They said it would be fixed in one day; it took two. When I questioned why he charged me for five hours of labor for a 2-hour job he got very defensive. Yelling at me, his place is a five-star place. Telling me my check wasn't good. He questioned my honesty and my integrity. He had me shaking and in tears. Yelling at me that it was a five-hour job, and I had no right to question his work. Yet every mechanic I talk to said it no more then a two-hour job. At $90.00 an hour for labor, a total of $180 instead he charged me $450. I feel taken advantage of and victimized.

I have had occasion to use Stateline Auto Body in the past so this company is the only one I…read morecontacted for a needed body repair. The estimate was fair, they worked with my insurance company, and the repairs were completed as promised. The car looked as it did when new, and they even took the time to wash the exterior (removing stubborn bird droppings!) and clean the interior as I did not have time to request detailing. I appreciated the extra care provided by this local company.

Matt went out of his way to help with insurance problems…read more The work was great and everyone very professional. Hopefully I will not need them again but if I do will definitely return to Stateline.

Could they BE any nicer?!? Honestly, when I hit a deer, I thought it would be a real hassle and all…read moreterribly complicated. Kendra and Greg couldn't have been more helpful and patient. They dealt directly with the insurance company and took away that worry. They found parts for my unusual car and took away That worry. They helped to arrange the car rental (in the same building!) and took away THAT worry! And the car looks just lovely! Really - this is the most friendly and professional team ever and I couldn't ask for better customer service or quality. Brilliant job all around!

This is not the first time having a vehicle repaired here unfortunately. But fortunately we have…read morebeen treated with the greatest respect and courtesy and been very happy with their work. Highly recommend this business.

A great small business find. Repaired my front fender -- paint had chipped and water was pooling…read morecausing more paint to separate. Car looked good as new when we picked it up. Not a cheap price tag, but very happy with the quality of the work. Highly recommend!

This is the kind of body shop I was looking for. No fancy office and no spotless work areas. The…read moreplace just looks like there is some serious work being done there. They gave me an estimate in about 15 minutes, scheduled me in 3 days later, and completed the work a day sooner than estimated. The repair was perfect, the car was clean, and the price was well below the two other estimates I got. I'll be sure not to lose their business card. Paul F.

My experience at Center City Collision wasn't perfect, but the people there were great to work with…read moreand I trust the quality of their service. A highlight of Center City Collision is their communication- they call twice a week to give a general update on the car's status, as well as were quick to respond to my (many) calls and emails. I was referred to Center City Collision by my insurance as a in network body shop, so taking my car their would facilitate the repairs. Paul communicated with my insurance company the whole time and I was never concerned with that aspect of the process. Additionally, he promptly sent me an estimate of the parts and time needed for the repairs. Unfortunately the parts for my foreign car were slow to be delivered, but they were quick to repair the damage (in the timeline given during the estimate) and when a needed part hadn't been noticed in the repair process, they had it overnighted and offered a rental car. Lastly, my car was spotless when I picked it up. So while the process was long and had a hiccup, this place deserves 4 stars for their customer service.

Total scam - not run by trustworthy people. I was asked by State Farm to take my vehicle into a…read moreselect location for a quote. CARSTAR Center City was the nearest location, so I went with it. They then refused to send the quote into the insurance company until I promised to do the work through them instead of my repair shop of choice. I again asked that they send in the quote, they said they would, then later the State Farm agent told me they contacted the location and that the quote would not be sent in. I was lied to; this practice is just wrong, and CARSTAR wasted my time - all over a minor repair job. You've earned a 1 star review; I hope losing a customer was worth it.

They are strictly there to get the insurance money. Slow. Mediocre quality at best. Pick somewhere…read moreelse.

Just got off the phone with a very lovely young lady who informed me this location is not making…read moreappointments for 'self-pay' (cash) customers at this time. She said she was told by her management they are only scheduling estimates and repairs for customers WITH INSURANCE CLAIMS or going through INSURANCE COMPANIES. Pardon me? Your company would prefer to pay a reduced pre-negotiated rate and wait to reimbursement than receive full payment in cash at the time services are rendered? Well, ok. I suppose my CASH MONEY spends just as well elsewhere. Poor business model folks, but I wish you all the best.

I'll be back when I have a real problem. My funny sound was apparently such a simple fix they…read moredidn't even charge me. I really appreciate the integrity and honesty!

I can't say enough good things about this place. I crunched my mirror going trough a drive through…read moreand it messed up my window. A dealer told me I would have to spend thousands of dollars and buy an entire new door to get the window to close all the way. East Hill Garage fixed it hours for under $200! They are honest and do good work.

I try to put my money where my mouth is and give repeat business. I used Tint Masters for 4…read morevehicles from 2014-2019. I have literally been to all 3 of his locations, from Affinity to both Colerain locations. Mike the owner has always been friendly, but hard to get a hold of at times, and nothing really happens on time, particularly bodywork. But the prices were good for decent quality work. I got a new truck and wanted to get the windows tinted. I called earlier in the day and made an appointment. I get there, tell Mike why I'm here and he tells me I need to make an appointment. I tell him I have one, and he tells me he is running behind and it'll be atleast an hour wait before he can get to me. I told him that wasn't possible and I made an appointment to prevent this. He was apologetic but had no solution. I wasted 90 minutes driving here and back home. This new location didn't appear to have any waiting area, let alone ample parking. Maybe business is so good that organization and scheduling is slipping through the cracks? Either way, I will no longer return. I've had great service in the past. I WAS a repeat customer, but no more.

My repairs are not done. My car has been in this business care since 2.4.23. As a customer I have…read morenot been given reasonable response for the completion of my vehicle for a interior headliner replacement. I had to take it to small claims court and the business countersuit me for a whopping 35K. This is personal now. This is not a business I would recommend. Don't pay anything upfront of you chose to do business with this organization. My repairs once completion should be around 975.00. This has been extremely stressful to myself and family. I am a disabled veteran and I am having separation anxiety. I use this car for business and pleasure. My car is rotting sitting in the same spot for months. Today is 8.28.23. I supplied 99% of the parts and my car was promised to be completed in 1 week. You are taking a chance if you do business with this shop. Good luck!