no refund for defective merchandise. Managers don't support their customers…read more be sure you have exactly what you want

The staff are rarely friendly; and they would not allow us to return an item we purchased an hour…read moreearlier because the package was sealed with tape. Only issue is, we did not open or seal that package back. We kept the two packages we opened despite not liking the product. We bought the item with the taped back, but the checkout person didn't notice it was taped (1 of 6 packages). I rarely write a negative review but when she told me that we had sealed that up and they could not accept it, I became irritated. We have tried to like and appreciate this store but it isn't working, so we will bypass it and drive to Frankfort, Lawrenceburg, Lexington, or Nicholasville.

We needed super glue on a Saturday morning. Staff was helpful & attentive. No one was on their…read morephone. Everyone was professional & helpful. The store is well laid out. Only complaint was that we needed a battery checker & they didn't have it.

I don't usually have a reason to go to a hardware store. I was looking for Microban Multi-Purpose…read moreCleaner. It was either MIA or expensive. I did an online search and found it at ACE for half price. It appears to be a well stocked hardware store. Friendly staff. 79

We went today to do a return on a vest my daughter got for Christmas and the guy in returns his…read morename was Rob came over and was just very rude from the start. First he came up to the counter " what do you want?". Then we didn't have a gift receipt and he was very short and had me call my mom to do some security questions he was rolling his eyes with every action and word was he very short and abrupt. One of the rudest people I have ever encountered. I understood that he was trying to help but the manner in which he spoke was unacceptable. Me and my daughter were nice and respectful to him and apologized for not having a gift receipt. He was not respectful or nice to us in return unfortunately. So we went to the Lowe's on Nicholasville Rd in Lexington the lady there was extremely nice and simply told us that without the receipt we couldn't exchange it which is fine. We were just wanting a simple yes or no to see if we could exchange it or not. Something so simple but having to encounter such a rude and disrespectful employee at the Lowe's in Nicholasville was just a horrible and unnecessary event that could've been avoided with a simple yes or no or a sorry or some kind of courtesy would have been nice but Rob didn't offer that he was just plain rude from the start.

This is not my usual Lowe's store but it is convenient if you are in the area or passing by. It…read morehas all your usual home improvement items and seasonal items up front. The entrance is off Keene road be careful coming in as there is a stop sign and difficult to see on coming traffic.

Much better job on the plumbing department, now everything is more organized!!…read moreAnd I can find what I need

I'm here quite often to pick up something. My experience has been much better since I have…read moreinstalled the app on my phone. I can fine items quickly as the app tells you which isle and section to look. I can scan bar code for prices and more information. There is never a worker available when you need one and they only look up the item on their handheld device. They do have some good sales but are not advertised where I ever see them. The app also gives veterans a discount.

The customer service here is really good, especially when dealing with a questionable return. I had…read moreto go back here to return an item and there had been one where I scanned it twice (this could happen to you in self check out). I ended up scanning all the items I wanted to buy, but I was not sure if I had scanned one item because I left it on the scanner side instead of putting it on the bag side. This would be questionable because there is no proof that you had only bought one. If you bring it back after a week, it would look as if you bought two and then wanted to get $ back off the transaction by having them take it off. I felt like I was treated like an honest customer because of this and really, it could have gone either way. Again, where is the proof? I did not have the item with me and had I brought back the original brush, there is only one brush to account for. These are the problems with self checkouts and really, the customer has to be the one to make sure to check their receipt before leaving any kiosk.

I just stopped by the Home Depot this afternoon to grab a tire pressure gauge to check one of my…read moretires and decided that I would in fact need a pump as well. During checkout a very friendly and helpful employee named Joe kindly asked if I had a flat tire and needed any help. I said I didn't have a flat but the pressure gauge at the gas station was not working right so I wasn't sure how much air my tires needed given the major fluxes in temperature the last few days. He helped me pick out a high quality pump that was a great price ($40) and then when I asked if I could take him up on his offer he said of course and then proceeded to help me get my tires pumped and learn how to use the new pump. Thank you, Joe! Your help has made me feel a lot better about hitting the road and keeping my tires in check!

Great hardware store for any small to mid sized project you are working on…read more The store itself is always in great shape. Everything is where it's supposed to be. Very clean. The employees are super helpful, from the paint section to the cashiers. The best part of it is simply the convenience of the place. You can get in and out fast. If you need help, you can fend someone and you don't have to wait long. You're going to pay a little more than you will at Home Depot and Lowe's, but in my opinion the convenience and time saved are worth it. Also, if you join Ace Rewards, they are really generous with the coupons. It's also really nice that a Kroger is next door. You can get your grocery items and pick up your hardware needs in one stop. I'm here about every other day. They have really improved the store over the previous True Value that was there. If you haven't stopped by, give it a go.

Stopped in here for salt for the ice in our driveway. This Ace hardware store has a great small…read moretown feel and excellent customer service. Will return!

Horrible, horrible, horrible customer service. Ordered a dewalt impact wrench that was supposed to…read morecome with a $105 battery. The battery was NOT in the box. After calling corporate #, provided in app for delivery issues, three separate times only to be told local store would call and they never did. Finally, after waiting two weeks, called the store directly. After three separate calls that each resulted in being hung up on after 15-20 minutes on hold, a lady finally answered and took my name and phone # and said she'd have someone call me back. When told about being cut off after waiting on hold 15+ minutes three times she responded "oh yeah it does that after awhile". As of this writing, still no call, no reimbursement, no nothing.

At least 30 minutes to pick up the phone. Once an employee finally picked up they hung up almost…read moreimmediately.