When 200 people descend on a 'winter' resort before winter, it's reasonable to have a lower expectation of service given that full staffing isn't on site yet. My issues were NOT with the service, rather with the facility itself, in fact I thought the service was very good given the strain on staff.
First, it was dark upon arrival and the GPS took us to a beautiful building with a sign outside that said to check in at Black Bear Lodge on 61 Middle Ridge Road. No directions to that road. The pocket computers (phone) had some confusion with the name - is it Black Bear Lodge or Statton Mountain Inn? We wandered a bit, took our best guess where we saw other cars going, found a building with lots of cars but NO signage, went in and asked to discover we'd found the right place. It's a ski resort, there are many, many buildings, especially lodging, more clear signage would have been excellent.
Next, we couldn't park anywhere. A man, without identifying himself, went directly outside to assist my driving companion with a spot - in front of a dumpster! He assured me the car would not be towed, but since I didn't know who he was it would have been difficult to hold him to it.
I checked myself in and told the desk clerk my companion's name for a swifter check in. She brought up the reservation and instructed me to sign for the credit card charges in my companion's name. Although I'm sure she was simply trying to be helpful, I declined and left wondering about staff training on credit card policy. They were all very young and very nice.
Our room was on a lower level than the main lobby, no issue normally, but this place only had a SERVICE elevator in some far away location difficult for the clerk to even describe. We declined and lugged everything down the stairs.
The room was a let down to be sure. No fridge, no phone, no coffee/tea service, no full length mirror, not even a soap dish, and a smallish dresser. But hey - at least there was an ice bucket - too bad the ice machine ran out of ice and no other was to be found.
There were many stairs between the various rooms being used for this dance event. To get from my room to the primary ballroom where most events took place, it was up a flight and then across the lobby, down a flight to the lower level, through a door to the area conjoining two buildings and containing the hot tub/sauna (terrific for the hairdo!), up the ramp into the other building, down again to the ballroom. A little tedious.
The dining room/bar was nice enough and spacious enough to manage all the attendees of this event since we did not arrive at the same time. The bartender, though pleasant, wasn't particularly swift nor accurate. Forgot the water, billed my friend for drinks paid for by someone else, but WAHOO - he did manage to fetch and muddle some fresh ginger to make a terrific Ginger Martini - bravo well done and much appreciated. The continental breakfast consisted of various things to toast, fruit, cereal, yogurt, juice, coffee and tea. Not great for the gluten intolerant, but I came prepared so it wasn't a big deal to me.
The BIG plus this facility did for us was allow us to check out very late which was a huge help on the back end of our event that went through the day of check out. Thank you for that.
Overall, not my best 'stay' at a dance event and thought the group negotiated rate was somewhat lower than others we've paid in swanky downtown hotels, it was not enough to offset the deficiencies. I'd rather pay more and get more.
Since the event is likely to be held in the same location next year, I'm forewarned, will adjust accordingly, and will likely have a very pleasant stay. read more