We walked in on a Saturday night and waited about 10 minutes before a waitress acknowledged us we had approached her, When I asked how long the wait would be, she told us 15 minutes. After waiting over 25 minutes, I asked again and was met with an attitude--she repeatedly said, "You need to wait," without providing any timeframe. Another waiter eventually stepped in and seated us in the bar area. While we were waiting, two other parties walked in and never received a wait time or any type of customer service at all. After standing around visibly confused and frustrated, both parties eventually walked out. This should be a serious concern, as it was clear the restaurant was understaffed and actively losing business. I asked if the bar was open seating and was told only the bar top was available, not the tables. However, while we were still waiting, we watched other guests walk in, get seated, and be served, which added to the frustration and confusion. Trying to still enjoy our night, we ordered salads, pizza, drinks, a bacon cheeseburger for my son, and wings. The wings came out quickly, and the pizza, salad, and drinks followed. However, my son's cheeseburger never arrived. The server later admitted he forgot to put it into the system and only entered it after we asked. My son didn't receive his food until we were almost finished and ready to leave. To make matters worse, we realized while eating that the chicken wings were undercooked and still raw. This is a serious health concern--especially since I am pregnant, but truly for anyone. My son later started feeling sick, and I strongly believe it was due to the undercooked chicken. I pass by this place often and was really excited to try it, but the rude service, disorganization, and major food safety issue were extremely disappointing. This was our first visit and will absolutely be our last. read more

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Stay away from here came by on a Friday night ordered pizza and salad waited for service for a long while the only man working took forever to bring a salad the pizza took an hour and when we got it was cold also my only glass of wine was old and disgusting the waiter bartender was very rude and argued with me about the cold pizza and terrible wine he said no one else complained well dang I'm important I will never recommend or come here again utterly ridiculously rude I ran into a couple at the pick up area they said they waited forever for their pizza too and seen the only waiter outside on his phone unbelievable read more

Straw Hat Pizza Grille - Cold pizza after waiting an hour waiter said no one else showed up for work so that's not my problem - Pizza Near Me - Milpitas, California

Lots of specialty pizza flavors and wings, even Indian flavors like butter chicken, which makes this pizza place unique. We came here to watch the 49er game because the bar has plenty large screen TVs. read more

Straw Hat Pizza Grille - Half The Works, half Chicken Bacon Ranch medium pizza - Pizza Near Me - Milpitas, California

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What's that saying about fool me once once shame on you, fool me twice shame on me. I personally like too give local pizza places, The benefit of the doubt. I live in the area and sometimes it just gets so tired.I don't want to cook. Overall, the pizza here is quite satisfactory, but the service consistently falls short of expectations. It seems that on many occasions, orders are delayed, and there are frequent inaccuracies, such as missing items, incorrect toppings, or complete order mix-ups. I've given them multiple chances, but the pattern hasn't changed. I truly hope the owners address the workflow and timing because this place could be great with more attention to detail. I would like to share an example with you, and I can even illustrate what occurred. I placed an online order for a pizza, and I was provided with a pickup time. However, on every occasion, when I arrive at the establishment past the designated pickup time, the pizza is consistently not yet prepared. What is a person supposed to do when they're tired and hungry and prefer to order food, and they try to pick it up, and it's not ready? Find a new pizza Place. Nice knowing you Straw hat! read more

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A Total Win: Great Food, Fun Atmosphere, Friendly Staff! We hosted a surprise 60th birthday bash for my mother-in-law, and everyone enjoyed it! From the moment we walked in, the welcoming vibe and friendly staff made us feel right at home. They had the side area clean and ready for us to lightly decorate ahead of my MIL arriving, and were very helpful with the little asks of scissors and tape. We settled in by one of their many TVs--perfect for catching a game--and the attentive service truly stood out. The menu is impressively broad, ranging from signature pizzas to indulgent sandwiches, wings, salads and more. Their party packs provides the right amount of food depending on your group size. We ordered the 20 pack and a few other items, their buffalo wings are so good, (crispy & a little spice), I can eat a whole order on my own! Everything tasted amazing and was served with genuine warmth and efficiency. The combination of tasty food, cozy pub-like atmosphere, and great staff. Overall, Straw Hat Pizza in Milpitas delivered on every front--delicious food, a welcoming vibe, attentive service, and an awesome menu selection. I can't wait to return and try more--highly recommended! read more

Straw Hat Pizza Grille - Pizza Near Me - Milpitas, California

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What a great place to stop for lunch after shopping at the strip mall!!!! We couldn't decide where to go and we looked on Yelp for burgers or pizza. My husband was really excited to see they had a Straw Hat pizza still in Milpitas so we went there. When we pulled up, it looked deserted and thought "oh no" maybe it wasn't a good idea but we decided to go in anyway. WE COULDN'T BE MORE WRONG!!! The bartender/waitress was super sweet the minute we walked in. She was attentive, kind and very personable. She took our order right away and it didnt take long for us to get our food and drinks. She also told us about the specials they had that day (and on the other days as well). While we waited, my husband and I enjoyed chatting with her. Even though the place was empty on a Saturday, she was telling us about all the watch-parties they have (football, MMA fights) as well as large gatherings for parties and other groups. They have TV's everywhere but they're not extremely loud where you can't have a conversation with someone. The place was super clean (almost sterile LOL) and the service was exceptional. They seem to care about their community and that's rare to come by these days. Now to the food...it was hot and delicious! We got a pizza and some garlic twists. My husband said it took him back to his childhood going to Straw Hat. Again, our waitress was very attentive and asked how the food was and if there was anything else we needed. We don't live local but we are now considering having a birthday party here for my stepson. 'My husband said "we are definitely coming back, maybe once a week!" LMAO! =) read more

This restaurant is well taken care, and clean. I reserved a table for a group event. I was able to select the place, next to large screens but not laud, and away of the other guests. Service was excellent. The server was promptly following up on our requests. The appetizers and pizza excellent too. There is a good variety of on tap beer. Food prices are reasonable. read more

Their Tuesday deals are unbeatable. You get half off all pizzas all day. Plus if you come during 3pm-6pm you can double dip on the happy hour. I got the 6 piece wings from their happy hour menu and was pleasantly surprised at how good they were. The outside was nice and crispy with a juicy inside and just enough seasoning to make it not too salty. I enjoy how they allow you do half pizzas with no additional cost so you can try multiple pizzas for the price of 1. All of the staff here are super friendly and inviting. They really know how to ensure you you are well taken care of read more

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Service , food and ambience were amazing , very clean place .I'm impressed with their people. Jenny was remarkably helpful and displayed kindness, periodically checking to ensure we were well taken care of. Keep up the good work. read more

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First I would like to say the new management is very good at customer service and taking care of customers on lunch , Raul is the man , coworker and I came in on a Tuesday witch is 50% off pizza day , so if your in Milpitas on a Tuesday , come by and check out this spot I got a small pepperoni black olive and my coworker got a small half combo and half Hawaiian , both came out in 10 minutes and was perfect read more

Straw Hat Pizza Grille - Pepperoni black olive pizza - Pizza Near Me - Milpitas, California

Great quality food and staff was very nice ! We went at opening so it was quiet looks like a great place to catch a sports game! read more

Straw Hat Pizza Grille - Lunch special 2 topping pizza - Pizza Near Me - Milpitas, California

Ordered in advance for pickup. it's too surprise Ronnie. I coordinated w/ his team and everything to make it happen. Thank you to Teresa for helping! Teresa is a colleague of mine, been working w/ her when I was at DHL so we go way back! I called and asked the gentleman if it's ok that I place an order ahead for pickup. I even asked to pay for it, but was told I can pay for it at the time of pickup. 1. one large Meat-E-Or (all meat) 2. one large Straw Hat's "The Works" (combination) 3. one large Garlicky Chicken The pizzas were not done at my requested time, a few minutes late. It's a large establishment so coming here might have been a better idea. It was empty at 11AM. It's a good place to watch sports; tons of televisions. Personally, I did not try the pizzas but Ronnie and his colleagues enjoyed them. read more

3.5 stars Straw Hat Pizza is where Chilis used to be in Milpitas. Decent restaurant & sports bar, but if I were in the area & wanted to go to a sports bar I would just go to Big Al's. Big Al's is just down the street (across the freeway) and their TVs are massive. Anyway I came here tonight with a few friends. The Warriors game was on. Their draft beer is also a little expensive ($9); I could just go to Big Al's and it'd be a few dollars cheaper. I tried my friend's pizza and it wasn't bad (the chicken pizza), but nothing too special. This is just my opinion. Decent place but but don't think I'd return. read more

Straw Hat Pizza Grille - Lots of TVs inside - Pizza Near Me - Milpitas, California

Honestly, enjoyed my experience at Straw Hat yesterday for the play off game! Met up with my parents and we relaxed in a spacious, not too hectic, restaurant space. It's pretty casual, but at the same time festive in sports related decore and still gave off a pub like atmosphere, BUT MAKE IT KID FRIENDLY. There is a section of the restaurant with a pick up/to go entrance and kids mini arcade. Plenty of seating, a plethora of tvs to watch the games on, and a full bar. Service is quick and run solely at the time by one man. Our waiter was pretty awesome and we of course had to give him more than a 15% tip. Food isn't the best American food, but the prices and taste were good enough. Portions were a little small, but we did leave full and happy at the end of the game! Will probably visit again during the summer! read more

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The Pizza here is great!! I've been patiently waiting to bring my people here and it did not disappoint. The staff was friendly, the environment was lively, and service was excellent! They have Tvs all over the place to watch what any game you would like. Definitely a spot to check out if you haven't been here already. read more

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I came here to try the butter chicken pizza and it was some of the best I've had. Super flavorful and yummy! Their service was impeccable. I never felt overlooked, and the servers went above and beyond to make sure I had everything I needed. The ambiance is wonderful, everyone is super friendly. I would definitely recommend people to come here and try some of the great food! read more

Straw Hat Pizza Grille - Butter Chicken Pizza - Pizza Near Me - Milpitas, California

Great Pizza and Excellent Service! I love the pizza here, and the service is great too! I ordered a deluxe combo online, but due to a glitch, I ended up with a cheese pizza. When I brought it back, they took care of it right away. The owner personally checked the website, noticed the issue, and fixed it immediately. Really appreciate the great customer service and attention to detail. Highly recommend! read more

Visiting Straw Hat this past weekend was nostalgic, as where I grew up it was the local pizza spot offering cheap pies and slices, kiddie rides, cartoons on large screens, and sticker machines. But that was decades ago and in a different city miles away. I'm surprised the chain still exists today, but then again it seems to be almost a totally different pizzeria. The Milpitas restaurant and atmosphere is clean, modern, and inviting, with a bar, plenty of indoor seating, multiple TV's on the wall, and a tiny arcade/game area for kids. We only ordered for takeout, but the customer service upon arrival was excellent, and the worker provided condiments, cheese, peppers, and sides of ranch at no extra cost. We got "The Works" and it was loaded with sauce, cheese, and flavorful toppings, and the crust was nice and crisp at the bottom (though not exactly gourmet, which I wouldn't expect for a chain like this, except it's a bit pricy for what you get). Not quite perfect, but delicious nonetheless. They have a parking lot for convenience, and ordering online was easy, with a 25 minute wait for our pizza to be ready on a Sunday evening. read more

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Seen the banners on this place for years now. Finally stepped in and it was dead empty. Kind of a bit apprehensive at first. And thought we made a bad decision for a Saturday lunch. The place is the old Chilis site. I miss all American bar food in this town. But it was giving the same vibes. We were Quickly seated. And our server was very attentive. He checked in frequently and the manager or owner did the same. The service was top notch and the prices are super reasonable! My chicken sandwich with onion rings was 13.99. My friend had a large pastrami sandwich which was the same price. The portions are very Large !! I took half of my chicken sandwich home. Both my friend and I were impressed all around and we will definitely be coming back. This place is great !! We always need an affordable American style food in this area. Where everything else is ethnic food. read more

I was looking for some pizza to eat as I enjoyed tonight's UFC 313 about an hr ago. So I went here, the restaurant looks great and then I met the server that was going to take my order to go. She is an older Hispanic woman that appeared to have no time for me. If they were busy I would have understood but they're not that busy. When I said I wanted to place an order to go she just said it's on the other side and pointed to the side. Okay I would have to deal with her again I thought, NOPE! She came to take my order after she gave someone else their order. She then began to rush me to make order, not allowing me to answer her questions like, you know what to order, it's to go, again they were not busy at the moment. Next thing I know, in a hurry she is giving me the check to sign then just walks off. Management was 1st class. Checking to see if I was okay. Getting my food when it was ready. Unfortunately that same annoying woman walked back out and gave this very stupid sigh and exhale like she is busy. I was thinking of canceling my order for that attitude but it's not the fault of the cooks. On that experience alone. This place gets 1 star, which is a shame because the pizza is very good. My pizza was very tasty and flavorful. She (Jenny according to my receipt) needs to be restrained or maybe not in a position to interact with guest because she acted like I was an inconvenience to her at a restaurant where I was placing an order. read more

I have never been inside a Straw Hat everl. Came in on a Sunday afternoon and it was empty. Parking lot had a few vehicles which I didn't mind at all. Plenty of parking as well. Former Chilis restaurant building shares lot with Walgreens, Days inn and the former Big Lots. First impression, it was very well-maintained in the front and you can smell that they really care of the landscaping and cleanliness. Smelling cleaning supplies doesn't bother me because it lets me know practicing cleanliness. Aside from the spacious dining area , Their are lots of TV sets all around and a full bar is available. Dining tables were clean and had no condiments on them... just a very clean, empty table. We waited a little bit to get seated, even though it was empty. We were by the kiosk for maybe five minutes before anybody noticed. When we sat down, we unfolded the menu and found a lot of appetizers as well as pizza, burgers, salads, wings and soups. Ordered 1) jalapeño poppers- I like how the jalapeño were left whole and it was stuffed with cheese. Some places will mince the chopped pepper and cheese then forming into a pepper shape and roll it in breadcrumbs, but I like whole jalapeños with the cheese inside. It came with 6 small peppers with a watery ranch dressing. I believe the peppers were frozen and fried to order. It doesn't feel like it was Restaurant made. At $10,99, it was overpriced for the small sized poppers and quantity. 3/5 $10.99 2) Sunny side burger was grilled to medium rare, as requested. This Burger was simple with added bacon and fried egg. It came with a side of fries and a pickle. The burger was actually pretty good. It had a nice flavor, soft buns, juicy, and the pairing with the egg and bacon made it even more better. Also the fries Were lightly crispy crunchy in the best way possible. I am not a french fry person as I usually like steak fries or crinkle cut fries, but these fries I would not pass up in fact, maybe the next time I return I might just order this burger instead of the pizza. 5/5 $15.99 3) chicken, bacon, ranch pizza in small round plastic tray arrived warm and cut. I believe in eight small pieces. Since it was a small pizza, the slices were like appetizer + sizes. Chicken pieces were very dry. In my opinion. this is my go to Pizza as I avoid the ones with processed, deli meats, such as pepperoni, salami, etc, as much as I can. I have not much to say about it, except it was consumed that day and the next day. But it was just OK. 3/5 $21.99. Overall, it seems like a good meeting place for friends to have a few good appetizers and libations. It would be a good alternative. If big Al's was just not your thing. it kind of gave me that cheers a vibe.. read more

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Best pizza in the neighborhood. Friendly service. I only do takeout. Butter chicken pizza bit too sweet for me but then I'm anti sweet, so take that with a pinch of salt. The malai and saag are the best Indian style pizza. Not hot, but the flavor of the sauces come through. Dough is soft and the right thickness. Their veggie has generous toppings not like the stingy pizza chains. Chicken tikka also has a good spice and negligible heat which I prefer so that the spice and meat taste comes through. I'm a regular here. They have half off on Tuesdays and Saturday up to 2pm for regular pizza and 30% off on Indian pizzas. read more

Straw Hat Pizza Grille - Indian pizza menu - Pizza Near Me - Milpitas, California

Friendly people but food was as bad as the straw hat pizza on Monterey rd in San jose. The pizza was nothing like a straw hat pizza should be totally disappointing and kinda pricey what a let down read more

Went in to try it out came out with regret how could you make a simple 1 topping pizza taste so bad which boggles my mind. Staff is rude and unprofessional. I'm sticking with Mt.mikes from now on. Save your time and go get something else. read more

Wow!! I was beautifully surprised by this Straw Hat! We visited for a team dinner. Honestly, I did not have high hopes when it was scheduled. I didn't even know Straw Hat was still a thing. However, the entire experience blew my mind. This location reminds me of the pizzerias I grew up with. It was open, and spacious. There were several private areas suitable for groups. So many TVs! It's basically a sports bar too. The service was impeccable and the food was delicious. The salad was so fresh, and good. The pizzas, especially the Margherita - yummmm! I didn't get to try anything else, but certainly will. This place is perfect for: Kid's parties Sports/Team events Work events Dinner with friends Dinner with family A community place to watch games! Just go there, you'll be glad you did. read more

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Food: I ordered 1 large half Hawaiian and half combo pizza. Hawaiian side was good, combo side was full of different flavors and sauces. (Rating 5/10) Jalapeño poppers- not the best! The crust is dry, yellow kraft cheese, don't recommend. (Rating 2/10) Boneless wings Mango habanero and . They were good but needed more sauce. (Very stingy with their sauce) Nashville sauce (spiciest sauce they have) not spicy. (Rating 6/10) Also, they are stingy with their carrots. Drinks: Long Island ice tea- let me tell you, drinks are great!!!! Customer service: Very very good!!! Very attentive even when busy. Ambiance: perfect for game days! TVs always playing sports and if the tv you're watching is not playing the game you want to watch they'll change it immediately! Good service!! read more

Straw Hat Pizza Grille - people eating and watching tvs - Pizza Near Me - Milpitas, California

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Under cooked pizza. Rude service. Not worth the problems. Poorly managed. No quality control

Our experience was very good. The establishment was very clean including the bathroom. The service was great, our server Paul made our experience much better. read more

Straw Hat Pizza Grille - Straw Hat's the Works Pizza and pepperoni pizza was delicious. - Pizza Near Me - Milpitas, California

Ordered from here for the 1st time through door dash. We scheduled it to come in an hour. Pizza and garlic twists arrived cold. I'm talking room temperature like it had been sitting out for an hour. I'm guessing they made it right away and left it in the box for a long time. Garlic twists were dry as a desert. It was like eating cardboard. I asked for an adjustment to the toppings over the phone and they said they would take care of it. They didn't. read more

Had the all meat pizza and was very delicious, service was good, nice atmosphere and friendly place, will return.

The service I've received in my past two visits have been very good. I've tried the Bacon Ranch Burger, and the Crispy Chicken sandwich so far. The burger is a good size. The patty has quantity, but quality/taste is so so. The bacon is okay. Not too thin, not too thick. Not sure if I could ask for it to be crunchier. The brioche bun and produce (lettuce, tomatoes, and onions) are top notch. The fries were pretty good but I felt like there wasn't enough. The Crispy Chicken sandwich feels like a bait and switch. Based off the pictures I see from their website, it supposed to be a breaded piece of chicken breast. Something that looks like a piece of real meat. What I got is something that I could have gotten from fast food joints...flat, cheaper breading, and generally lower quality meat. I felt so ripped off. If this wasn't takeout, I would have asked for my money back. The potato wedges were quite good. I prefer them over the fries. Overall, this would have been a 4 star review except the bait and switch on the Crispy Chicken sandwich dropped it down 2 stars. I realize this is primarily a pizza place, so I'll try their pizza before deciding to go here again or not. read more

Decent quality and was ready in less than 15 minutes. I ordered pickup but it seems like it would be a good spot to watch live sporting events. Also there are some arcade games available to play. I got my food on a Saturday evening and the place only had one customer at the bar. I hope more people try it out! Good food and a good atmosphere to enjoy sports! read more

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This is for the OWNERS ONLY! Love your pizza love coming here ... but please please stop using that strong smell of fabuloso cleaning product while people are eating ... whatever you are using to wipe down the tables is so strong in smell that when you guys clean while we eat it's all we can taste and smell. Please take this into consideration because I'm a customer who comes and brings in multiple guests. Everything is truly enjoyable until you guys bring out the cleaning products. It's horrible other than that everything is great... also maybe tell your servers to act like they enjoy their jobs and aren't dying of misery because the food is good... read more

Excellent pizza. Jenny our server is the best. She brings our condiments and knows our order since we come every other week. She is very polite and warm. Service with smile is what we love. BIG thanks to Jenny for our experience so memorable. read more

Good pizza and fries and cheesy bread. Flavor was perfect and staff was nice. Sports bar dining vibes all around. I would come back

Extremely poor service and quality of food. Nachos were stale and waited for more than an hour in a non busy hour to get a pizza. The server forgot to put in the order read more

Pretty solid food with good, friendly service! Wasn't a huge fan of the pizza crust (texture was a little cardboard-like), but the cheese and sausage was great (along with the cheese pull!) We were craving burgers so we went with a cheeseburger and a sunny side up burger. For the price, you definitely get your money's worth since the patty is huge! However, it was a tad dry (even though I ordered it medium) which made eating it somewhat cumbersome. Overall, its a solid burger. Fries were meh though. The groovy twists were the best thing we ordered! I was skeptical because it came out pretty charred, so I thought it was going to be too hard and overcooked. But that wasn't the case at all! The garlic and cheese in the twists along with the ranch and marinara sauce? Chef's kiss One of the things that shocked me most about this place is how clean it was. The place is SPOTLESS, so shoutout to the team for keeping it so nice! read more

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After a kids playdate we were trying to find a lunch spot and always default to our Halal friends for options because they know which restaurants are good for them. They chose Straw Hat in Milpitas and looking at some of the other Straw Hat reviews locally this one is way better than the others. Sausage, green peppers, olive pizza came straight from the kitchen, nothing like a fresh pizza and our families enjoyed it. Potato wedges delicious with ranch and the beer and Johnny Walker black were nice to get my wife and I into a relaxed and talkative mood. Interior has expensive looking signed jerseys and sports memorabilia for local football and basketball teams, there are also tons of TVs with different sports playing all throughout the restaurant and bar. I'm not sure if he's still there but Freddie on staff was amazing, very charming and made our meal fun with his easygoing banter. read more

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I was stranded and needed a phone charger for a few minutes to get enough charge to order an Uber. I explained my situation to Perik and he kindly got a phone charger and let me sit and charge my completely dead phone. I guess I seemed tired and hungry, which I was because I had walked several blocks. He offered me a cold glass of water and hooked up a couple of slices. They were bomb too. Crispy crust. I hate dry pizza and always ask for extra sauce. The sauce to cheese ratio was on point, and was mmm mmm good. Thank you for rhe hospitality Perik, I will definitely be back real soon to pour one up and have a few more slices. Amin Sims read more

I don't apologize for being a harsh critic when it comes to pizza... and here's why... you really gotta go outta your way to make a bad pizza. I mean, seriously... you really gotta not care wtf you're doing to make bad pizza. Similar to a cheeseburger... how do you 'F' that up, right? GAH! So what are we left with? A handful of top notch pizza joints, and a gazillion pizza joints that make "okay", "nothing special", "Meh" pizza. Hello Straw Hat Pizza. Nothing special here. I had the Aloha Chicken Pizza... it was loaded with toppings, but still just "meh"! Staff was great. In a pinch. read more

Straw Hat Pizza Grille - Pizza Near Me - Milpitas, California