Won't be using this place again. Took my bike in for a pre-arranged service on the Monday. A disorganised person treated me as if i had done something wrong by bringing my bike in and told me they wouldn't get it back to me that day. No problem i said, call me when it's done. By Thursday, i had heard nothing so phone them, still not done but it would be done by the next day at lunchtime. Fine. Went down at 2pm the next day, still not done, no real apology, didn't even know which bike was mine and no one seemed to care, i wouldn't be having my bike for my comping weekend away. They eventually phoned the next day and i got my girlfriend to pick the bike up. Her experience was similar to mine, dis-organised, no apology for lateness, didn't know which bike was mine, arrogant manner and charged full price.
I live literally around the corner and will be going out of my way to never step foot in this place again. Absolute shambles and some of the worst customer service i have ever experienced. I would rather use Evans Cycles, which is not easy for me to say as i like to support local, independent companies.
My recommendation would be to take your business someone where they appreciate it, where they will provide you with a good service, not waste your time and actually care about their customers and their bikes. read more