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    Great Lakes Ace

    5.0 (2 reviews)
    Closed 8:00 am - 7:00 pm

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    1 year ago

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    1 year ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.9(9 reviews)
    5.9 mi
    $$

    We went today to do a return on a vest my daughter got for Christmas and the guy in returns his…read morename was Rob came over and was just very rude from the start. First he came up to the counter " what do you want?". Then we didn't have a gift receipt and he was very short and had me call my mom to do some security questions he was rolling his eyes with every action and word was he very short and abrupt. One of the rudest people I have ever encountered. I understood that he was trying to help but the manner in which he spoke was unacceptable. Me and my daughter were nice and respectful to him and apologized for not having a gift receipt. He was not respectful or nice to us in return unfortunately. So we went to the Lowe's on Nicholasville Rd in Lexington the lady there was extremely nice and simply told us that without the receipt we couldn't exchange it which is fine. We were just wanting a simple yes or no to see if we could exchange it or not. Something so simple but having to encounter such a rude and disrespectful employee at the Lowe's in Nicholasville was just a horrible and unnecessary event that could've been avoided with a simple yes or no or a sorry or some kind of courtesy would have been nice but Rob didn't offer that he was just plain rude from the start.

    This is not my usual Lowe's store but it is convenient if you are in the area or passing by. It…read morehas all your usual home improvement items and seasonal items up front. The entrance is off Keene road be careful coming in as there is a stop sign and difficult to see on coming traffic.

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    Great Lakes Ace - hardware - Updated May 2026

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