Wide selection of miscellaneous items and personalized services…read moreConveniently located always pleased with my purchases

I was having trouble mounting a TV on the wall. The included screws in the bracket box did not…read morework out at all. So I headed for a *real* hardware store, NOT a big box home improvement store. Why? Because you get one on one help even when its with the littlest of things such as the needing the right screws. This is important to me especially when I'm in a hurry. Chevy Chase came through for me. There is plenty of off street parking in the back plus a back door for customers. The inside of the store seems huge but its hard to tell since the aisles are narrow and it looks like its two buildings put together inside. The rows of aisles is endless it seems. I got there just before closing and did not have time to browse the whole store. Staff was super friendly and extra helpful. I highly recommend this store for your home maintenance needs.

Had to post on my page because they removed my comments as soon as I posted. Horrible experience…read moretoday at ACE hardware in Versailles! We have spent over $5K in the past 2 months and it took over an hour to return some unused bolts. They lady working the register panicked because we were returning stuff and she has to call the manager to help which took over an hour. On top of that there was a 20% restocking fee for 3 different items. The chainsaw we purchased didn't work and they wouldn't return it because they couldn't resell it. I was told if the item was defective they would take it back no matter what. The manager/owner told me I was lying and no one told me that. We will never be back which I hate because I love supporting local owned business but not when it's bad business. The store is dirty and the ceiling is falling in, wouldn't be surprised if there is asbestos floating around the store.

no refund for defective merchandise. Managers don't support their customers…read more be sure you have exactly what you want

I don't usually have a reason to go to a hardware store. I was looking for Microban Multi-Purpose…read moreCleaner. It was either MIA or expensive. I did an online search and found it at ACE for half price. It appears to be a well stocked hardware store. Friendly staff. 79

We needed super glue on a Saturday morning. Staff was helpful & attentive. No one was on their…read morephone. Everyone was professional & helpful. The store is well laid out. Only complaint was that we needed a battery checker & they didn't have it.

My favorite Lowe's location in the Lexington area. We do a lot of DIY and home improvement projects…read moreand this location is so much easier to get in and out of and park vs. the location off Man O' War. The employees are always friendly and helpful and will go out of their way to help you find what you are looking for. The store itself is clean, well organized and easy to find things that I'm looking for. My toddler daughter also loves riding in the race car carts, which makes shopping with a two year old a little less stressful!

I have mixed feelings about this place. First, the store is very organized I will say but most of…read morethe employees are scattered. There are two very helpful younger guys, one is a short brunette but can't remember his name. He is the only one who has been super friendly with me. Other than that it seems like no one is happy to jump in and help. I don't know much about tools or anything and I'm a single mom, so I'd like to have some insight, which is what employees are for.

I recently bought an old used queen size headboard and footboard for my granddaughters bedroom…read more There weren't any slats in it so I needed what they call a bunkie board. Because the bed was built before bunkie boards were around, the bunkie boards I found were not the right size. So I decided to make my own slats from a sheet of plywood. So I headed for Home Depot. I went to the lumber area and the gentleman there told me that plywood had really gone up in price. He showed me a piece from a manufacturer that had not raised their prices yet. It was almost $20 less than the others I saw. It cost me $49 and they cut the sizes I needed for free. The Lowes store I sometimes go to does not cut wood; they have a machine but any time I have needed something cut their machine was down. Home Depot loaded it into my car for me and it worked perfectly. I was also able to pick up a light fixture for my bathroom for $29. Really a good deal. I appreciate the service I received at this store. I was in and out quickly and got just what I needed at a good price.

Much better job on the plumbing department, now everything is more organized!!…read moreAnd I can find what I need

The employees on the floor, would answer questions, but if they did not know the answer would not…read morebe of any additional help. They also gave wrong answers. I felt these answers were given on purpose so they could go back to what they were previously doing. One employee tried to sell me on a garbage disposal that only had a two year warranty over another with a six year warranty. He then told me the reason was the six year unit did not have a reset switch. After he left, I found the reset switch that he told me wasn't there . You need to improve your customer service.

I just stopped by the Home Depot this afternoon to grab a tire pressure gauge to check one of my…read moretires and decided that I would in fact need a pump as well. During checkout a very friendly and helpful employee named Joe kindly asked if I had a flat tire and needed any help. I said I didn't have a flat but the pressure gauge at the gas station was not working right so I wasn't sure how much air my tires needed given the major fluxes in temperature the last few days. He helped me pick out a high quality pump that was a great price ($40) and then when I asked if I could take him up on his offer he said of course and then proceeded to help me get my tires pumped and learn how to use the new pump. Thank you, Joe! Your help has made me feel a lot better about hitting the road and keeping my tires in check!

In my opinion, this is one of the BEST Lowe's in Lexington. It just seems to have much more items…read morethan the others. I had no idea that they had a pick-up spots for people that order ahead of time. I think it's great to have the water containers on the outside for people that need refills and all. This store is very clean and easy to find everything. Every employee that had ever come to us, asked us if we needed help and they were very nice. I have yet to meet someone who was nasty toward us at all. Sure some of their prices may be higher than other stores, but I believe they do price match. Plus I do love that I can take my dog into the store. It's just a nice way to get him out and about and he loves all of the pets he gets, and as we were checking out, an older lady had treats for my dog. She gave him like 10 treats or so. My dog was very happy. I will always come back to this store for supplies for my home.

I used to shop at this Lowe's all the time, choosing it over home depot, but the customer service…read morehas gone down hill over the years and the care they put into the garden center is really sad. I am guessing it is their biggest source of loss. Today there were no carts at two of the doors and the person I asked about it just said, they must be out in the corrals...NOT...let me see if I can get you one. I picked up what I could carry then went to look at the houseplants. They always have a really nice selection of plants, but the self watering containers are always too wet and the ones that have to be watered are bone dry and drooping. I have lost a number of plants from there so I just quit buying from their green house. I know you can return it but that is additional loss for me to have to make right their problem. Solution: just quit shopping there.

It's always got something interesting I've never left there empty handed even if I didn't go there…read morefor anything there is something you can always find. I bought grab bags one time they had of phone cases and I'm still making money from them on eBay! People complaining about it not being organized need to realize the volume of stuff they get and it would take a whole team to keep the stuff organized. Half the time you don't even know what it is until you open it up. So quit complaining and just stay home and spend a lot more money buying directly from Amazon!

WARNING: This place is chaotic and super unorganized, but if you have the patience to dig through…read morethe bins you can score some really great deals! All items are $1.50 unless they are in the specially marked $5 table. They have food items, clothing, hardware, and tons of other miscellaneous items. This is one of those places you don't go into looking for a particular item. Some days I get good stuff, other days, I dig through a bunch of junk and walk away with nothing. They are only open Wednesday through Saturday each week.